Horizon Hobby Reviews - 1,685 Post-Delivery Reviews - 8.9/10
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 10% | 10% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,762
Lucas
Site Experience FeedbackJun 24, 2026
Couldn’t figure out how to use my coupon but other than that I’m happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smitty
Site Experience FeedbackJun 24, 2026
Love doing business with you guys.The Best Il see you soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavidSky
Site Experience FeedbackJun 24, 2026
I was going to buy the BNF Night vapor but it's on back order until Nov. Please make a Blade FP 90 micro BNF heli
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 24, 2026
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teddy
Site Experience FeedbackJun 24, 2026
Great overall experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old dude
Site Experience FeedbackJun 24, 2026
Found the parts I wanted. One stop shopping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Philbert
Site Experience FeedbackJun 24, 2026
I had a little trouble updating my CC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc
Site Experience FeedbackJun 24, 2026
Great experience. Easy to navigate and find parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 24, 2026
I tried numerous times over the last two days to reset my password but the website would not accept my entries. No explanation was given.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
Dennisj
Site Experience FeedbackJun 24, 2026
Good help from customer service
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Online Shopper
Site Experience FeedbackJun 24, 2026
No problems it was fine. I just wish her was more part I can get for the proMoto.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
woodyb
Post-Delivery FeedbackJun 24, 2026
I have not yet assembled the product as I have been unable to get through the first step. I am waiting on my grandson to help me.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Gary
Site Experience FeedbackJun 24, 2026
Horizon Hobby has CHANGED radically in the past year. Your elite program was excellent, but you've obviously forgotten who brought you to the dance. Technical support is nonexistent. I would prefer to pay for my elite member ship. I DO NOT need an incentive to buy more planes or accessories.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
SAM
Post-Delivery FeedbackJun 24, 2026
?????????????????????????????????
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Joe
Post-Delivery FeedbackJun 24, 2026
Well I bought a scx6 and the paint inside pealed back I bought a plane and tail was broke still waiting on parts o had a duplicate order I wanted to cancel and they didn'ttheres more that hasn't been addressed
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 1
Online Shopper
Site Experience FeedbackJun 24, 2026
Great place to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Horizon will not let me log into my account or use military discount.If there were other retailers out there for my items I would use therm. I must of upset horizon along the way because of their poor customer relations.
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Delivered late.
Post-Delivery FeedbackJun 24, 2026
This order was delayed by FedEx not Horizon Hobby. Tracking by FedEx was incorrect by a day due to Juneteenth and did not update until the next day.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 2
- Customer Support: N/A
Rickochet
Post-Delivery FeedbackJun 24, 2026
I ordered Father's Day gift cards and the process was very convoluted. I didn't receive my gift cards via email until numerous attempts to reach out through the chats, which was a horrible experience. Then there's no way to talk with a human being to resolve the issue. Wait times on the chat was atrocious! However, once I was finally able to get the gift card codes, I was able to order the planes and received them next day, which was a positive experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
Bill
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mstockie27
Site Experience FeedbackJun 23, 2026
Free shipping is great. Good web design makes it easy to order and find spare parts for older people with poor computer skills (like me) I like that I can still buy spare parts for some of the discontinued planes so I can keep flying them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
It was very easy to set up an account and order up the things I needed.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ram
Site Experience FeedbackJun 23, 2026
All good. My first time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
smartguy
Site Experience FeedbackJun 23, 2026
terrible website. hard to navigate
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mike
Site Experience FeedbackJun 23, 2026
I just bought a charger and 2 batteries for my new E-flite UMX Pitts R/C Biplane which I had received as a gift last year but never flew. (I wanted to fly this along with other planes on Father's Day but could not get these items in time at my local hobby store.) I checked prices on other sites, but Horizon Hobby offered the lowest ones since these items were discounted. I also received great online chat help (by a guy named Wayne) to make sure I was buying the correct charger! This is my 2nd order, since I also bought a new Hobby Zone Sport Cub S2 to replace the one I sadly lost on Father's Day. Again, the discount was substantial and free shipping! Bravo and Thank You Horizon Hobby! You are now my new go to hobby store!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neb
Site Experience FeedbackJun 23, 2026
I dont like how when auto filing my into name address ect its hilights in blue and I need to (fix) it by deleting a letter or number then readd Ing it but other than that every was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Needle Valve
Site Experience FeedbackJun 23, 2026
I'm glad you had the part I needed. I needed it by this weekend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iceburg
Site Experience FeedbackJun 23, 2026
Experience was ok as far as online ordering goes
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sashay
Site Experience FeedbackJun 23, 2026
Very easy and pleasant. Any time I’m shopping for the hobby that makes me smile the biggest, I’m in a great mood!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stingray
Site Experience FeedbackJun 23, 2026
It was very easy to access and purchase from your web site today./
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackJun 23, 2026
Low rating on checkout due to process locking up on first attempt. Couldn't use two gift cards together.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
Never received my order HHUSOR240191037
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Cliff
Post-Delivery FeedbackJun 23, 2026
From: Clifford Lanham, 108 Chantilly N, Madison, AL , lanhamclifford843@gmail.com I still have mor recieved the cowlling for my Turbo Timber!!!!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 8
Tville707
Site Experience FeedbackJun 23, 2026
My bank didn’t like the website so they stopped my card for fraud . Then my discount code wouldn’t work when I tried to place the order again , then a virtual assistant gave me a new code that also didn’t work . I finally got a new code that worked but it took me all day to complete my order . A pain in the butt but i ended up getting it taken care of and got the new discount code . I hope my products get here at a reasonable time .cant wait to rip my new car
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Rod
Site Experience FeedbackJun 23, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Your whole website leaves a lot to be desired. It is very poorly built and breaks in many areas. You are losing enormous amounts of $$s as a result of this. Whoever built this does not know what they are doing and does not have the capabilities to fix it.
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 23, 2026
Will be last purchase. Was told I had to spend over 2500 to speak to an agent on the phone. Can’t do business with someone who won’t speak to me
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Charlie
Site Experience FeedbackJun 23, 2026
Good no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Try to find out when the remaining order would be shipped and received no follow up And no return call
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 1
- Customer Support: 1
Klong
Site Experience FeedbackJun 23, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clusterpher
Post-Delivery FeedbackJun 23, 2026
Horizon Hobby is a great place to further your R/C aviation hobby. Their friendly and knowledgeable staff have always come through for me. I will definitely order from them again and again.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
Rare Breed
Site Experience FeedbackJun 23, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Matt's Planes
Post-Delivery FeedbackJun 23, 2026
Great products. Some items out of stock which was a little disappointing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Jason answered my question quickly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
miguel
Site Experience FeedbackJun 23, 2026
Dificultad para pagar con Pay Pal
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kenny
Site Experience FeedbackJun 23, 2026
I am always pleased with Horizon hobby very good selection of products I have come to trust them with my business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flyboy
Site Experience FeedbackJun 23, 2026
Get rid of the "Can I help you with...?" pop-up that opens on every click. It's very annoying to have to close it continuously. We're all intelligent enough to ask our own questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dachwartz
Site Experience FeedbackJun 22, 2026
Good but your customer service is terrible the fact that u cnt call someone is pathetic
- Overall Rating: 10
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
007
Site Experience FeedbackJun 22, 2026
Over all good experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10