Horizon Hobby Customer Reviews
Horizon Hobby holds a 8.9/10 overall rating based on 1,703 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 81% |
 Neutral | 9% | 10% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,817
AK Flyier
Post-Delivery FeedbackJun 30, 2026
Everything was Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
capttroy
Site Experience FeedbackJun 30, 2026
I have no problem at all with Horizon hobby, over time I have Bought many RC aircraft items. however i have a great problem with pay-pal and their 1,256,231 step account verification system. thank you for handing in there and providing quality products for my hobby.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrmiata
Site Experience FeedbackJun 30, 2026
Just browsing the sales isle and decided I needed a 250th birthday Camaro
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
I found its not possible to use my credit card since it was not issued at North America or Canada. My brother bought for me a i14 Transmitter. But it would be wonderful if you could update your billing optios to accept all creditcards. I am sure you that you would get more costumers.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
67
Site Experience FeedbackJun 30, 2026
The order didn't go through right away. It was a little slow to shop.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 6
Ryan
Site Experience FeedbackJun 30, 2026
Better pricing and quicker shipping than competitor stores.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Rob S.
Post-Delivery FeedbackJun 30, 2026
The ordering process was easy. My order arrived well packed with no damage to the items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JMFP
Site Experience FeedbackJun 30, 2026
It's easy to navigate and find the items I'm looking for and everything is laid out clearly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Greg
Site Experience FeedbackJun 30, 2026
Had what I needed and good price. Shipping seemed a little high for 1 small piece of plastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJun 30, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr. Flailmower
Site Experience FeedbackJun 30, 2026
Upon checkout, I couldn't proceed to "review order" but couldn't figure out why. Turns out the 3 digit credit card code was missing. It would be helpful if the site told me why it couldn't proceed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slimbo
Site Experience FeedbackJun 30, 2026
Horizon Hobby has what you need to have the speed!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
TD
Site Experience FeedbackJun 30, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mdwecht
Site Experience FeedbackJun 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rv93
Site Experience FeedbackJun 30, 2026
Easy to order and find what I needed
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
mstockie27
Site Experience FeedbackJun 30, 2026
Thank you for keeping spare parts in stock for discontinued aircraft.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 30, 2026
I had a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick L.
Post-Delivery FeedbackJun 30, 2026
Charging cable broke on the second charging cycle. Need a new one. Email sent to you , but no reply!!
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 7
- Customer Support: 2
Ed
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flying squirrel 757
Site Experience FeedbackJun 30, 2026
FedEx is usually the number one issue because they don’t have a good tracking system. But I’ve learned to just go with regular shipping and you guys are great.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackJun 30, 2026
Did have Chat support and they were great in letting me know what battery & charger to buy for my R/C plane!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BJ
Post-Delivery FeedbackJun 30, 2026
Ordering from Horizon Hobbies has been an excellent experience every time. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
fireball
Site Experience FeedbackJun 30, 2026
your bill needs to be more simply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dsan1
Site Experience FeedbackJun 29, 2026
A little confusing
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Spiral
Site Experience FeedbackJun 29, 2026
I had two small issues when ordering. First, there were 3 items in my shopping cart that I did not put there. I had to remove them. Second, I got a message indicating a problem with my payment information when I submitted the order. I check and found no errors and so I submitted the order again without making any changes. The second time, I did not get the error message and my payment information was accepted.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 29, 2026
Other than my cart being emptied when I logged in the website worked well.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Horsefeetky
Post-Delivery FeedbackJun 29, 2026
Love using points and the on sale items are great bargains
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LT
Site Experience FeedbackJun 29, 2026
The website kept giving me an error message. However, the message did not lead me to put in the security code for the credit card. Kinds of hard to figure out why the system is not moving forward with the purchase. PITA
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
I thought the shipping fee was high for such a tiny, small part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chasvo
Post-Delivery FeedbackJun 29, 2026
Extremely difficult to find the correct location to find parts in the quagmire of information.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 7
- Customer Support: 1
Ed
Site Experience FeedbackJun 29, 2026
Disgusted with Horizon Hobby phone, email or chat support. No one answers or replies or responds to questions, even on their reply forms. They just do not care.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
KirkM
Site Experience FeedbackJun 29, 2026
Great experience with fast shipping and great tracking
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fokker8
Site Experience FeedbackJun 29, 2026
Sorry I could not find any discounts
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
GLD
Site Experience FeedbackJun 29, 2026
I received from amazon a Megalodon Losi Mini LMT. The charger when plugged flashes Red/Green, when I plug the battery it continues flashing Red/Green with no end and never charges. So I ordered another charger and battery from you, I don't want to return to Amazon, I got rid of the box. If you guys can give me some credit via coupons or discount would be greatly appreciated
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
great, surprised you were out of the prop I wanted too......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Post-Delivery FeedbackJun 29, 2026
Love HH 💥🤗💥
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
difficulties adding a payment method
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 29, 2026
Great experience! Got my items on time .easy to order. And the items are good quality I Will For sure buy from Horizon again!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Pitoland
Post-Delivery FeedbackJun 29, 2026
In love with my mini kraton
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Voyager XII
Post-Delivery FeedbackJun 29, 2026
My F4F wildcat is 7-8 yrs old, Horizon not only still carried the cowl for it they had it in stock. 3-4 days I was back flying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ryanc
Site Experience FeedbackJun 29, 2026
Wish it were easier to find vehicle specific parts. Other than that everything is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Needed replacement parts. They were easy to locate and reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janky
Post-Delivery FeedbackJun 29, 2026
Great pricing and fast delivery. Would highly recommend for anyone wanting something rc related.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fixited
Site Experience FeedbackJun 29, 2026
There are some car bodies that I was not able to find I was looking for the proline VW Bug for my Arma type and 223s Grom
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tazman
Post-Delivery FeedbackJun 29, 2026
Thankyou Horizonhobby.com, You made it quick, easy, and most all affordable to get the things I need to continue my hobby. Taz
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
Not Happy
Post-Delivery FeedbackJun 29, 2026
Could not get ahold of a live person. I called at 10 next morning and 5 minutes later. Could not get ahold of a live person. Not very happy.
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 1
Randy
Post-Delivery FeedbackJun 29, 2026
I bought an ultra slow stick. Apparently, there's a problem with shadowing of the receiver by the metal bar. So then I put on AAR631 which has an external antenna. And I went to calibrate the throttle, but apparently there's a known error where if you start with throttle up, it messes up the E. SE so now my ESC is messed up too. This has been AA rough journey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
H Lee
Post-Delivery FeedbackJun 29, 2026
FedEx for a carrier in my area is terrible. For one thing, most packages aren’t delivered by an actual FedEx employee, they’re delivered by an independent contractor that’s hired by FedEx. And those employees are the worst of the worst.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
- On Time Delivery: 2
- Customer Support: N/A
Palmer650
Site Experience FeedbackJun 29, 2026
Got it on sale which was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viper
Post-Delivery FeedbackJun 29, 2026
Very fast delivery. Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10