Horizon Hobby Reviews - 1,660 Post-Delivery Reviews - 8.8/10
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 81% |
 Neutral | 10% | 11% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 15% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,652
Captain Case
Site Experience FeedbackJun 15, 2026
Wish there was a place to talk about or give instructions on the fact that one of my items is on back order whilst the rest are not and wether or not I’d like the rest of everything sent now or wait till the item on back order is in for the entire order to be sent.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 15, 2026
Little hard to navigate from cart back to more parts page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luke
Site Experience FeedbackJun 15, 2026
Other than not having the sizes of items listed horizon hobby has an amazing selection of products. The website is easy to use and the products are easy to find.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MacGyver
Post-Delivery FeedbackJun 15, 2026
What I didn’t like about my recent order was that I bought items that were listed as in stock, but once the shipping process started, one of the items (three servos) suddenly went into backorder with an estimated delivery date in October! To be fair, I wasn’t charged for those items, but it feels pretty unrealistic for something to show as “in stock” when I purchase it, only to magically become backordered afterward. And the worst part is the October delivery date. They’re servos. I wasn’t exactly ordering rockets to go to the moon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Dean
Site Experience FeedbackJun 15, 2026
Easy to navigate site with good product selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BOGIE
Site Experience FeedbackJun 15, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackJun 15, 2026
Today was good.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Tourist
Site Experience FeedbackJun 15, 2026
I could not log on, even after using a temporary password that you supplied. It used to be that I received free shipping as a veteran. Now I cannot ever log on with your chat help. You should make a phone # available if your system is so screwed up.
- Overall Rating: 2
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Super Sam
Site Experience FeedbackJun 15, 2026
Kinda frustrating
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
BrothrBob
Site Experience FeedbackJun 15, 2026
I love Horizon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie
Site Experience FeedbackJun 15, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 15, 2026
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 15, 2026
I still find your website cumbersome.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Woo so he xr of
Post-Delivery FeedbackJun 15, 2026
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- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Spektrum battery
Post-Delivery FeedbackJun 15, 2026
Ordered two new batteries for my ProBoat Impulse. One of the new batteries would not charge. Contacting customer support was quite frustrating. Started with the Online chat. Then switched over to email. In the end, my email was responded too and a replacement battery was promptly sent. The customer service was very good, just the initial contacting was difficult and frustrating.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
Jay
Site Experience FeedbackJun 15, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose jr
Post-Delivery FeedbackJun 15, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
I'mnotfromstatefarm
Site Experience FeedbackJun 14, 2026
Happy to make another purchase from Horizon Hobby! You have treated me well, your customer service is excellent, and I enjoy your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oren
Site Experience FeedbackJun 14, 2026
I was looking for the rewards points from last purchase and can't find it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Steven jay
Site Experience FeedbackJun 14, 2026
A little glitchy but got the job done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John’s RC Life
Site Experience FeedbackJun 14, 2026
Good experience that’s why I choose you over eBay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brednerd
Site Experience FeedbackJun 14, 2026
My experience was great I had wished the sale was a couple days longer but came up with the money anyways.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KonaPT
Site Experience FeedbackJun 14, 2026
Horizon got my email; NO OFFERED DISCOUNT WAS PROVIDED.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Ace
Site Experience FeedbackJun 14, 2026
Changing the billing address was very challenging, also entering the shipping address was tough. It kept giving me addresses other then the correct one
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Carson Roper
Site Experience FeedbackJun 14, 2026
I love horizon I have been flying with them for years and never had a issue “my wallet disagrees” but couldn’t recommend it more
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NascarSteve
Site Experience FeedbackJun 14, 2026
I'll keep ordering from this site. And I'll tell my friends about it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CramBo
Site Experience FeedbackJun 14, 2026
Freedom with bald eagles doing donuts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ELeon
Site Experience FeedbackJun 14, 2026
I had an excellent experience shopping with Horizon Hobby. The website was easy to navigate, product information was clear, and the checkout process was quick and straightforward. I was able to find exactly what I was looking for without any issues. Horizon Hobby consistently offers high-quality products, a great selection, and reliable customer service. My order process was smooth from start to finish, and I appreciate the overall professionalism of the company. I would definitely recommend Horizon Hobby to anyone interested in RC vehicles, aircraft, or hobby products and look forward to shopping with them again in the future.I had an excellent experience shopping with Horizon Hobby. The website was easy to navigate, product information was clear, and the checkout process was quick and straightforward. I was able to find exactly what I was looking for without any issues. Horizon Hobby consistently offers high-quality products, a great selection, and reliable customer service. My order process was smooth from start to finish, and I appreciate the overall professionalism of the company. I would definitely recommend Horizon Hobby to anyone interested in RC vehicles, aircraft, or hobby products and look forward to shopping with them again in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easyfly
Site Experience FeedbackJun 14, 2026
RC airplanes are easy to lookup and pictures are very clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJun 14, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rod Ski
Site Experience FeedbackJun 14, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
Easy purchase process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DanB
Site Experience FeedbackJun 14, 2026
The website was easy to navigate, the prices are at the average prices and all charges were stated plainly. Overall a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackJun 14, 2026
Quick and easy to find what I was looking for. Product was in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smokey
Site Experience FeedbackJun 14, 2026
I like the fact that I'm in the same state and shipping is always quick. The sales, coupons, and promotions are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J.C
Site Experience FeedbackJun 14, 2026
easy to navigate. happy with the experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DHA
Post-Delivery FeedbackJun 14, 2026
I have not installed the part yet so cannot make any judgement.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Erikhas2
Post-Delivery FeedbackJun 14, 2026
Flawless transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Fabricio
Site Experience FeedbackJun 14, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 14, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Newt
Site Experience FeedbackJun 14, 2026
I always seem to have issues finding remote receivers, maybe because it’s note an item I frequently purchase. It’s not a big deal it just takes me a little longer.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rc rules
Post-Delivery FeedbackJun 14, 2026
Always the best quality products!! Will Definitely purchase more products in the future. Would also like a sonic wake 36 v3 for product quality testing purposes!!👍 Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rob
Site Experience FeedbackJun 14, 2026
Your Father's day online say shows one price, but another price in the cart. items orginially wanted (1/10 Senton) out of stock in Red & Yellow) Blue sale price $249 - in cart $339. Sale doesn't sale until supplies last. Not impressed
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Bobby k
Site Experience FeedbackJun 14, 2026
Easy to find out what you want and there is great product information as well. Easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donny
Site Experience FeedbackJun 14, 2026
Good is that I found a charger that fits the lipos needs and the right connections and the bad news is it's the same as Blackjack 26;Impulse 32 and some of the RC boat that I used to have are now out of the production.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sam
Site Experience FeedbackJun 13, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
I love this sit they take care all your needs and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ponce
Site Experience FeedbackJun 13, 2026
I just hope I don't need customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Invisiblegiant6313
Site Experience FeedbackJun 13, 2026
Been looking for the scx30 since it came out. Glad it's finally available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10