Horizon Hobby Customer Reviews
Horizon Hobby holds a 8.9/10 overall rating based on 1,709 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 80% |
 Neutral | 9% | 10% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 76% |
Neutral | 15% | 15% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,829
Baker Beans
Site Experience FeedbackJul 1, 2026
I bought a second Gorgon to race my kid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian_M
Site Experience FeedbackJul 1, 2026
I would appreciate more spec data on various items such as size, capacity, etc. There are many items without ANY basic specifications provided.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackJul 1, 2026
Horizon hobby used to be the best retailer I've ever dealt with. Like I said used to be. Their customer service now is probably one of the worst.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
my balls
Site Experience FeedbackJul 1, 2026
coupon codes never worked don't bother signing up on email website is garbage and a hassle to deal with wont buy from this company again
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
007
Site Experience FeedbackJul 1, 2026
Great price Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GF
Site Experience FeedbackJul 1, 2026
Shipping should be faster as a frequent client
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
LongStem
Site Experience FeedbackJul 1, 2026
i hope to receive a discount code for participating in this survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sam
Post-Delivery FeedbackJul 1, 2026
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- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jeff
Site Experience FeedbackJul 1, 2026
This site is easy to use. I haven’t purchased a lot from Horizon online because I like to buy local first when I can.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rcguy5
Site Experience FeedbackJul 1, 2026
All good, nothing bad. I did want to write a note to ship the whole order when the one item on preorder is in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Site Experience FeedbackJul 1, 2026
I buy a lot and its always the same. Excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BugsbyBoi
Site Experience FeedbackJul 1, 2026
First time here and everything depends upon arrival time
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jay
Post-Delivery FeedbackJul 1, 2026
Got a great deal on tires for my Losi Nascar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jim
Post-Delivery FeedbackJul 1, 2026
My attemps to reset my password failed numerous times. Spektrums follow up instructions also failed. Last instructions finally worked.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 1
ABBA
Site Experience FeedbackJul 1, 2026
I continued to look for the umx turbo timber bind and fly. Could only find complete set with transmitter. most problems occured on cell phone. Ultimatly on desk top I found the replacement plane I am looking for. By the way do you have a shroud for that plane.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 1, 2026
First time. Went good. I hope the product is what im looking for. We’ll see.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 1, 2026
I usually do not submit to surveys. This is truly a one-time thing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricky Baldwin
Post-Delivery FeedbackJul 1, 2026
I had a great experience with my order!! I’ve been looking into buying the Proline 3 set ramps well they had been out of stock. I’m paralyzed and don’t get much money so when they did finally get them back in stock they were having a sale if you bought a 50$ gift card you got a 10$ gift card for free!! That was just a deal i couldn’t pass up and once i got to looking you can buy the Proline ramps individually instead of the 3 set so I got lucky with that also because I really didn’t want one of the ramps in the set so I got to order the actual ramps I wanted and saved me some money!! I would definitely recommend Horizon Hobby they will try and help you anyway they can and it’s great you can actually talk to someone immediately and not have to wait a week or so waiting on a email back!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jesse
Site Experience FeedbackJul 1, 2026
Always order from HH. my first choice when buying planes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Propwash
Site Experience FeedbackJul 1, 2026
This is to long of a survey
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Nev97922
Site Experience FeedbackJul 1, 2026
It was easy to understand haw l problems
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenny
Post-Delivery FeedbackJul 1, 2026
I have always been satisfied with Horizon Hobby very pleasant customer service and always stand behind their products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 1, 2026
nothing for now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Post-Delivery FeedbackJul 1, 2026
These guys suck won’t return email on questions never buy again to bad it is simple question
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Otroublesome
Site Experience FeedbackJul 1, 2026
good website
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cheetah104
Site Experience FeedbackJul 1, 2026
Saw it on Youtube. Bought it. Done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rc Car Nut
Post-Delivery FeedbackJul 1, 2026
Well I haven't been able to reach the 50 MPH yet as advertised with a 3S battery. However I have ripped open a tire and will be ordering a new set this week.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AK Flyier
Post-Delivery FeedbackJun 30, 2026
Everything was Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
capttroy
Site Experience FeedbackJun 30, 2026
I have no problem at all with Horizon hobby, over time I have Bought many RC aircraft items. however i have a great problem with pay-pal and their 1,256,231 step account verification system. thank you for handing in there and providing quality products for my hobby.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrmiata
Site Experience FeedbackJun 30, 2026
Just browsing the sales isle and decided I needed a 250th birthday Camaro
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
I found its not possible to use my credit card since it was not issued at North America or Canada. My brother bought for me a i14 Transmitter. But it would be wonderful if you could update your billing optios to accept all creditcards. I am sure you that you would get more costumers.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
67
Site Experience FeedbackJun 30, 2026
The order didn't go through right away. It was a little slow to shop.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 6
Ryan
Site Experience FeedbackJun 30, 2026
Better pricing and quicker shipping than competitor stores.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Rob S.
Post-Delivery FeedbackJun 30, 2026
The ordering process was easy. My order arrived well packed with no damage to the items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JMFP
Site Experience FeedbackJun 30, 2026
It's easy to navigate and find the items I'm looking for and everything is laid out clearly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Greg
Site Experience FeedbackJun 30, 2026
Had what I needed and good price. Shipping seemed a little high for 1 small piece of plastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJun 30, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr. Flailmower
Site Experience FeedbackJun 30, 2026
Upon checkout, I couldn't proceed to "review order" but couldn't figure out why. Turns out the 3 digit credit card code was missing. It would be helpful if the site told me why it couldn't proceed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slimbo
Site Experience FeedbackJun 30, 2026
Horizon Hobby has what you need to have the speed!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
TD
Site Experience FeedbackJun 30, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mdwecht
Site Experience FeedbackJun 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rv93
Site Experience FeedbackJun 30, 2026
Easy to order and find what I needed
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
mstockie27
Site Experience FeedbackJun 30, 2026
Thank you for keeping spare parts in stock for discontinued aircraft.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 30, 2026
I had a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick L.
Post-Delivery FeedbackJun 30, 2026
Charging cable broke on the second charging cycle. Need a new one. Email sent to you , but no reply!!
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 7
- Customer Support: 2
Ed
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flying squirrel 757
Site Experience FeedbackJun 30, 2026
FedEx is usually the number one issue because they don’t have a good tracking system. But I’ve learned to just go with regular shipping and you guys are great.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackJun 30, 2026
Did have Chat support and they were great in letting me know what battery & charger to buy for my R/C plane!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BJ
Post-Delivery FeedbackJun 30, 2026
Ordering from Horizon Hobbies has been an excellent experience every time. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
fireball
Site Experience FeedbackJun 30, 2026
your bill needs to be more simply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10