Horizon Hobby Reviews - 1,664 Post-Delivery Reviews - 8.8/10

Redbaron

Jun 18, 2026

Always easy to order and checkout!

Butch

Jun 18, 2026

Great website and business

iToogood

Jun 18, 2026

Easy to purchase gift cards with free promo

Sky king

Jun 18, 2026

Good experience . Will use you again.

Aceinthehole

Jun 18, 2026

I have nothing bad to say.

Leek

Jun 18, 2026

Best website for RC, has the most RTF planes just getting in to the hobby so they good. Pricing is decent is way to high for a person with little income.

1BADCLODBUSTER

Jun 18, 2026

I did a pre-order back in March. Once arrived at Horizon Hobbies they promptly shipped to my address and received in record time. That's much appreciated.

Lt198

Jun 18, 2026

I don’t know what happened to my full throttle rewards I don’t see the point of this. I was a third gear and now it says 2nd gear. Also I was shopping for the areo scout with was in stock then out of stock than back in stock now out again. ???

ekotil

Jun 18, 2026

I ordered the wrong model and tried to cancel it 2-3 hours later on a Friday. I e-mailed and phoned and chatted but nobody would help me. Same situation occured at Amazon and the order was cancelled in less than 5 seconds on line!!!!! Both times it was my mistake and could have easily been corrected as was proven by Amazon. In the future when I order 300-800 dollar RC planes I will continue to order from Amazon if at all possible!! Horizon Hobby still has much to learn about customer courtesy and convenience!!

Horsefeetky

Jun 18, 2026

Seems to be working smoother and easier each time I log in. Good job

Online Shopper

Jun 18, 2026

I was given a Promo code that expired before it was supposed to, The Promo Code was for Price Match as a previously purchased rc car went on a deeper sale, When this happens at Brick&Mortar retailers the difference is returned as cash not store credit, I went to CS Chat for a refreshed code, still not happy that the code expired or would. You have my money, Issuing a Gift card would have cost nothing, and would have been better Customer Service. I would be very happy to see some changes made to your processes in the future. As an industry leader, Do Better, Please.

Wolf

Jun 18, 2026

Was good but didn’t find everything I was looking for

Rickochet

Jun 18, 2026

I had a positive experience today with Horizon. Looking a returning to RC Aviation and they had Father's Day gift cards and I bought two $500 cards to equal $1,200! That should get me started!

Online Shopper

Jun 18, 2026

it pulled it up from yesterday, i didnt have to reenter it all over again, that was nice

Online Shopper

Jun 18, 2026

I have an American Express card saved with your site and the application would only allow a three digit code vs four digit. had to re-enter card to "beat" the system.

GravyTrain

Jun 18, 2026

Got the Twin Otter 1.4 for Father's Day. The assembly process went well until it was time to fasten the elevator pushrod to the elevator horn. The ball was not pressed into the pushrod joint making it impossible to fasten the nut onto the fastening screw. IE- too short. Had to press the ball into the pushrod joint with a pair of long-nose pliers. Never did this before, and I had to figure it out. Total pain!! It seems the ball should have been pressed in during the assembly in China. And/or the instructions should have mentioned how to do this in case it got overlooked. Took 2 hours to finally get it pressed in and hooked up. The ball and screw are extremely small which increased the level of difficulty. Had the ball been pressed in it would have went a lot smoother! *Please communicate to the assemblers in China if possible*. I watched a Brian Phillips video on assembly, but he missed this. He did say "snap it in latter" which led me to the idea to press the ball in with pliers. ***Anyhow, I got it together, after much frustration! The graphics in the instruction manual are, in this case, very poor! The manual was printed on nice gloss paper, but the ball joint diagram was very Poor. Why not better graphics? Hoping for improvement. Thanks

8647

Jun 18, 2026

I always have a problem checking out. In this case I thought it was because I had lipo batteries and for some reason they cannot be shipped to a PO Box so I removed them from the order (but that didn't help). The order wasn't over $250 so that wasn't the issue either. Apparently the plane couldn't be sent to a PO Box (not sure why that is). It would be helpful to explain that more fully at checkout. The other thing was that once I allowed the order to be shipped to my physical address, I had to go back in and change the billing address back to the PO Box. I realize it's only a extra clicks and a few more minutes of my time ... but it is slightly frustrating.

Zardog

Jun 18, 2026

I have training before purchase flywam.org smart move i reccomend that approach i took 9 months to make the first buy. Other then efilte sim

Weester

Jun 18, 2026

First off I love Horizon Hobby I order very infrequently but they always have what I need - I must admit I had a really hard time ordering 3 items - possibly 25 minutes - I could not get the website to work correctly for me - I am older and remember when I could call up and order - that was nice - I was about ready to try that this am. In the process I was offered 10% off by getting email updates etc. signed up I thought. that 10% off did not appear on my bill - oh well -

Sam

Jun 18, 2026

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Baloo

Jun 18, 2026

I love shopping with horizon because I know im getting a great product at a great price. The selection of parts is also something that cant go un recognized. If you crash one of your rc models there definitely replacement parts for it.

Rockybob12

Jun 17, 2026

I found what I needed and it was sent quickly!

Matt's Hobbies

Jun 17, 2026

Many items were out of stock. Hopefully, Horizon can improve the stock levels next time I order.

Snuffy Smit

Jun 17, 2026

I would like to have the fuselage for the Extra 300 I ordered.

Online Shopper

Jun 17, 2026

Been wanting to order this for a while. Received an email about the gift card sale which was the deciding factor. It was a nice surprise

David

Jun 17, 2026

Great price on this P-51 Mustang

aj

Jun 17, 2026

Everything was easy to find and use.

AJ

Jun 17, 2026

Good

Online Shopper

Jun 17, 2026

A+ overall experience always with Horizon Hobbies

Online Shopper

Jun 17, 2026

Great

Drdoom

Jun 17, 2026

Couldn’t change info ( expiration date) on credit card.

Mini kraton

Jun 17, 2026

Awesome product. Had an outdrive cup break and they sent me a new diff immediately.

Jon

Jun 17, 2026

Good experience.

Happy mama

Jun 17, 2026

Overall, it was a great experience. My son purchased a Visa gift card to buy his own car, but was unable to use it on the site. I had no issues, however, using my bank card.

Steve

Jun 17, 2026

Good experience

Online Shopper

Jun 17, 2026

BAD HAD BROUGHT THIS WHEN IT WAS ON BACK ORDER

Online Shopper

Jun 17, 2026

Get rid of Computer Customer service!!! People would much rather talk to someone!

Al Bundy

Jun 17, 2026

They always have what you need and get it to you quick.

Online Shopper

Jun 17, 2026

Nothing to add

Mnaz

Jun 17, 2026

experience was too good. I know my wallet isnt happy!

Online Shopper

Jun 17, 2026

Nice...

Chris_B

Jun 17, 2026

Just foam models. Disposable, cheap and short lived interest for non-modelers.

Online Shopper

Jun 17, 2026

It took multiple attempts yesterday plus a 30 minute call to your service dept (without success) to update my credit card info. It took 2 try's this morning. every time yiur system said attempt failed try latter

Skip

Jun 17, 2026

Good products and fast shipping

Jamcar

Jun 17, 2026

Items ordered in April. Horizontal said item would be shipped in may didn’t happen. Threes week in to June I get the items. In may I order another couple items 1 was delivered on time the other 2 said it would be august before I get them. Also have an order in at my local hobby shop and 3 weeks later they don’t have the items yet. How do you expect me to give a good review when I can’t get parts for the cars I have. I have a nascar late model spoiler on order & some front end parts for my 22 sprint car. Again how can I enjoy your product when I can’t use it. You know the week spots on the nascars so why don’t you stock more parts.

Wolfpackin

Jun 17, 2026

I’ve been ordering RC models, parts and supplies from Horizon hobby for two decades. If I remember correctly many years ago order processing and shipping was slow. Well… Things have improved greatly! My last two orders arrived 3–4 days after placing them. Stock and availability with Horizon Hobby is usually great. Keep up the good work!

Dirt 2 Air

Jun 17, 2026

As usual HH is there again. Don't get a chance to do much in rc because of health issues but always keeps me motivated! HH's products are superior! this pricing was perfect for I can't get to the bigger field much because of my health and this plane is perfect size.

N/A

Jun 17, 2026

N/A

Speedwagon

Jun 17, 2026

Easy to use. good price

Online Shopper

Jun 17, 2026

Good