Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,772 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 10% | 9% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 78% |
Neutral | 14% | 13% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,081
Kurt K
Site Experience FeedbackAug 3, 2026
Everything went okay
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
sabtech
Site Experience FeedbackAug 3, 2026
Très bon site , les prix sont juste
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Schondar
Site Experience FeedbackAug 3, 2026
pretty good i guess.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mike
Site Experience FeedbackAug 3, 2026
easy navigation when entering part number
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackAug 3, 2026
Good business!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J5
Site Experience FeedbackAug 3, 2026
Easy fast and no drama
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Don R.
Post-Delivery FeedbackAug 3, 2026
I ordered the Valiant Based on the performance of others that were purchased by my friends. It did not disappoint. I flew the plane for the first time today and it is set up beautifully.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AzRocker
Site Experience FeedbackAug 3, 2026
Pretty straightforward. Ordered a new body for my SCX30 Bronco to apply a custom color to it making it a one off custom build.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Race240Z
Site Experience FeedbackAug 3, 2026
They had want I wanted and price is reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bags
Site Experience FeedbackAug 3, 2026
very good product look up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy K
Post-Delivery FeedbackAug 3, 2026
Great products. Shipping is hit and miss. Have a $4 part shipped by itself is a waste of time and resources. If shipping partial order make it cost effective. Otherwise, great products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Tim
Site Experience FeedbackAug 3, 2026
Just bought some replacement parts for a Quake Grom that I bought from you guys a couple of months ago
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RASTA
Site Experience FeedbackAug 3, 2026
Nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mac
Site Experience FeedbackAug 3, 2026
Good part description
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T. Hill
Site Experience FeedbackAug 3, 2026
Great company! fair prices and great selection, with fast shipping. Many items not in stock though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brent
Post-Delivery FeedbackAug 3, 2026
I have ordered from horizon for a few years now Very happy with all my purchases 😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Paul
Site Experience FeedbackAug 3, 2026
Was all good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JimC
Site Experience FeedbackAug 3, 2026
The website could have better search filters. I find it a challenge to find parts and components.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 3, 2026
The payment process at checkout for Klarna and the lack of phone support is unfortunate
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
lynn
Site Experience FeedbackAug 3, 2026
It was very good, thanks.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jbird52s
Site Experience FeedbackAug 3, 2026
👍 👍 👍
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Easy Purchase
Site Experience FeedbackAug 3, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jbird52s
Post-Delivery FeedbackAug 3, 2026
Great dealing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Bought the notorious and five minutes in it broke definitely not the best experience
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 5
Shaun
Post-Delivery FeedbackAug 3, 2026
I’m very satisfied with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Spike
Site Experience FeedbackAug 3, 2026
Everything was in stock- WOO HOOOO! Military discount is automatically generated on my orders- Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dix
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackAug 2, 2026
It was very good, no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Burke
Site Experience FeedbackAug 2, 2026
I love shopping with Horizon Hobby! Always fast shipping and well packaged products and customer support is always outstanding! Keep up the great work guys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
You can call me by my proper name
Site Experience FeedbackAug 2, 2026
The search feature sucks. I had to use google search to backtrack to the product. The checkout autofill is the most asinine thing ever. Wont accept my address for checkout even though I have 100k of product delivered to that address every year. If i could get the stuff anywhere else I would avoid this website lime herpes.
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 1
Juan
Site Experience FeedbackAug 2, 2026
I liked it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bmd
Site Experience FeedbackAug 2, 2026
It was fine just expensive for one battery
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
JIMMY J.
Site Experience FeedbackAug 2, 2026
GREAT-OPTIONS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blackbeard
Site Experience FeedbackAug 2, 2026
I will definitely order here again good prices and hope the service is just as good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pookie
Site Experience FeedbackAug 2, 2026
Sometimes it’s a little hard. It doesn’t always recognize your answer or product. Today was easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mad Dog
Site Experience FeedbackAug 2, 2026
It was easy to pre order the curved turn fin for the U-34 my birthday is 8/09/1964 so the U-34 and fin are my birthday present.🙂🙂🙂
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JMS_58
Site Experience FeedbackAug 2, 2026
The popup on the product pages that popup with, "May I help you with (fill in the product name) or anything else" is very annoying and is regularly superimposed over the link I want to click. I am a member of the Arrma Forum and several people on the forum have the same complaint. If I wanted help with a product, I would click on the, "Chat Now" icon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mstockie27
Site Experience FeedbackAug 2, 2026
Very happy that spare parts for discontinued planes are available. (I crash my planes often) This helps me keep the same aircraft and do not have to learn to fly a new one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lundo
Site Experience FeedbackAug 2, 2026
My interaction today was bad in that I was not able to reset my password. I will try again but everything I did as told did not work out. Very frustrating for me.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Mastro383
Site Experience FeedbackAug 2, 2026
I clicked what I need what else do you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RAND
Post-Delivery FeedbackAug 2, 2026
High quality products, available to purchase, delivery on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
sky king1975
Site Experience FeedbackAug 2, 2026
great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Generally all good, but some discontinued products can be difficult to find. Specifically for the Turbo Timber and P-51 Mustang June Nite
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mack
Site Experience FeedbackAug 2, 2026
Website was a little flaky alot of buffering. All in all it was fine
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tim
Site Experience FeedbackAug 2, 2026
I like the stock was there and easy to run search engine made finding parts fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackAug 2, 2026
I liked the discount offered on the smart batteries.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve B
Post-Delivery FeedbackAug 2, 2026
I am new to RC aviation and my club-friends advised me to try Horizon Hobby for my accessories. I found that you have an excellent selection or individual products and bundles. On-line ordering was quick & easy and delivery was as-promised. I am now fully outfitted to get started with my new hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cm11
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 2, 2026
Went to chat after having a website issue. There was no image. The chat told me they were in stock. Tried to place order. was told then no stock. Can't use paypal. don't know when it will be in stock. Looked at some other comments...been out of stock for 2 years? Makes my plane useless. Have to think about buying another plane. If I can't get parts..why wouold I?
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 9