Horizon Hobby Customer Reviews
Horizon Hobby holds a 8.9/10 overall rating and 1,927 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 80% |
 Neutral | 9% | 9% |
 Negative | 11% | 12% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 13% | 14% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,545
Shonny
Site Experience FeedbackSep 25, 2026
I liked the compatibility feature to check parts compatibility.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 25, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EDon
Site Experience FeedbackSep 25, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chun
Site Experience FeedbackSep 25, 2026
It seems you don't have any active Distributor/Reseller in Taiwan... I've heard that there's are a lot of Spektrum / Eflite fans in Taiwan... If you do have one in Taiwan, plz let me know...
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nic
Site Experience FeedbackSep 25, 2026
Three R's ---- Right information, right parts, right price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabe
Site Experience FeedbackSep 25, 2026
I got what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ArtRet
Site Experience FeedbackSep 25, 2026
The way to delete items from the cart was a little unclear...but I figured it out anyway.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Av8r
Site Experience FeedbackSep 25, 2026
Best place to get rc parts! Always fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hink79
Site Experience FeedbackSep 25, 2026
Products and service is great cost is very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Post-Delivery FeedbackSep 25, 2026
Shipping was not good the box came damaged I believe this is from whoever you use to ship and happened in transit luckily groms can take a beating.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
The website is ok, some parts descriptions are lacking in technical specs, parts descriptions could be clearer in their compatibility. Parts availability on the website could be better- product support is lacking as not all parts for every model are available which is understandable with discontinued products but unacceptable with the current lineup. I should be able to buy everything I need for every model in the current lineup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shane
Site Experience FeedbackSep 25, 2026
Easy transaction, im excited for the new cherokee!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackSep 25, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian S
Post-Delivery FeedbackSep 25, 2026
great company , they sell FUN
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
rc-boy
Site Experience FeedbackSep 25, 2026
Great online shopping experience, always able find what I'm looking for and pop-up special sales that related to my purchase saves me time and money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
PayPal would not go throught
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
David
Site Experience FeedbackSep 25, 2026
Its very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gm
Post-Delivery FeedbackSep 25, 2026
Very professional and prompt timing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
Awesome site easy to find the parts I needed
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bob
Post-Delivery FeedbackSep 25, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 6
Yo123
Site Experience FeedbackSep 25, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackSep 25, 2026
No problem
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Robbed
Site Experience FeedbackSep 25, 2026
Once again parts on backorder, also the rewards program has changed. you used to get credit immediately after part swere shipped, now the tier has been raised and the rewards are harder to attain. It will be easier for me to look elsewhere for product because the incentive to purchase has basically disappeared. many sites had a labor day sale yet nothing from Horizon. Once again corporate decisions are making it easier to search out the competition. FMS and dynam were not purchasing options but they are now because of decisions made to be greedy and play games with what I'm sure kept customers shopping, i.e., changing the rewards program.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
dan
Site Experience FeedbackSep 24, 2026
some stuff is on back order.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 24, 2026
I’m a newbie and fried my diode in my Aeroscout RTF that I just bought from you. Internet research is telling me that I need a replacement receiver to ensure safe operation. Won’t maintain bind and I need to rebind every power up cycle. :( Website is pretty good however, the menus disappear a bit too quickly which makes reading / finding things more difficult. Site is great overall and I’ll be back again for sure.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kletus
Site Experience FeedbackSep 24, 2026
Good and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big cat
Site Experience FeedbackSep 24, 2026
It took everything out of my cart when I singed in
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Motorized Misfit
Site Experience FeedbackSep 24, 2026
Great website and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iron426
Site Experience FeedbackSep 24, 2026
It was very easy to find the parts I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Post-Delivery FeedbackSep 24, 2026
Just need to to able to use coupons at your local horizon dealers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Scoonr
Site Experience FeedbackSep 24, 2026
Na
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
G-CodeRc
Site Experience FeedbackSep 24, 2026
Smooth transaction arrival on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dkc
Site Experience FeedbackSep 24, 2026
Great experience. Highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monster Mike
Site Experience FeedbackSep 24, 2026
All good experience Good prices , Fast shipping #1 Hobby place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Squeakerbolt
Site Experience FeedbackSep 24, 2026
need to fix the payment portal. My saved card is Amex, which uses a 4-digit security code but the field for entering the code beside the save card only accepts 3 digits. I have to re-enter my saved card each time I use the site.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay_C
Site Experience FeedbackSep 24, 2026
Good experience, no glitches, order went quickly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 24, 2026
Overall good experience. A couple items needed were back ordered for 3 months. Found some other parts that are compatible.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 24, 2026
I bought a brand new S 2200 charger $320. It doesn’t work and they can’t be more unavailable to help me with this problem and Customer Service I also called about a separate order and Customer Service had no idea what they were talking about.
- Overall Rating: N/A
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 1
Wyoapostle
Site Experience FeedbackSep 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brednerd
Post-Delivery FeedbackSep 24, 2026
Wonderful and informative experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Service
Post-Delivery FeedbackSep 24, 2026
Before I was a Full throttle Member is was very hard to get a hold of someone there. Now all I have to do Is email and my man Joseph helps me out great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Meyers Rc
Site Experience FeedbackSep 24, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Troy
Site Experience FeedbackSep 24, 2026
Nothing to say here.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kh
Site Experience FeedbackSep 24, 2026
Using the search locator bar, it was fairly easy to find what I was looking for, along with options for possible wildcard results (ie, typed in "HBZ38000", and it brought up both "HBZ38000", "HBZ380000", and "HBZ380001"; it would've been nice to see "HBZ380002" or other newer/upgraded, etc models, but it was pleasant to see the former nonetheless.). I almost purchased a certain model that was backordered for a few months, and would've been a potential disaster, birthday timing wise (for two most cherished little boys). But, it was actually my AI assistant that caught the very small print, pointing that out. So, it would've been even nicer to see things like that highlighted on the page, for preventing potential inconvenience to your clientele. <3 (Perhaps, in a red and/or enlarged font, highlighted in yellow?) Either way, the pricing is very fair, based upon the availability, and quality of packaging (though a software option for Mac OS would've been the icing on the cake! :)) Thank you, Horizon Hobby
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grebs
Site Experience FeedbackSep 23, 2026
Been eyeing these 1/30 scale crawlers for awhile. Like the price on the second battery too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WarmButter
Site Experience FeedbackSep 23, 2026
Super easy to find parts and they were easy to identify in the individual diagrams for the vehicles, Arrma granite 3s BLX. First time shopping for parts for this thing and it was a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 23, 2026
it was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Mcpherson
Site Experience FeedbackSep 23, 2026
Excellent experience ordering. Great selection!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GrizBier
Site Experience FeedbackSep 23, 2026
No Complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Archie Jones
Site Experience FeedbackSep 23, 2026
Great,had everything i needed. Easy interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10