Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,771 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 10% | 9% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 79% |
Neutral | 14% | 13% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,094
Gulfstream
Site Experience FeedbackAug 5, 2026
My shopping experience was outstanding and easy to move through the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoban
Site Experience FeedbackAug 5, 2026
Purchase of cars and parts
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Easy to find the parts utilizing the parts diagram of RC.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gary
Site Experience FeedbackAug 5, 2026
everything went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mattie ice
Site Experience FeedbackAug 5, 2026
I was going to us amain hobby but there shipping was outrageous. They wanted to charge 17.50 for shipping the same order. I will be using horizon from now on because of the lower shipping cost.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 5, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackAug 5, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rawvoodoo
Site Experience FeedbackAug 5, 2026
Getting an extra battery for my typhon grom was super easy.... barely an inconvenience. The full throttle bonus also made it very inexpensive. great work Horizon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BruceH
Site Experience FeedbackAug 5, 2026
Have difficulties with entering apartment number, ‘verified’ address does not recognize Apt 10 or higher, site seems to get stuck in a loop trying to enter the complete address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GRW3
Site Experience FeedbackAug 5, 2026
I buy all my Spektrum things from Horizon for one simple reason, you keep a record of it, invaluable when/if I need warranty work.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 5, 2026
I couldn't get my payment to go through tried 4 times and with different cards had to sign out and use the guest options even then it wouldnt work then I tried PayPal and had to redue the entire thing 3 times. It would get all the way to confirming purchase say it worked then go back to the cart like I hadn't done any of the purchase process. So I lose out on all those points and had to change three of my items because the battery sale kept selling out of the ones I needed
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Tires are hard to find
Site Experience FeedbackAug 5, 2026
I have a Losi dirt late model and was trying to get tires.Typed in Losi dirt late model tires and the site said nothing matched description.Went to Google typed in the same search and it lead me to the tires on the Horizon page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ALS S
Site Experience FeedbackAug 5, 2026
Love the website. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chuck
Site Experience FeedbackAug 5, 2026
real nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJBob
Site Experience FeedbackAug 5, 2026
Easy to Navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Post-Delivery FeedbackAug 5, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Backroadstudio74
Post-Delivery FeedbackAug 5, 2026
Learned the hard way to use the Horizon website instead of Amazon. Much better experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Just have not heard back about how my order is coming along it must be on back order wish they would tell you before purchasing it that it’s on back order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Rawvoodoo
Post-Delivery FeedbackAug 5, 2026
I got a typhon grom. The brushless one without a battery and a 3s battery bundle. Ordering was simple, shipping was fast and the car is amazing. I will be ordering some hop- ups sometime soon.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 5, 2026
There needs to be a way to contact a live person at customer support by telephone!!!!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 6
Online Shopper
Site Experience FeedbackAug 5, 2026
PayPal link wouldn’t work. When order was submitted it would circle back to review order. Also ordering this part because my new kraton 4s shipped missing parts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
just dont understand why it takes so long ordered march 7 2026
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
Shipping should be free. I bought the 48, V3 and Black Jack 24 and 42 all in the last 40 days
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 4, 2026
So far so good ....will have more of an opinion when order is received
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ots
Site Experience FeedbackAug 4, 2026
👍🏾
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RC FLYER 3
Site Experience FeedbackAug 4, 2026
I dont receive emails to update my password...I tried with a temp, it let me in but never retains password. I get promotion emails, but I have spent thousands from Horizon, and even so....I hate to order as a guest, and I cannot redeem my coupons for percentage off of next purchases
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nick
Site Experience FeedbackAug 4, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buzzy
Site Experience FeedbackAug 4, 2026
Thanks for the service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idk
Site Experience FeedbackAug 4, 2026
Idk
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ross
Site Experience FeedbackAug 4, 2026
FedEx is the absolute worst- please give UPS as an option, an upcharge for it would be fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gumby
Post-Delivery FeedbackAug 4, 2026
Purchased the bind-n-fly version of the 1.6mm Eratix. Horizon required the customer to change out the low quality push rods and links and did not provide directions on how the ball links should be assembled. The plane arrived undamaged however the aileron servo has issues and will need to be replaced. This should not happen with a $1000.00 rc airplane.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 1
Shane
Site Experience FeedbackAug 4, 2026
Would like to be able to talk to a person. About products. Im old school.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MTC
Post-Delivery FeedbackAug 4, 2026
Wish Horizon Hobby had Apple Pay. To many back orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
First rc and purchase from you. Great!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Everything arrived and it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
MCR
Site Experience FeedbackAug 4, 2026
Had what I needed in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackAug 4, 2026
Perfect easily checked out with rewards!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RC wade
Site Experience FeedbackAug 4, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gary
Site Experience FeedbackAug 4, 2026
I’m taking a chance ordering these parts. Horizon does not make it clear which output arms fit which servos. Something so straight forward should not be this hard.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 4, 2026
The screws I just ordered are for missing parts that should have been in the Eratix 3d FF 860m I just bought.. This really sucks having to buy parts due to HH inability to QC their own products. Your going to destroy a really good company w tremendous potential.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Kurt K
Site Experience FeedbackAug 3, 2026
Everything went okay
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
sabtech
Site Experience FeedbackAug 3, 2026
Très bon site , les prix sont juste
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Schondar
Site Experience FeedbackAug 3, 2026
pretty good i guess.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mike
Site Experience FeedbackAug 3, 2026
easy navigation when entering part number
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackAug 3, 2026
Good business!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J5
Site Experience FeedbackAug 3, 2026
Easy fast and no drama
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Don R.
Post-Delivery FeedbackAug 3, 2026
I ordered the Valiant Based on the performance of others that were purchased by my friends. It did not disappoint. I flew the plane for the first time today and it is set up beautifully.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AzRocker
Site Experience FeedbackAug 3, 2026
Pretty straightforward. Ordered a new body for my SCX30 Bronco to apply a custom color to it making it a one off custom build.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10