Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,771 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 10% | 9% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 78% |
Neutral | 14% | 13% |
Negative | 9% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,088
Online Shopper
Site Experience FeedbackAug 4, 2026
just dont understand why it takes so long ordered march 7 2026
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
Shipping should be free. I bought the 48, V3 and Black Jack 24 and 42 all in the last 40 days
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 4, 2026
So far so good ....will have more of an opinion when order is received
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ots
Site Experience FeedbackAug 4, 2026
👍🏾
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RC FLYER 3
Site Experience FeedbackAug 4, 2026
I dont receive emails to update my password...I tried with a temp, it let me in but never retains password. I get promotion emails, but I have spent thousands from Horizon, and even so....I hate to order as a guest, and I cannot redeem my coupons for percentage off of next purchases
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nick
Site Experience FeedbackAug 4, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buzzy
Site Experience FeedbackAug 4, 2026
Thanks for the service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idk
Site Experience FeedbackAug 4, 2026
Idk
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ross
Site Experience FeedbackAug 4, 2026
FedEx is the absolute worst- please give UPS as an option, an upcharge for it would be fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gumby
Post-Delivery FeedbackAug 4, 2026
Purchased the bind-n-fly version of the 1.6mm Eratix. Horizon required the customer to change out the low quality push rods and links and did not provide directions on how the ball links should be assembled. The plane arrived undamaged however the aileron servo has issues and will need to be replaced. This should not happen with a $1000.00 rc airplane.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: 1
Shane
Site Experience FeedbackAug 4, 2026
Would like to be able to talk to a person. About products. Im old school.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MTC
Post-Delivery FeedbackAug 4, 2026
Wish Horizon Hobby had Apple Pay. To many back orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
First rc and purchase from you. Great!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Everything arrived and it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
MCR
Site Experience FeedbackAug 4, 2026
Had what I needed in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackAug 4, 2026
Perfect easily checked out with rewards!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RC wade
Site Experience FeedbackAug 4, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gary
Site Experience FeedbackAug 4, 2026
I’m taking a chance ordering these parts. Horizon does not make it clear which output arms fit which servos. Something so straight forward should not be this hard.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 4, 2026
The screws I just ordered are for missing parts that should have been in the Eratix 3d FF 860m I just bought.. This really sucks having to buy parts due to HH inability to QC their own products. Your going to destroy a really good company w tremendous potential.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Kurt K
Site Experience FeedbackAug 3, 2026
Everything went okay
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
sabtech
Site Experience FeedbackAug 3, 2026
Très bon site , les prix sont juste
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Schondar
Site Experience FeedbackAug 3, 2026
pretty good i guess.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mike
Site Experience FeedbackAug 3, 2026
easy navigation when entering part number
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackAug 3, 2026
Good business!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J5
Site Experience FeedbackAug 3, 2026
Easy fast and no drama
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Don R.
Post-Delivery FeedbackAug 3, 2026
I ordered the Valiant Based on the performance of others that were purchased by my friends. It did not disappoint. I flew the plane for the first time today and it is set up beautifully.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AzRocker
Site Experience FeedbackAug 3, 2026
Pretty straightforward. Ordered a new body for my SCX30 Bronco to apply a custom color to it making it a one off custom build.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Race240Z
Site Experience FeedbackAug 3, 2026
They had want I wanted and price is reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bags
Site Experience FeedbackAug 3, 2026
very good product look up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy K
Post-Delivery FeedbackAug 3, 2026
Great products. Shipping is hit and miss. Have a $4 part shipped by itself is a waste of time and resources. If shipping partial order make it cost effective. Otherwise, great products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Tim
Site Experience FeedbackAug 3, 2026
Just bought some replacement parts for a Quake Grom that I bought from you guys a couple of months ago
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RASTA
Site Experience FeedbackAug 3, 2026
Nice and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mac
Site Experience FeedbackAug 3, 2026
Good part description
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T. Hill
Site Experience FeedbackAug 3, 2026
Great company! fair prices and great selection, with fast shipping. Many items not in stock though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brent
Post-Delivery FeedbackAug 3, 2026
I have ordered from horizon for a few years now Very happy with all my purchases 😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Paul
Site Experience FeedbackAug 3, 2026
Was all good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JimC
Site Experience FeedbackAug 3, 2026
The website could have better search filters. I find it a challenge to find parts and components.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 3, 2026
The payment process at checkout for Klarna and the lack of phone support is unfortunate
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
lynn
Site Experience FeedbackAug 3, 2026
It was very good, thanks.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jbird52s
Site Experience FeedbackAug 3, 2026
👍 👍 👍
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Easy Purchase
Site Experience FeedbackAug 3, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jbird52s
Post-Delivery FeedbackAug 3, 2026
Great dealing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Bought the notorious and five minutes in it broke definitely not the best experience
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 5
Shaun
Post-Delivery FeedbackAug 3, 2026
I’m very satisfied with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Spike
Site Experience FeedbackAug 3, 2026
Everything was in stock- WOO HOOOO! Military discount is automatically generated on my orders- Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dix
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackAug 2, 2026
It was very good, no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Burke
Site Experience FeedbackAug 2, 2026
I love shopping with Horizon Hobby! Always fast shipping and well packaged products and customer support is always outstanding! Keep up the great work guys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
You can call me by my proper name
Site Experience FeedbackAug 2, 2026
The search feature sucks. I had to use google search to backtrack to the product. The checkout autofill is the most asinine thing ever. Wont accept my address for checkout even though I have 100k of product delivered to that address every year. If i could get the stuff anywhere else I would avoid this website lime herpes.
- Overall Rating: 1
- Would Shop Here Again: 4
- Likelihood To Recommend: 1