Horizon Hobby Reviews - 1,678 Post-Delivery Reviews - 8.9/10
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 9% | 10% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 15% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,697
JJ
Site Experience FeedbackJun 20, 2026
I likes the website
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Noelege
Site Experience FeedbackJun 20, 2026
I have been waiting to get this F100 body for months now, very happy it is finally back in stock... I was also trying to find green 4mm flange nuts for my Ultimate Slash 4x4 wheels, but couldn't find them, when u type in what u are looking for, it only pulls up limited items... Overall, a good shopping experience...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ricky Baldwin
Site Experience FeedbackJun 20, 2026
Great experience it showed there was a Bogo on gift cards if you bought a $50 gift card you got a $10 gift card for free. It was easy and got the gift card right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saphira
Post-Delivery FeedbackJun 20, 2026
The order was a random chance that I would of needed parts but I am very happy Horizon was able to come through for me I was not even sure I would of found the parts I needed and am very happy the parts existed. I have already recommended friends to Horizon for parts so They now also know the most random parts can actually be found. Thank you Horizon I will order again when the time is needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ChezDaJez
Site Experience FeedbackJun 20, 2026
It was fine, Just needed a motor for my 1.5 Timber
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 20, 2026
It was Goid
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Tom
Site Experience FeedbackJun 20, 2026
It was a good and easy site to purchase from.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Lue
Site Experience FeedbackJun 20, 2026
It was easy to navigate. I was able to find what I was looking for. The only thing I was not able to do is using by points for a discount don’t know what happened to that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rob S.
Site Experience FeedbackJun 20, 2026
One annoyance was when I searched for "tweezer" and selected an item, going back returned to the previously listed menu items, instead of the search results. I had to keep using the search each time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Post-Delivery FeedbackJun 20, 2026
Excellent company, good on sale offers. Really like gift card offers. Used the 250 to purchase the Sportix.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DDC
Post-Delivery FeedbackJun 20, 2026
All packages come on time every time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 20, 2026
Better charging proformance
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 10
Hobby
Site Experience FeedbackJun 20, 2026
Experience was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
voyager XII
Site Experience FeedbackJun 20, 2026
My f4f Wildcat is 8yrs old, Horizon still had the part I needed & in stock!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gooner
Site Experience FeedbackJun 20, 2026
all good. i liked the priceing amd eazy to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mario
Site Experience FeedbackJun 20, 2026
Heard about it from a friend flying the product and told me to go to this website. It was a pleasant surprise with the combo deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackJun 20, 2026
Promotional gift cards- I tried to purchase 3 multiple times over the last few days. I contacted customer support both Mike and Joel were very little help. I did what they asked and still was not able to purchase 3 500 gift cards. Contacted my bank, waited longer the 24 hours to try and repurchase. Still only to receive an error message. I also emailed and have not received a response . Today’s Saturday and the promos over tonight and cant get help
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Online Shopper
Post-Delivery FeedbackJun 20, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Geo
Post-Delivery FeedbackJun 20, 2026
They ship the products on time. Packaging is very good never had any issues with damage. The aircraft usually flys very good out of the box with minimal trim needed. Definitely would buy again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ceeeeged
Post-Delivery FeedbackJun 20, 2026
Received an RC car and out the box it doesn’t work, submitted video and everything but haven’t heard anything.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 4
SS313RC
Post-Delivery FeedbackJun 20, 2026
I usually buy from Amazon but I just got into the Arrma game (Arrma over Traxxas all day, every day) so I've been hitting up Nankin Hobby (my local hobby shop). I wanted to take advantage of the sale.going on but the hobby shop was sold out. I figured why not give the website a chance so I went online. Everything was straight forward and my car arrived way sooner than expected and the packaging was on point. They emailed multiple times with updates and I'll definitely be hitting them up again in the future. Solid company so far in my opinion...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tds
Post-Delivery FeedbackJun 20, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Brian
Post-Delivery FeedbackJun 20, 2026
Had an issue 5 minutes running, and customer service was fantastic, they sent an ESC but still waiting on the motor. Great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Brad
Site Experience FeedbackJun 20, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackJun 20, 2026
Website super easy and enjoyable to navigate. Great gift card offer! Can't wait to shop for my next plane! Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Typically good, quick and painless
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Troutslayer01
Site Experience FeedbackJun 19, 2026
In the past I've always just used amazon and ebay for my hobbies and a little flyer made me come check you guys out and you have what they dont , the wait is a little longer but who cares . If i can help suports business not as big as amazon I can wait a few days glad I visited and I'll be back for more
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hulk
Site Experience FeedbackJun 19, 2026
Crashed T-28 today,got on web site to get replacement parts.Easy peazy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
I tried to place this order earlier today when selecting complete order, but it would not go through with my pre-qualification with Klarna. I waited a few hours and was able to complete it. I was hoping to find a Father's Day or Juneteenth sale offer when ordering. I was going to buy from a local store, but they only had the B-n-F version, but I was ok to install my own receiver with my radio. Shame that a radio is not offered included in the purchase of the RTF version
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
G
Site Experience FeedbackJun 19, 2026
G
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Frosty
Site Experience FeedbackJun 19, 2026
Good overall I should have some full throttle rewards but seem to have none very confused and disappointed about that but other than that good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
72crawler
Site Experience FeedbackJun 19, 2026
Easy as can be
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silverback
Site Experience FeedbackJun 19, 2026
Fair
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 19, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TonyH
Site Experience FeedbackJun 19, 2026
was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 19, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
I could not register. Kept rejecting email or pass word
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Crash bandicoot
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TPD
Site Experience FeedbackJun 19, 2026
ON SALE ITEM SEEMED GOOD VALUE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave. D
Site Experience FeedbackJun 19, 2026
Last three orders almost gave up trying to checkout. Gave different reasons at last page on review, pushed submit....oh look another different reason. That is not acceptable. Came back and 3rd attempt it goes through. What is your freakin' problem there ?
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Frustrated
Site Experience FeedbackJun 19, 2026
Lost password request does not work. New account sign up says this email address already in use. I had to check out as a guest.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matman
Site Experience FeedbackJun 19, 2026
Horizon Hobby is ALWAYS my go to for my hobby supplies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
flying Scott
Site Experience FeedbackJun 19, 2026
I was interested in the program you had when I bought my cub.. where you buy the trainer sim and dongle and after three crashes you could get up to three hundred dollars store credit. I'm on my second plane, I bought the apprentice from Amazon and I like the way it flies.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rflo83
Post-Delivery FeedbackJun 19, 2026
It was a great experience. I was able to find what I needed and it was delivered fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rickochet
Site Experience FeedbackJun 19, 2026
The gift card process was horrible! It was Father's Day and I was promised I would receive them shortly after I placed the order. Never got them and tried repeatedly to chat with an agent and that was a horrible experience! I would be in queue and then after 20 minutes, it would say I was up and then disconnect, or another time another agent said he had to connect me with another agent. This is undoubyedly the worst customer experience I have ever encountered and will tell everyone I know how horrible this was. I finally got the gift card numbers and had troubles checking out because the gift cards showed as Invalid Gift Certificate/Reward. After numerous attempts, I finally got them to work! I should receive a huge refund because of this horrible Horizon experience!!! Never again! I have very low expectations for the order ever being shipped and or undamaged if it even gets shipped! My advice is to shop elsewhere!!!!!!!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Tazman
Site Experience FeedbackJun 19, 2026
It was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Johnny
Post-Delivery FeedbackJun 19, 2026
I picked up a couple planes. I like the attention to detail and scale detail’s
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Hank
Site Experience FeedbackJun 19, 2026
After I spoke with Kelly B. & then when I received my my gift card code email, it was simple & easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rex Rutledge
Post-Delivery FeedbackJun 19, 2026
Really nice to be able to order what I want and not have layers of steps to navigate through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jetster
Site Experience FeedbackJun 19, 2026
BRING BACK LIVE PHONE SUPPORT!!!!
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6