Horizon Hobby Customer Reviews
Horizon Hobby holds a 9/10 overall rating and 1,777 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 80% |
 Neutral | 9% | 9% |
 Negative | 9% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 79% |
Neutral | 14% | 13% |
Negative | 9% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,106
NingunGodoy
Site Experience FeedbackAug 6, 2026
Super buena
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dr. Jet
Site Experience FeedbackAug 6, 2026
I'm glad to see the Miss Illinois on the market and the Sonic Wake V3 is a serious upgrade from the V2. I especially like the crisp angles in the hull. Very nice.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Crash
Site Experience FeedbackAug 6, 2026
Great site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Topher
Site Experience FeedbackAug 6, 2026
Not bad at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JrB24Lib
Site Experience FeedbackAug 6, 2026
Great products! You all are by far the best! Would appreciate more of a return locality customer discount. That is my only complaint. Not a complaint either. Would just be nice to get a few percent off after so many purchase's of different types. Not because of wreaks. Just supporting the product. We need more Bombers too! B17 B24s!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ChillBill
Site Experience FeedbackAug 6, 2026
Search the site for part by part number. They were all in stock. Finding the parts, adding them to the cart, creating acct. and check out was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bach
Site Experience FeedbackAug 6, 2026
always loving buying new rc's from horizon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Squirrel
Site Experience FeedbackAug 6, 2026
I just love driving my cars. I’ve got two Arrmas. I design and have patented a pack ramp system and it’s a great hobby for a contractor/engineer. Thks for keeping me busy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RC Flyer
Site Experience FeedbackAug 6, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
disdsatisfied
Post-Delivery FeedbackAug 6, 2026
cannot contact real person still have not recieved my return email email. found out you give much better service to customers who spend more money anotherwords if you nant afford a lot of things you are not a valued customer i feel this is a terrible way to treat a customer period
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: 2
FlownTheCoop
Site Experience FeedbackAug 6, 2026
Easy ordering and a 10% off e-coupon for a first time customer. Overall, it was a nice purchase experience. Their online Q&A was helpful as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolfie
Site Experience FeedbackAug 6, 2026
Fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LongGone
Site Experience FeedbackAug 6, 2026
Overall, the website is okay, but I found the search feature frustrating to use and the general site organization confusing to navigate. Improving the search filters and logical category layout would make finding specific products much easier.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DK
Site Experience FeedbackAug 6, 2026
Good site. Bit disappointed that I couldn’t use PayPal for back ordered items. I don’t have a lot of knowledge in RC, but the site was clear and the site was well organized and helped me feel capable of making informed decisions.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Ifmyrc
Post-Delivery FeedbackAug 6, 2026
Quick delivery, they are raffle items for our NMAD event.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Website is great but with the release of the new Losi 5ive-TG Gas, trying to pay for it has been buggy, slow or doesn't work at all. Took me an hour to get the payment function wot work but it finally went through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TiScHmAnIII
Site Experience FeedbackAug 6, 2026
My interaction is good. I've been waiting to purchase the 5tee 3.0 for a couple of months each time it's out of stock I went ahead and ordered it and will wait for it to be in stock and ship.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackAug 6, 2026
I could not determine what is the correct battery to order, as such, I will go to my local hobby store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leek
Site Experience FeedbackAug 6, 2026
More sales if possible ! I’m really loving the hobby I’ll spend money if the Brice is right!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 6, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No thank you
Site Experience FeedbackAug 6, 2026
Kept trying discount codes but nothing worked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joe
Site Experience FeedbackAug 6, 2026
I would to talk on the telephone to a person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RickA
Site Experience FeedbackAug 6, 2026
My Plane, Extra 330 wasn't listed in the list for replacement parts. I had to go surfing for the parts. Also, more often than not, the specifications for replacement parts are non existent ie. measurments, tech data... Very frustrating for a builder who will search for items for one off builds or gas to electric conversions.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 6, 2026
Poor installation instructions Poor support (no phone communication) Sad state of our world
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
- On Time Delivery: 7
- Customer Support: 4
Btrooper123
Post-Delivery FeedbackAug 6, 2026
I put in a order to horizon hobby and they have everything I needed for my RC,I like them it's a good site to order from,
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 8
Kenny
Post-Delivery FeedbackAug 6, 2026
I am repairing and upgrading 2 different aircraft. Horizon Hobby has been able to get me parts very quickly as I need them. I am fairly new to this hobby, and will be looking forward to seeing new releases as I grow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Capn Steve
Post-Delivery FeedbackAug 6, 2026
Ordering from Horizon was super easy, however the product (trailer) has an attachment point that requires a screw to affix it to my crawler. Very time consuming each time I want to use the trailer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Viper6582
Site Experience FeedbackAug 6, 2026
Shipping charges were added to my Order after applying their "supposed" coupon. Had I ordered directly from eBay there would have been FREE shipping. The Representative disconnected me after I asked to speak to a Manager, VERY RUDE!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Gil
Post-Delivery FeedbackAug 6, 2026
When I placed this order my card was declined for insufficient funds. I have the the funds and they were there. I tried to contact by chat but and called several times customer service line is automated and makes it impossible to reach a live person I just wanted to have my card run again but there was no help. I do really want this purchase and have the product sent to me
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
- On Time Delivery: N/A
- Customer Support: 1
Bill
Site Experience FeedbackAug 6, 2026
It was all streamline and smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gulfstream
Site Experience FeedbackAug 5, 2026
My shopping experience was outstanding and easy to move through the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoban
Site Experience FeedbackAug 5, 2026
Purchase of cars and parts
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Easy to find the parts utilizing the parts diagram of RC.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gary
Site Experience FeedbackAug 5, 2026
everything went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mattie ice
Site Experience FeedbackAug 5, 2026
I was going to us amain hobby but there shipping was outrageous. They wanted to charge 17.50 for shipping the same order. I will be using horizon from now on because of the lower shipping cost.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 5, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackAug 5, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rawvoodoo
Site Experience FeedbackAug 5, 2026
Getting an extra battery for my typhon grom was super easy.... barely an inconvenience. The full throttle bonus also made it very inexpensive. great work Horizon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BruceH
Site Experience FeedbackAug 5, 2026
Have difficulties with entering apartment number, ‘verified’ address does not recognize Apt 10 or higher, site seems to get stuck in a loop trying to enter the complete address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GRW3
Site Experience FeedbackAug 5, 2026
I buy all my Spektrum things from Horizon for one simple reason, you keep a record of it, invaluable when/if I need warranty work.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 5, 2026
I couldn't get my payment to go through tried 4 times and with different cards had to sign out and use the guest options even then it wouldnt work then I tried PayPal and had to redue the entire thing 3 times. It would get all the way to confirming purchase say it worked then go back to the cart like I hadn't done any of the purchase process. So I lose out on all those points and had to change three of my items because the battery sale kept selling out of the ones I needed
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Tires are hard to find
Site Experience FeedbackAug 5, 2026
I have a Losi dirt late model and was trying to get tires.Typed in Losi dirt late model tires and the site said nothing matched description.Went to Google typed in the same search and it lead me to the tires on the Horizon page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ALS S
Site Experience FeedbackAug 5, 2026
Love the website. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chuck
Site Experience FeedbackAug 5, 2026
real nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJBob
Site Experience FeedbackAug 5, 2026
Easy to Navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Post-Delivery FeedbackAug 5, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Backroadstudio74
Post-Delivery FeedbackAug 5, 2026
Learned the hard way to use the Horizon website instead of Amazon. Much better experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Just have not heard back about how my order is coming along it must be on back order wish they would tell you before purchasing it that it’s on back order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Rawvoodoo
Post-Delivery FeedbackAug 5, 2026
I got a typhon grom. The brushless one without a battery and a 3s battery bundle. Ordering was simple, shipping was fast and the car is amazing. I will be ordering some hop- ups sometime soon.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A