Horizon Hobby Customer Reviews
Horizon Hobby holds a 9.1/10 overall rating and 1,927 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 87% |
 Neutral | 9% | 8% |
 Negative | 8% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 13% | 14% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 9,685
G-Man
Site Experience FeedbackOct 30, 2026
Checking out with Klarna was extremely confusing. I almost said forget it.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 30, 2026
Discounts for Vets
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
G-Man
Site Experience FeedbackOct 30, 2026
I hate when items are on back order. Other than that it was a nice experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jbyrd
Site Experience FeedbackOct 30, 2026
great
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Dustin
Site Experience FeedbackOct 30, 2026
First time ordering but I'll probably order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 30, 2026
Excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
ClayRay
Site Experience FeedbackOct 30, 2026
I Googled remote controlled 4X4 toys, came across your site and that's that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krash
Site Experience FeedbackOct 30, 2026
Your AI hardly ever helps with my questions. Miss the old days when Horizon was known for helping all of us in the RC Airplane Hobby.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Helping others
Site Experience FeedbackOct 30, 2026
Thumbs up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BOBCATJOHN
Site Experience FeedbackOct 30, 2026
Everything was smooth will buy again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ckelly
Site Experience FeedbackOct 30, 2026
it was good I like the under $100 section
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smokeader
Site Experience FeedbackOct 30, 2026
Well done
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bert
Site Experience FeedbackOct 30, 2026
Always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PeePs
Site Experience FeedbackOct 30, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackOct 30, 2026
I do not know why the Aeroscout isn’t available anymore, and it showed one without radio. That is what I want as I have a radio
- Overall Rating: N/A
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Mike
Post-Delivery FeedbackOct 30, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sam
Site Experience FeedbackOct 30, 2026
Love it all together
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lew
Site Experience FeedbackOct 30, 2026
A general search is not easy. If you are searching parts for a specific model, that works well as long as the model is currently available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff Chaffee
Post-Delivery FeedbackOct 30, 2026
It was my first RC car and the experience was GREAT, look at my wish list. I will be back Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 30, 2026
part are exactly what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
Shaggy
Site Experience FeedbackOct 30, 2026
Simple and straightforward
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Neolithic1
Post-Delivery FeedbackOct 30, 2026
It was just a bottle of thin foam safe CA. I've already used it to make the intended repairs to an airplane that I had damaged.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
Chuckles
Site Experience FeedbackOct 30, 2026
My only issue is that without the part number your search engine draws blanks, so I often have to go to amazon - and using the same wording e.g. " Apprentice 1.5m STS prop adapter" I can find the part, for more, but free shipping. Then to buy from you (total cost more, plus shipping) I can plug in the part number "EFL2735" and there it is. It truly makes supporting HH harder, and more expensive. As a new flyer I firmly believe "small" box stores need support just like brick and mortar's, but ya'll make it hard.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hooligan 808
Site Experience FeedbackOct 30, 2026
It was alright
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Husky
Site Experience FeedbackOct 30, 2026
everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heliboy1
Site Experience FeedbackOct 29, 2026
The HH website is always very easy to navigate and has the required information I need for most items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackOct 29, 2026
Wish you would carry other company's products
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Cl.designs
Site Experience FeedbackOct 29, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
LawnDarts
Site Experience FeedbackOct 29, 2026
Alway easy with Horizon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 29, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Y.O.D.A.
Site Experience FeedbackOct 29, 2026
I wish your website was a bit easier to navigate. I had trouble getting where I wanted it to be consistently and your website sometimes traps people where they have to close the window in order to get back to the main page that is really annoying, but the website is doing good, and if you come in through the same browser and allow the cookies, it will at least keep your shopping cart together and I commend you guys on the work that you did with the exploded view shopping capability that’s a real feather in your hat thanks for giving me the space and time. Good luck and I love your vehicles. I just wish the parts were easier to obtain on location and at local RC shops. I get that I now have to go direct in order to get the things I want when I want them, I waited around at my local shops and they never were able to get the parts in hopefully this exploded view that you guys have started will be the answer for me to be able to easily shot for the pieces that I need
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 9
Fukawi99
Site Experience FeedbackOct 29, 2026
Website should have an "Aircraft Model" selector to find parts for a specific aircraft. Benchmark J&P Cycles website for man excellent parts finding experience.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
HAVOC
Site Experience FeedbackOct 29, 2026
Just came back to re-place my order bc I realized you guys sent me an email saying my card declined, hope it gets here soon!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackOct 29, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 29, 2026
no comment
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jeff
Site Experience FeedbackOct 29, 2026
Love Horizon !! Keep it going New Products !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackOct 29, 2026
I had no problems using the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 29, 2026
Very well satisfied. I am into Model railroading, N scale. You are very limited on model railroading supplies. I am very pleased with my purchase though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
OldSalty
Site Experience FeedbackOct 29, 2026
Been dealing with Horizon Hobby for years and have NEVER had a bad experience and will continue to do so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrpops
Site Experience FeedbackOct 29, 2026
great stuff
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Captain Cooper
Post-Delivery FeedbackOct 29, 2026
Great company. Only upsetting issue is I keep getting a 20% off code by using (NEW20) but it never works. Ive ordered many thousands of dollars of parts, cars and boats but not once have I recieved 20% off anything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TheBlkfoxx
Site Experience FeedbackOct 29, 2026
Great experience overall, I really like the store, the only bad thing for me is that batteries are not sent to Puerto Rico. :(
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 29, 2026
I really recommend y'all keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Ray
Site Experience FeedbackOct 29, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pilot
Site Experience FeedbackOct 29, 2026
awesome experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
What?
Site Experience FeedbackOct 29, 2026
I’m just hoping that I don’t get double charged for my order
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Sal
Site Experience FeedbackOct 28, 2026
Easy to use website. Quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geezburger
Site Experience FeedbackOct 28, 2026
it would be nice to make it easier to find all parts for a specific vehicle
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8