Horizon Hobby Reviews - 1,683 Post-Delivery Reviews - 8.9/10
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 82% |
 Neutral | 9% | 9% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,727
superdog57
Site Experience FeedbackJun 21, 2026
its truly to expensive especially for beginners and bring your discontinued parts back for ar least possible to get. other then that 10/10
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Chaz
Site Experience FeedbackJun 21, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert S
Site Experience FeedbackJun 21, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jdubs
Site Experience FeedbackJun 21, 2026
Love buying from you guys great prices and fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackJun 21, 2026
I needed a part, searched for it and it came up immidately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jt
Site Experience FeedbackJun 21, 2026
All good, no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackJun 21, 2026
Bought giftcard
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Red
Site Experience FeedbackJun 21, 2026
Searching for items isn’t pleasant. Seems must have a part number.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Dawson
Site Experience FeedbackJun 21, 2026
Decent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJun 21, 2026
I tried numerous times to reset my password when my former password did not work.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
716_Automotive
Site Experience FeedbackJun 21, 2026
Enjoyed purchasing from Horizon Hobby. I’m a repeat customer and I always find myself coming back for more. The quality of their models is incredible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New car
Site Experience FeedbackJun 21, 2026
So far it’s been good but we will how things go in the near future
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BOB
Site Experience FeedbackJun 21, 2026
Everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich kid
Site Experience FeedbackJun 21, 2026
Very easy to navigate and get through ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hillbilly
Site Experience FeedbackJun 21, 2026
Your biggest problem is with your horizon website is that you cannot get a hold of customer service unless you go through a long drawn out purpose with tend to piss people with short tips off so get it squared away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tanzar
Site Experience FeedbackJun 21, 2026
Awesome getting stuff on discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheOdd1
Site Experience FeedbackJun 21, 2026
Easy to order
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Leo
Post-Delivery FeedbackJun 21, 2026
Ask a question about the training transmitter and never received a response. Eventually figured out what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
Multi
Site Experience FeedbackJun 21, 2026
Decent prices, knowledge, and service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Al
Site Experience FeedbackJun 21, 2026
I purchased a 500gift certificate and we will have a Great time spending it .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Bitapaul
Site Experience FeedbackJun 21, 2026
Easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TheOdd1
Site Experience FeedbackJun 21, 2026
Used for bogo father's day gift me!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
GottaRide27
Post-Delivery FeedbackJun 21, 2026
Smooth Transaction! There have been Too many time that items have been out of stock or even discontinued i.e. Valiant 30cc Hanger 9 ARF.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Nate
Site Experience FeedbackJun 21, 2026
Everything was easy and fast, and easy selection on parts and great selection of planes will get another.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Roger
Site Experience FeedbackJun 21, 2026
It was easy to find and order what I was looking for, but unhappy that what I ordered is on back order for two months.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Casey
Site Experience FeedbackJun 21, 2026
Quick and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
j238k
Post-Delivery FeedbackJun 21, 2026
The Ai potion of your site will tell you that an item is in stock and ready to ship when in fact it is not.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Antiochdave
Site Experience FeedbackJun 21, 2026
Ordering was fast and simple -
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LJR
Site Experience FeedbackJun 21, 2026
All good just waiting on the parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maned flyer
Post-Delivery FeedbackJun 21, 2026
Great order/delivery experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
matt
Post-Delivery FeedbackJun 21, 2026
great fun awaits for all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JT
Site Experience FeedbackJun 21, 2026
Great transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Antiochdave
Site Experience FeedbackJun 21, 2026
Easy, straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Site Experience FeedbackJun 21, 2026
NA
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Skibidi
Post-Delivery FeedbackJun 21, 2026
9167490236
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
Doug
Post-Delivery FeedbackJun 21, 2026
The technical support is way beyond what I expected from a hobby store, above and beyond!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I am really satisfied with all my purchases and I am very happy that you have items in stock
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Dave
Site Experience FeedbackJun 21, 2026
Good website/ marketing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert
Site Experience FeedbackJun 21, 2026
The fact that an airplane and battery involved separat shipping and shipping charges was totally unclear and nearly caused me to abandon the order. Please look at your website and correct this.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
coqui1169
Site Experience FeedbackJun 21, 2026
nice site !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJun 20, 2026
I likes the website
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Noelege
Site Experience FeedbackJun 20, 2026
I have been waiting to get this F100 body for months now, very happy it is finally back in stock... I was also trying to find green 4mm flange nuts for my Ultimate Slash 4x4 wheels, but couldn't find them, when u type in what u are looking for, it only pulls up limited items... Overall, a good shopping experience...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ricky Baldwin
Site Experience FeedbackJun 20, 2026
Great experience it showed there was a Bogo on gift cards if you bought a $50 gift card you got a $10 gift card for free. It was easy and got the gift card right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saphira
Post-Delivery FeedbackJun 20, 2026
The order was a random chance that I would of needed parts but I am very happy Horizon was able to come through for me I was not even sure I would of found the parts I needed and am very happy the parts existed. I have already recommended friends to Horizon for parts so They now also know the most random parts can actually be found. Thank you Horizon I will order again when the time is needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ChezDaJez
Site Experience FeedbackJun 20, 2026
It was fine, Just needed a motor for my 1.5 Timber
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 20, 2026
It was Goid
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Tom
Site Experience FeedbackJun 20, 2026
It was a good and easy site to purchase from.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Lue
Site Experience FeedbackJun 20, 2026
It was easy to navigate. I was able to find what I was looking for. The only thing I was not able to do is using by points for a discount don’t know what happened to that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rob S.
Site Experience FeedbackJun 20, 2026
One annoyance was when I searched for "tweezer" and selected an item, going back returned to the previously listed menu items, instead of the search results. I had to keep using the search each time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10