Horizon Hobby Reviews - 1,664 Post-Delivery Reviews - 8.8/10
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 10% | 11% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 15% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,675
Rockybob12
Post-Delivery FeedbackJun 17, 2026
I found what I needed and it was sent quickly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Matt's Hobbies
Site Experience FeedbackJun 17, 2026
Many items were out of stock. Hopefully, Horizon can improve the stock levels next time I order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snuffy Smit
Post-Delivery FeedbackJun 17, 2026
I would like to have the fuselage for the Extra 300 I ordered.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
Been wanting to order this for a while. Received an email about the gift card sale which was the deciding factor. It was a nice surprise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackJun 17, 2026
Great price on this P-51 Mustang
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
aj
Site Experience FeedbackJun 17, 2026
Everything was easy to find and use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 17, 2026
A+ overall experience always with Horizon Hobbies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drdoom
Site Experience FeedbackJun 17, 2026
Couldn’t change info ( expiration date) on credit card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mini kraton
Post-Delivery FeedbackJun 17, 2026
Awesome product. Had an outdrive cup break and they sent me a new diff immediately.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jon
Site Experience FeedbackJun 17, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy mama
Site Experience FeedbackJun 17, 2026
Overall, it was a great experience. My son purchased a Visa gift card to buy his own car, but was unable to use it on the site. I had no issues, however, using my bank card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 17, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
BAD HAD BROUGHT THIS WHEN IT WAS ON BACK ORDER
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 17, 2026
Get rid of Computer Customer service!!! People would much rather talk to someone!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Al Bundy
Site Experience FeedbackJun 17, 2026
They always have what you need and get it to you quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 17, 2026
Nothing to add
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mnaz
Site Experience FeedbackJun 17, 2026
experience was too good. I know my wallet isnt happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Nice...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Chris_B
Site Experience FeedbackJun 17, 2026
Just foam models. Disposable, cheap and short lived interest for non-modelers.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 17, 2026
It took multiple attempts yesterday plus a 30 minute call to your service dept (without success) to update my credit card info. It took 2 try's this morning. every time yiur system said attempt failed try latter
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skip
Post-Delivery FeedbackJun 17, 2026
Good products and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jamcar
Post-Delivery FeedbackJun 17, 2026
Items ordered in April. Horizontal said item would be shipped in may didn’t happen. Threes week in to June I get the items. In may I order another couple items 1 was delivered on time the other 2 said it would be august before I get them. Also have an order in at my local hobby shop and 3 weeks later they don’t have the items yet. How do you expect me to give a good review when I can’t get parts for the cars I have. I have a nascar late model spoiler on order & some front end parts for my 22 sprint car. Again how can I enjoy your product when I can’t use it. You know the week spots on the nascars so why don’t you stock more parts.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 4
Wolfpackin
Post-Delivery FeedbackJun 17, 2026
I’ve been ordering RC models, parts and supplies from Horizon hobby for two decades. If I remember correctly many years ago order processing and shipping was slow. Well… Things have improved greatly! My last two orders arrived 3–4 days after placing them. Stock and availability with Horizon Hobby is usually great. Keep up the good work!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dirt 2 Air
Site Experience FeedbackJun 17, 2026
As usual HH is there again. Don't get a chance to do much in rc because of health issues but always keeps me motivated! HH's products are superior! this pricing was perfect for I can't get to the bigger field much because of my health and this plane is perfect size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Post-Delivery FeedbackJun 17, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Speedwagon
Site Experience FeedbackJun 17, 2026
Easy to use. good price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ChillTNJ
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ahc2370
Post-Delivery FeedbackJun 17, 2026
The best Hobby store in USA.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ty
Site Experience FeedbackJun 16, 2026
It 's ok. Your search engine could use a little more leniency when searching. Spelling, description, vehicle etc....
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 16, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fly boy
Site Experience FeedbackJun 16, 2026
No problem finding what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fire Trousers
Post-Delivery FeedbackJun 16, 2026
I purchased an e-gift card on 6/7/26 and my card number was emailed to me later that day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Janky
Site Experience FeedbackJun 16, 2026
Website was very easy to navigate. Found exactly what i was looking for with a great description and breakdown of what i would be getting. Would highly recommend this place to anyone looking to get into the RC hobby.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 16, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ozzie
Site Experience FeedbackJun 16, 2026
Quick and easy. Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baloo
Site Experience FeedbackJun 16, 2026
I love the variety of planes I can pick out. The scale military planes are really great 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Delta3
Site Experience FeedbackJun 16, 2026
Out of stock is getting old. Checking out with Paypal is a hassle here took a number of try's to get the nod to checkout using this option.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
CLV
Site Experience FeedbackJun 16, 2026
Difficult to find check out icon.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
BrothrBob
Post-Delivery FeedbackJun 16, 2026
Horizon is the BEST~!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mark C
Site Experience FeedbackJun 16, 2026
Great service
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 16, 2026
Great store great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lewis in Denver, CO
Site Experience FeedbackJun 16, 2026
I crashed my AeroScout today, shattered the fuselage. Needed to replace that and nose gear and Prop. Prices seem to be the same wherever I look (AMain, Amazon). You had the nose wheel, other didn't so bought here.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Milo
Post-Delivery FeedbackJun 16, 2026
You guys are the best , only thing I can say is the scale plastic models are just a few but anyway I like the prices you have in my Tamiya paint 😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RC Mike
Site Experience FeedbackJun 16, 2026
I had an issue with the valiant V2 with the wing Support. I’ll talk to customer support sent acquired information and II had an issue with the valiant V2 with the wing Support. I’ll talk to customer support sent the acquired information and I received a new wing and Support in two days. Very happy thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonny5
Post-Delivery FeedbackJun 16, 2026
Everything went smooth. Although my order wasn't confirmed until the following business day. I paid for 3-5 shipping and it took a week. That said, there was no duty do on arrival and international shipping was affordable. I will order again and recommend this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 8
Frozenoak
Site Experience FeedbackJun 16, 2026
I got what I came for, and maybe a little bit more. I didn't know I wanted to get adapter cables for the battery charger, but it worked out that I could. Thank you. Also, I don't know how strong the RC boat market is but I would love to find an RC scale boat to match my new 1/24 scale Dodge Power Wagon, with a trailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10