Horizon Hobby Customer Reviews
Horizon Hobby holds a 8.9/10 overall rating based on 1,704 verified post-delivery reviews on Bizrate.
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 9% | 9% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 15% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,818
dsan1
Site Experience FeedbackJun 29, 2026
A little confusing
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Spiral
Site Experience FeedbackJun 29, 2026
I had two small issues when ordering. First, there were 3 items in my shopping cart that I did not put there. I had to remove them. Second, I got a message indicating a problem with my payment information when I submitted the order. I check and found no errors and so I submitted the order again without making any changes. The second time, I did not get the error message and my payment information was accepted.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 29, 2026
Other than my cart being emptied when I logged in the website worked well.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Horsefeetky
Post-Delivery FeedbackJun 29, 2026
Love using points and the on sale items are great bargains
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LT
Site Experience FeedbackJun 29, 2026
The website kept giving me an error message. However, the message did not lead me to put in the security code for the credit card. Kinds of hard to figure out why the system is not moving forward with the purchase. PITA
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
I thought the shipping fee was high for such a tiny, small part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chasvo
Post-Delivery FeedbackJun 29, 2026
Extremely difficult to find the correct location to find parts in the quagmire of information.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 7
- Customer Support: 1
Ed
Site Experience FeedbackJun 29, 2026
Disgusted with Horizon Hobby phone, email or chat support. No one answers or replies or responds to questions, even on their reply forms. They just do not care.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
KirkM
Site Experience FeedbackJun 29, 2026
Great experience with fast shipping and great tracking
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fokker8
Site Experience FeedbackJun 29, 2026
Sorry I could not find any discounts
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
GLD
Site Experience FeedbackJun 29, 2026
I received from amazon a Megalodon Losi Mini LMT. The charger when plugged flashes Red/Green, when I plug the battery it continues flashing Red/Green with no end and never charges. So I ordered another charger and battery from you, I don't want to return to Amazon, I got rid of the box. If you guys can give me some credit via coupons or discount would be greatly appreciated
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
great, surprised you were out of the prop I wanted too......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Post-Delivery FeedbackJun 29, 2026
Love HH 💥🤗💥
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
difficulties adding a payment method
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 29, 2026
Great experience! Got my items on time .easy to order. And the items are good quality I Will For sure buy from Horizon again!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Pitoland
Post-Delivery FeedbackJun 29, 2026
In love with my mini kraton
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Voyager XII
Post-Delivery FeedbackJun 29, 2026
My F4F wildcat is 7-8 yrs old, Horizon not only still carried the cowl for it they had it in stock. 3-4 days I was back flying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ryanc
Site Experience FeedbackJun 29, 2026
Wish it were easier to find vehicle specific parts. Other than that everything is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Needed replacement parts. They were easy to locate and reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janky
Post-Delivery FeedbackJun 29, 2026
Great pricing and fast delivery. Would highly recommend for anyone wanting something rc related.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fixited
Site Experience FeedbackJun 29, 2026
There are some car bodies that I was not able to find I was looking for the proline VW Bug for my Arma type and 223s Grom
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tazman
Post-Delivery FeedbackJun 29, 2026
Thankyou Horizonhobby.com, You made it quick, easy, and most all affordable to get the things I need to continue my hobby. Taz
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
Not Happy
Post-Delivery FeedbackJun 29, 2026
Could not get ahold of a live person. I called at 10 next morning and 5 minutes later. Could not get ahold of a live person. Not very happy.
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 1
Randy
Post-Delivery FeedbackJun 29, 2026
I bought an ultra slow stick. Apparently, there's a problem with shadowing of the receiver by the metal bar. So then I put on AAR631 which has an external antenna. And I went to calibrate the throttle, but apparently there's a known error where if you start with throttle up, it messes up the E. SE so now my ESC is messed up too. This has been AA rough journey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
H Lee
Post-Delivery FeedbackJun 29, 2026
FedEx for a carrier in my area is terrible. For one thing, most packages aren’t delivered by an actual FedEx employee, they’re delivered by an independent contractor that’s hired by FedEx. And those employees are the worst of the worst.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
- On Time Delivery: 2
- Customer Support: N/A
Palmer650
Site Experience FeedbackJun 29, 2026
Got it on sale which was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viper
Post-Delivery FeedbackJun 29, 2026
Very fast delivery. Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Eric
Site Experience FeedbackJun 29, 2026
Very easy to order nice website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Joe B.
Site Experience FeedbackJun 29, 2026
Fabulous as always. Each time I have ordered anything from you guys It arrives in the time promised or ahead of schedule and in perfect condition and working as advertised. Will continue to be a lifetime customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sid
Site Experience FeedbackJun 29, 2026
In the beginning I had a had time placing my orders very difficult to sing up I guess I’m good now but before now I would of had made a lot more orders
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
kennyb
Site Experience FeedbackJun 28, 2026
had what I needed. great website interface. just wish they had more items in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RBNTN
Site Experience FeedbackJun 28, 2026
I had a great experience with my purchase. Quick and easy and secure.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Supasteve91
Site Experience FeedbackJun 28, 2026
Found the best deal on a battery and charger bundle here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LJ
Site Experience FeedbackJun 28, 2026
Checkout was frustrating, I just wanted to delete the old card and add a new one, 45 minutes later ..... does it really need to be this confusing 😕. For one thing, it just kept saying review order without telling me what it wanted. WTF, you couldn't just say my CC was expired???????? I have to figure it out by trial and error??
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Chaddyboy89
Site Experience FeedbackJun 28, 2026
Was perfect. I usually buy my new trucks from horizon and have never had a problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
You have to be kidding! Why do you bother with a survey? I’ve been trying to contact you since an hour after I made my original order to simply change the address since I have two addresses on file with you and I made the mistake of not recognizing that you were sending the order to my winter address instead of the summer address that I was leaving for. All I got was no one would be in the office for Saturday Sunday so I called early on Monday and got the runaround with chat another non-human beings So finally, you agreed that I can return the order at my expense. There was a large plane and by the time I paid for that, I might just leave it in Florida. It’s not good to have surveys like this when obviously you’re not listening to people I try to get somebody to call me but I’ve done business with you for many years. I probably have had 30 radiant airplanes 5 or 10 transmitters and many other planes. I try not to order directly from you because I support a local hobby shop but this is clearly a reason not to deal with you anymore. Try to get a human being around so someone can cancel an order and then re-ship it to a different address or simply accept the fact that we want to change an address Really sad I doubt if anybody reads these things over there anyway I’m retired from a business that had 2000 employees and they drove me crazy that people sometimes work for you that shouldn’t be doing it
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Online Shopper
Site Experience FeedbackJun 28, 2026
Your survey questions are rediculous.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shef
Site Experience FeedbackJun 28, 2026
Web site kinda clumesy...
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Matt's Planes
Post-Delivery FeedbackJun 28, 2026
Getting back into the hobby after taking 20 years off. Thanks for the support and great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Great experience as always
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Haro
Site Experience FeedbackJun 28, 2026
Website seemed slow......
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Manfred
Site Experience FeedbackJun 28, 2026
Order site seems glitchy. Wanted me to fill out already complete form again
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Easy to fly RC planes for my kids
Site Experience FeedbackJun 28, 2026
Love the fast shipping available with a brand I trust.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Autocopilot
Site Experience FeedbackJun 28, 2026
I love Eflite and Horizon Hobby. I was a little nit picky when I got my 2.0m Draco but after flying it and seeing it at sunset, l was in love. I just sold my 1.2m P-47 razorback. I decided I like the bigger planes. Im not quite there as far as balsa planes but I plan on getting the 116" X cub this winter and stuff it with the best servos and most powerful 12s Motor available from Horizon. Just bought the 2.0 Conscendo ( i try to buy everything I can on Prime cause I can get the insurance on it. I wish yall had that, then id buy all my planes direct from you. But it only says in the fine print that the glider doesn't come with the lights. So its ANOTHER $100 on this hobby. Oh well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Order parts said in stock then not shipping for 3 months
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 2
- Customer Support: 2
Online Shopper
Post-Delivery FeedbackJun 28, 2026
New buyer. First time experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TheSheepGoBAAAHHH
Site Experience FeedbackJun 28, 2026
Was super easy to use and purchase items. The only issue I had was the e gift card box was thinking I was using it when I wasn't
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GRR
Site Experience FeedbackJun 28, 2026
Overall the website is good. However, online Horizon coupons are not accepted at checkout. I buy most Horizon products from a local dealer. This dealer cannot get any Horizon product in a timely manner if at all - usually waiting 6 months or more. This is unacceptable and makes me wonder if Horizon is the place to buy product. Dealers HAVE to be Horizons priority since most product is sold there.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 28, 2026
Great! You had the color of film I needed!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daddy d
Site Experience FeedbackJun 28, 2026
It was good. Everything was easy to look through and read and there's a lot of things that I would like to have and save for to get in the future. I generally do rock crawling vehicles and drift cars. I usually drive with one hand because can't use my right hand because of a stroke. But I'm trying to save up to get the steering attachment so I can do it with one hand. I'm just trying to find the one that I will like soe. Any info on that would be great. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10