Horizon Hobby Reviews - 1,686 Post-Delivery Reviews - 8.9/10
Horizon Hobby Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
1 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 81% |
 Neutral | 10% | 10% |
 Negative | 11% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 15% | 14% |
Negative | 8% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Horizon Hobby
Showing 1 - 50 of 8,783
Online Shopper
Site Experience FeedbackJun 26, 2026
Seems like it's going to be a great plane. Can't wait to get it!.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I used AI on amazon to get me the proper part number for these specific wings. So since they didnt have the exact wings, i came here to your website, and thankfully you have the exact ones i need in stock.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MrChris
Site Experience FeedbackJun 26, 2026
Zzzzzzz
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
RC MIKE
Site Experience FeedbackJun 26, 2026
Great experience on the website, easy to find standard and upgraded replacement parts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ross
Site Experience FeedbackJun 26, 2026
First time using this website, we’ll have to see where it goes from here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott M
Site Experience FeedbackJun 26, 2026
Checkout was glitchy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 26, 2026
Website is very user friendly and I love being able to drop items in my Wish list that I find that I might want to order at a later date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Post-Delivery FeedbackJun 26, 2026
didn't realize three of items on the order would not ship until September. The prices charged were not the same as when I ordered online. Some were higher, some were lower. Prices charged should be shown when ordering!
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- On Time Delivery: 7
- Customer Support: 2
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 26, 2026
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old Dog
Site Experience FeedbackJun 26, 2026
Your website isn't as user friendly as many others. Going back to the previous page was basically just starting over.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 26, 2026
had some difficulty finalizing purchase. Chat was not helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Matman
Post-Delivery FeedbackJun 26, 2026
Buy from Horizon Hobby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JD
Site Experience FeedbackJun 26, 2026
All things good. Easy process. .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KL
Site Experience FeedbackJun 26, 2026
I have been waiting for a resolution regarding a replacement motor for my Arrma Gorgon, which I purchased in June 2025. The entire process has been a waiting game and one of the most unprofessional customer service experiences I have ever encountered. Ironically, on June 15, one full year after my purchase, I was offered a coupon as a resolution to the issue. After waiting that long for support, I do not consider that an acceptable solution. Based on the reviews I've since read on Amazon, it appears I am not the only customer who has had this experience. Lesson learned: read the reviews before purchasing from Horizon.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
KonaPT
Post-Delivery FeedbackJun 26, 2026
NO PHONE CONTACT. NO CHAT INTELLIGENCE. CHAT DROPPED A TRANSFER. TOTALLY DISAPPOINTED AND DISSATISFIED WITH YOUR AVAILABILITY TO RESOLVE A CREDIT CARD ISSUE. FINNNNALY RECEIVED A CALLBACK.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Geo
Site Experience FeedbackJun 26, 2026
Website is straight forward. All the details and info you need to make an excellent shopping experience. Easy to navigate and find the products you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale
Site Experience FeedbackJun 26, 2026
Working with the webb site was not easy. I had to re-do my order twice to get it right. The virtual assistant is very cumbersome. The chat was OK, but very slow and it took awhile to get to the receiver I wanted. It could have been handled in a one minute phone conversation.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Jesse
Site Experience FeedbackJun 26, 2026
Everything was fine the parts i needed were in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MissTaintBehavin
Post-Delivery FeedbackJun 26, 2026
Was looking for a new spur gear and found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
No contact back about my cancel of order item, parts not available long wait times. Don't care about customer satisfaction.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
JakobR05
Site Experience FeedbackJun 26, 2026
I like the sales y’all have and the prices are good but the variety of stuff was lack luster. The purchasing was simple and fast which I like. Overall happy with what you have, just sad you don’t have more.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Booger
Site Experience FeedbackJun 26, 2026
The rewards program is a big help with the cost savings. Just getting back into the sport of RC airplane flying. I have been away for 20 years, and the new technology is amazing. Horizon has all I needed to start over.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lew
Site Experience FeedbackJun 26, 2026
Good prices, very good product info. Search engine difficult. The old one far superior.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
flightmasta
Site Experience FeedbackJun 26, 2026
well I bought a e gift card for $250 and thought I would get a free $50 but I didn't.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pat R.
Post-Delivery FeedbackJun 26, 2026
Horizon Hobby was great, the whole experience from placing my order (first brushless electric) to receiveing my order. I will definitely be ordering from Horizon from now on for my hobby R/C needs and wants!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Excellent website, great selection of products. Quick and accurate delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drone_Rebelz
Site Experience FeedbackJun 25, 2026
great experience shopping and great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Edison
Site Experience FeedbackJun 25, 2026
Página muy interesante.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackJun 25, 2026
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Booberry
Site Experience FeedbackJun 25, 2026
G
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jayell
Site Experience FeedbackJun 25, 2026
They are a big and powerful company. Most of their success is because of the Spektrum products. Otherwise their customer service is the worst amongst its peers. Call Amain hobbies and find out what customer service is like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Locoman
Site Experience FeedbackJun 25, 2026
I've always had a good experience with past orders. Looking forward to this order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
capt
Site Experience FeedbackJun 25, 2026
preveous order was missing a part.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Christian
Site Experience FeedbackJun 25, 2026
I wish it was a little easier to fine just proline products
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
KP
Site Experience FeedbackJun 25, 2026
I was looking for batteries for an R/C helicopter. Horizon Hobby carried the battery that was needed. The order process was easy and I am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Get parts!!!!!
Site Experience FeedbackJun 25, 2026
Ordering is simple. Finding something in stock is next to impossible. This is why I don't buy more Horizon Hobby planes. I can never get parts
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Chewy
Site Experience FeedbackJun 25, 2026
The search function for parts was very user-friendly and easy to use. Finding things is easy navigating is easy. Pictures are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaos RC502
Site Experience FeedbackJun 25, 2026
Website is easy to use to find specific parts and items that I might be searching for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deano
Site Experience FeedbackJun 25, 2026
Had trouble getting payment page to load, had to try several times before it finally loaded. Kept sending me message to check delivery address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TOTROD
Site Experience FeedbackJun 25, 2026
Reall excited to see the OV10 in this size.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JohnF
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
TheOdd1
Site Experience FeedbackJun 25, 2026
Very easy looking forward to my NEO
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Best rc website
Post-Delivery FeedbackJun 25, 2026
It arrived on time and is just what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
carl_h
Post-Delivery FeedbackJun 25, 2026
My order was ontime, product worked well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
yota
Post-Delivery FeedbackJun 25, 2026
I ordered the RC 4Runner however i wanted the orange body and you only had the green one in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bizjet Guy
Site Experience FeedbackJun 25, 2026
Horizon pricing has made doing business with you unsustainable. I would much rather do business with MotionRC. Their support is WAY better and their prices are better. I only buy replacement parts for what I already own. I will never buy another model from Horizon... Because of the price gouging.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackJun 25, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dirt 2 air
Post-Delivery FeedbackJun 25, 2026
You have got to deal with HH if you want an affordable way to get into anything rc.They have quality, support, pricing to every level of the game.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bstirl
Site Experience FeedbackJun 25, 2026
Joe is always very helpful with making product selections and giving solid advice. I appreciate his help when I need to repair a model as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10