HockeyMonkey Customer Reviews
HockeyMonkey holds a 8.9/10 overall rating and 771 verified post-delivery reviews on Bizrate.
HockeyMonkey Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 86% |
 Neutral | 8% | 5% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 75% |
Neutral | 20% | 18% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
6.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
Recent Reviews for HockeyMonkey
Showing 1 - 50 of 4,619
Alexis
Site Experience FeedbackNov 14, 2026
Pretty good overall, just not sure why shipping is so expensive frankly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Trisha
Site Experience FeedbackNov 14, 2026
Easy to use. Should include free shipping if you spend x amount.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mitch
Post-Delivery FeedbackNov 14, 2026
We've purchased from hockey monkey for years in person. Unfortunately we moved to Minnesota where there are no physical stores. Luckily we're still able to shop online. I recommend them every opportunity I have, whether it's from us buying sticks to other equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chris H
Post-Delivery FeedbackNov 14, 2026
It was an easy buying process but I couldn’t figure out how to return the items after they didn’t fit my son
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
Hessbrass
Site Experience FeedbackNov 14, 2026
website was slow... navigation took a long tome between clicking selections and when page booted up.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackNov 14, 2026
Paid for expedite shipping and couldn’t get tracking - sticks showed up days late
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
McAninch
Site Experience FeedbackNov 14, 2026
Good easy to navigate and get the correct size.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 14, 2026
Prices are usually high so have to wait for clearance items
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
SPollok
Post-Delivery FeedbackNov 14, 2026
I’ve been very pleased with the hockey monkey purchasing experience. Each time I have purchased from hockey monkey processes, easy and information on the order, tracking, and delivery are quick and efficient. I’ve also been very pleased with the products that I have purchased!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mavsmom
Post-Delivery FeedbackNov 14, 2026
They had great prices on items my son needed. Hockey is expensive, so finding good deals is important!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Stick deal
Site Experience FeedbackNov 13, 2026
good found a good deal on a stick i like!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J Morgan
Site Experience FeedbackNov 13, 2026
I found a good deal quick.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Thaddeus
Site Experience FeedbackNov 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dudeface mcgee
Site Experience FeedbackNov 13, 2026
eet wuz gud
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guardo
Post-Delivery FeedbackNov 13, 2026
Great selection; detailed descriptions; excellent prices and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 13, 2026
could not get anyone to answer the customer service phone line tried the chat instead, didn't hear back for 2 days
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 5
Bill
Post-Delivery FeedbackNov 13, 2026
I had a really good experience shopping with HockeyMonkey. There was a great selection of gear at different price points, which made it easier to find something that fit my needs and budget. Comparing equipment can feel a little overwhelming, especially when you’re still figuring out what works best for you, but having plenty of options helped. Overall, I was happy with my purchase and would recommend HockeyMonkey to a friend looking for hockey gear. I’d definitely shop there again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 13, 2026
Fine
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
MajorReGretzky
Site Experience FeedbackNov 13, 2026
Great deal, advertise additional saving if I signed up for text messages but then savings was declined
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackNov 13, 2026
Hockey Monkey is great–they have a variety of gear, and they often have good deals. I wish shipping didn't cost so much though. I had a $20 coupon, which I used on my daughter's skates, but because shipping was $13, it didn't really do all that much.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 13, 2026
Goood!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
visionsl2p@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nick
Post-Delivery FeedbackNov 12, 2026
I ordered 2 sticks and came in perfect time. The price was great and I love these warrior sticks. Customer service was very helpful. I told my team about these sticks for the great prices they are and all other good stuff you guys have for great prices. I recommend hockey monkey to everyone I play with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vinny
Site Experience FeedbackNov 12, 2026
It was very easy and had products readily available at great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
Premier Sales customer still have to pay $13.99 no matter how large the order is and ithe $13.99 shipping charge couldn't be applied with lot of items of order even the order is over $2,000 or more. Very unacceptable.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Mongo
Post-Delivery FeedbackNov 12, 2026
Have not received item , nothing from Hockey Monkey customer service . Tried live chat , tried customer service , always said please hold or someone would help but after waiting for up to a half hour with no help I gave up . Ordered on line several times from Hockey Monkey and it’s never been an issue with delivery or service . Won’t be back ordering from them for awhile .
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Msquared
Site Experience FeedbackNov 11, 2026
I had issues adding items to my cart for several days, the site would just sit and think about adding them but never actually do it. Finally I was able to get the site to work by using an incognito mode on my browser. I had previously tried deleting my cookies and history and tried on multiple devices to no avail. I'm not sure why changing to incognito mode made a difference but it did. In the end I got what i wanted so I guess it doesn't matter, it was just frustrating.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ac
Site Experience FeedbackNov 11, 2026
shopping made simple. excellent experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
AK
Site Experience FeedbackNov 11, 2026
My experience was really good! Hockey monkey had exactly what I needed and it was cheaper than pure hockey!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
KennyWan
Site Experience FeedbackNov 11, 2026
Other than issues with figuring out how to change my shipping address, none. And that was mostly my fault.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grimper01
Post-Delivery FeedbackNov 11, 2026
Skates were a great purchase. The price was unbeatable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
steve
Site Experience FeedbackNov 10, 2026
easy to navigate through; many options to choose from.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 10, 2026
.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 10, 2026
It was great but more stock in store would be sick. lol
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daver25
Post-Delivery FeedbackNov 10, 2026
everything was packaged well i have ordered from you before and been very happy thanks again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lack of customer service
Post-Delivery FeedbackNov 10, 2026
Worst customer service department ever. I tries multiple times to resolve issues and nobody ever returned a single call or email. I have never had such a poor customer experience.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 1
jmoyer33
Site Experience FeedbackNov 10, 2026
Easy search engine to find what I was exactly looking for. Shipping costs for next day were expected but kind of expensive. Overall great use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BobLamb
Site Experience FeedbackNov 9, 2026
discount code didnt work
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mark of Excellence
Site Experience FeedbackNov 9, 2026
Website is very easy to navigate and Paypal was easy to apply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hockeymom2033
Site Experience FeedbackNov 9, 2026
kevetech_86@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aidan
Site Experience FeedbackNov 9, 2026
I liked it a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
Placed order #3002205183 and items arrived sooner than expected. Upon arrival, the shirt and pants I ordered arrived in plastic ziploc like bags and each individual item was covered in dirt and dust. This dirt and dust was very apparent on black pants and a black shirt. The neck guard in my order was also too big I sent and email on 11/3…it’s now 11/9 and no response. I called in three times and just sat on hold for twenty mins with no one picking up. Your customer service is abysmal. To make it worse, to self help and set up my return you charge $10 return fee! Not a good customer experience all around and this has happened multiple times over my 4 years of spending with Hockey Monkey.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
Hockey_Dad84
Site Experience FeedbackNov 8, 2026
Easy to use and understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeek
Post-Delivery FeedbackNov 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 8, 2026
Everything was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jeremy
Site Experience FeedbackNov 8, 2026
Purchasing a hockey stick and there were no details on the curve. I opened a separate tab, googled the curve and it brought me to your website. I then had to search and found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrrob71
Site Experience FeedbackNov 8, 2026
Always nice to check out equipment when mine gets worn out. Great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackNov 7, 2026
The website is easy to use and has a lot of great products. Prices are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10