HockeyMonkey Customer Reviews
HockeyMonkey holds a 8.8/10 overall rating and 760 verified post-delivery reviews on Bizrate.
HockeyMonkey Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 80% |
 Neutral | 10% | 9% |
 Negative | 11% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 74% |
Neutral | 20% | 21% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
6.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
Recent Reviews for HockeyMonkey
Showing 1 - 50 of 4,861
Coach Smith
Site Experience FeedbackOct 14, 2026
Good stuff love the clearance stuff
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jmack
Site Experience FeedbackOct 14, 2026
Easy to navigate and great prices
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
KEL
Site Experience FeedbackOct 14, 2026
I have always gotten outstanding service at this site. We don't have a Hockey Monkey or any other store of this kind. Hockey is exploding in Albuquerque and we pretty much have to get our gear online or go out of state. The shop at the Outpost is very small and limited gear and sizes. We could really use a Hockey Monkey here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bear
Site Experience FeedbackOct 14, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TStorm
Post-Delivery FeedbackOct 14, 2026
Quick service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Danno
Site Experience FeedbackOct 13, 2026
I found what I was looking for quickly and ordering was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HenersonWaterstreet
Post-Delivery FeedbackOct 13, 2026
Consistently delivers quality products at a very competitive prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Macky
Post-Delivery FeedbackOct 13, 2026
Awesome deal on blank jerseys. Great quality on the socks just hoping they’re more tapered on the bottom.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
EM
Site Experience FeedbackOct 13, 2026
Bolt was difficult with the address and last week I tried to order but I couldn't log into my account.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 13, 2026
The website is a little clunky.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Jakes
Site Experience FeedbackOct 13, 2026
Great clearance price on CCM hockey skates and the web site made it easy to place the order .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chub
Post-Delivery FeedbackOct 13, 2026
Good place to order hockey stuff/merch. If you order any True merch, make sure its a size larger as there stuff runs really small.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 13, 2026
I would buy from hockey monkey all of the time if it wasn’t for the high shipping cost.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
DesertHockey76
Site Experience FeedbackOct 12, 2026
Had what I needed, and it was even cheaper than the last time I bought it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 12, 2026
HockeyMonkey is my go to shop. I am the head coach of a disabled youth sled hockey team. I wish the website were faster for check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Post-Delivery FeedbackOct 12, 2026
Can not reach anyone at customer service. I bought three hockey sticks. Two of them arrived late. The third one has not arrived! I waited online for over 55 minutes and no one picked up. The. I got hung up on. I called back and waited 45 mins and got cut off. I could not leave a message at the number that is on the invoice. I emailed but have got no where with that. Honestly you don’t have any customer service. This would make a very interesting Insta and X storey. I need to get my third hockey stick but I have no way to reach a Customer service rep. HELP!!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: 1
Bruins87
Site Experience FeedbackOct 12, 2026
Hockey monkey always has the last minute items that we need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Site Experience FeedbackOct 12, 2026
The search field needs to update. Every time you use it it generates no results but go into the menu and have to filter everything just to find it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dave
Site Experience FeedbackOct 12, 2026
i was sent a discount code that didnt work, and i thought id get free shipping. paying was difficult and i had to try several times but the items were at amazong clearance prices
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Illinois Hockey Player
Post-Delivery FeedbackOct 12, 2026
I bought something in the wrong size and all I want to do is get it 1 size bigger (hockey pants) and there is no way to just exchange for another size, I have to return one, and repurchase. So I tried to reach your customer services via phone message and chat and have not gotten a response.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
Big Hoss
Site Experience FeedbackOct 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oz
Post-Delivery FeedbackOct 12, 2026
Ordered socks how my beer league team and they came in on time as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 11, 2026
Sure would have like to have seen free shipping. Knew I was gonna get hit with sales tax.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jason
Site Experience FeedbackOct 11, 2026
Overall the site is fairly easy to get through and find what you everything. Sizing drop down seems hidden, maybe check box rather than drop down. Maybe swipe to go through pics on main page rather then touching the dot.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
bsanto
Site Experience FeedbackOct 11, 2026
website is slow
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skate
Site Experience FeedbackOct 11, 2026
Easy to navigate and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 11, 2026
Customer service was horrific. Like the worst of any site I have ever used. The products are good but I am confused how a supplier can be so unresponsive. I sent multiple emails, called multiple times during working hours and was unable to reach anyone. Left voicemails and texts that were completely ignored. Something needs to change.
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackOct 10, 2026
Ordering and delivery were fine. Item ordered was a disappointment.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 5
Online Shopper
Site Experience FeedbackOct 10, 2026
Too many questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheddar
Site Experience FeedbackOct 10, 2026
I’ve been very happy with my purchases so far
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wanderer
Site Experience FeedbackOct 10, 2026
It was easy to find the product I wanted and the price is hard to beat compared to places like Pure Hockey or the name brand websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mickeyhockey88
Site Experience FeedbackOct 10, 2026
Everything was smmoth
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Nick D
Site Experience FeedbackOct 10, 2026
Good price, easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DSnow
Site Experience FeedbackOct 9, 2026
Best Hockey store online!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gastón
Post-Delivery FeedbackOct 9, 2026
Realy recomended experience. Good job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Nashty P
Site Experience FeedbackOct 9, 2026
Great selection!
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Lundy
Site Experience FeedbackOct 9, 2026
I had a great experience shopping on Monkey Hockey while purchasing hockey equipment for my son. The website was easy to navigate, offered a great selection of equipment, and made it simple to find what we needed. As a parent, I appreciate having a reliable place to shop for quality hockey gear for my son as he continues to develop his skills and enjoy the game. Overall, a great shopping experience, and I would definitely recommend Monkey Hockey to other hockey parents!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TopJImmy
Site Experience FeedbackOct 9, 2026
I bought a hockey stick at 56% off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C
Site Experience FeedbackOct 9, 2026
good options, decent pricing, shipping to a non hockey market is expensive for 2026
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Schnurbo
Post-Delivery FeedbackOct 8, 2026
I was able to find good deals on everything I wanted and the delivery was quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AnotherCustomer
Site Experience FeedbackOct 8, 2026
i would like to see the website load faster at the checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackOct 8, 2026
The site is very user friendly. Products are easy to locate and checkout is seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Protein.
Site Experience FeedbackOct 8, 2026
Everything was good. But it would have been nice to have free shipping. I spend so much money in the monkey sports store including equipment purchases and skate sharpening weekly. It would be nice to get a little something back to spend in store. Giving back to the community is a big deal for me. Other then that the transaction went well
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hajisan
Post-Delivery FeedbackOct 8, 2026
I broke a skate that I had purchased from HM a few years back . I wanted to see if there was any warranty on this skate. But as it was a couple years back and I could not really get an answer on that question , I just purchased a new pair as I need to have my skates. I like the True skates , this new model should work nicely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LH19
Site Experience FeedbackOct 8, 2026
Easy to use, good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 8, 2026
Website loaded very slowly. However, selection was very good.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 7, 2026
It worked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Icebox
Post-Delivery FeedbackOct 7, 2026
It was quick and easy to find what I needed and they had some pretty good options on protective gear. They even had bundles that you could get which were also recently priced and it got shipped to me way faster than I was expecting, and I was very pleased.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Cappy
Site Experience FeedbackOct 7, 2026
Easy to use and very straight forward
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8