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HockeyMonkey Reviews - 6,097 Review - 9.2/10

Dec 3, 2024
Hockey Monkey Online Store offers a wide variety of hockey equipment.

HockeyMonkey Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.3 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction8.8 /10
Product Met Expectations9.3 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

18%18%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

6.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for HockeyMonkey

Showing 1 - 20 of 6,097

KT

Site Experience Feedback

Dec 01, 2024

N/A

Online Shopper

Site Experience Feedback

Dec 01, 2024

web site was slow

Mario Ramos

Site Experience Feedback

Dec 01, 2024

Everything was OK

Tcarver

Site Experience Feedback

Dec 01, 2024

The website is slow and a bit hard to navigate between cart and products.

Chris

Site Experience Feedback

Dec 01, 2024

Website is very slow to load pages. Otherwise it is fine.

Staceyy

Site Experience Feedback

Dec 01, 2024

Easily accessible. Found items I needed with excellent pricing and made my purchase.

MomMeg

Site Experience Feedback

Dec 01, 2024

Good. Easy. I was disappointed that the code I got in my text for 15% off didn't work.

Mixture

Site Experience Feedback

Dec 01, 2024

My experience was quite pleasant ordering my new gloves. It was easy to find the product and was incredibly convenient to purchase with Apple Pay.

Nitzdad

Site Experience Feedback

Dec 01, 2024

Happy with the quality and selection

Online Shopper

Site Experience Feedback

Dec 01, 2024

The website was super slow lots of lagging pages check out took three hours. It was terrible.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Great

YouTuber 4

Site Experience Feedback

Dec 01, 2024

First time using hockey monkey. Everything was very easy

igor

Site Experience Feedback

Dec 01, 2024

its good

Chris

Site Experience Feedback

Dec 01, 2024

Excellent

Nana

Site Experience Feedback

Dec 01, 2024

Good reliable source for hockey equipment for my grandson.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Easy process!

Gal20

Site Experience Feedback

Dec 01, 2024

Great site. Beat prices by 30%

Wolfpack 18

Site Experience Feedback

Dec 01, 2024

Always a pleasure

Jeannie

Site Experience Feedback

Dec 01, 2024

Great selection great price thank you

SJSFan11

Site Experience Feedback

Dec 01, 2024

The cart loading screen experience was horrible. The mobile browser completely failed to work.