HockeyMonkey Customer Reviews
HockeyMonkey holds a 9/10 overall rating and 720 verified post-delivery reviews on Bizrate.
HockeyMonkey Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 10% | 9% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 74% | 73% |
Neutral | 20% | 21% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
6.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.4 out of 10
Recent Reviews for HockeyMonkey
Showing 1 - 50 of 4,870
Cody
Site Experience FeedbackSep 14, 2026
Monkey sports is my go to when shopping online for hockey gear and has been for many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hockey mom
Site Experience FeedbackSep 14, 2026
It was slow to load and a little unclear when it wanted missing info But great prices
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
David S
Site Experience FeedbackSep 14, 2026
The website is very user-friendly and it’s easy to navigate, however, only downside is that the website response is somewhat slow, so it makes refreshing and viewing items a tiny bit slow than normal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
goldie
Site Experience FeedbackSep 14, 2026
takes forever to update cart
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hockey Dad
Post-Delivery FeedbackSep 14, 2026
Impossible to cancel an order once made then they try to gouge you for a $10 return fee. No other hockey retailer does this so I will be dealing with Pure Hockey or B&R from now on.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 1
skaterdad
Site Experience FeedbackSep 14, 2026
Checkout was glitchy - had to restart. Was hoping to see more review on the site for certain gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
It was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
dneil
Site Experience FeedbackSep 14, 2026
All positive
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bob the builder
Site Experience FeedbackSep 14, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DonkeyKing
Site Experience FeedbackSep 14, 2026
Overall it was decent. But I did have an issue deselecting a stick brand option I accidently selected. I ended up removing the brand from the web address to properly populate the search without that particular brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R
Site Experience FeedbackSep 14, 2026
I just think Hockey Monkey is way better than Pure Hockey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bulldog
Post-Delivery FeedbackSep 14, 2026
the items I purchased were what i was expecting, price was good, But I paid for overnight shipping to have it in time for the weekend, and had the order placed in time for it, but they delayed the shipping, and I did not receive my stuff until after the weekend
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 4
- Customer Support: 6
Mike
Post-Delivery FeedbackSep 14, 2026
Ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jack
Post-Delivery FeedbackSep 14, 2026
Quick shipping and delivery and on sale for half the price of other stores.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Nick
Site Experience FeedbackSep 14, 2026
I am satisfied with my purchase experience but can not believe that in today’s age with the amount I spent I still had to pay for shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
The website was easy to use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry
Post-Delivery FeedbackSep 13, 2026
Awesome everything came on time as expected
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AAkidz
Site Experience FeedbackSep 13, 2026
The first item i selected showed it was in stocked , then was not. After this i had trouble with the bolt checkout which was frustrating. It took forever. Finally the site allowed me to us apple pay, which initially was not given as an option.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Tony M
Post-Delivery FeedbackSep 13, 2026
Great price on socks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
zeembo
Site Experience FeedbackSep 13, 2026
liked their clearance prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackSep 13, 2026
I really liked the website except it was a little slow.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Julie
Site Experience FeedbackSep 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackSep 13, 2026
Sure worked well, used filter a lot to sort through stick options.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Go Hockey Monkey!
Site Experience FeedbackSep 13, 2026
Great service, easy to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HockeyDadof2
Site Experience FeedbackSep 13, 2026
Site is terribly slow. Extremely slow! That's the only frustrating thing to deal with. Other than that, we love Hockey Monkey. But the website is not great... Checkout especially frustrating.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krusty
Site Experience FeedbackSep 13, 2026
Yeah I ordered and paid, can’t say it’s rocket science
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
none
Site Experience FeedbackSep 13, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
shmikekim
Site Experience FeedbackSep 12, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TH
Site Experience FeedbackSep 12, 2026
Website was slow, did not accept promo code which was emailed to me
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Big Steve
Post-Delivery FeedbackSep 12, 2026
Everything worked great as always. The website when selecting payment method can be a little tricky using a phone. During my last couple purchases it will error out and I will have to reinput my information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Adam Z
Site Experience FeedbackSep 12, 2026
I love hockey monkey and what they have but the site is incredibly slow. IT took me forever to build and place my order.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 8
coldfire
Site Experience FeedbackSep 12, 2026
HockeyMonkey has an amazing selection of gear from all the major brands. Their prices are highly competitive, and the overall shopping experience was incredibly smooth and pleasant. I will definitely be a returning customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackSep 12, 2026
Easy to search, add to cart, and buy at a great price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
I tried to add the 15% off code to a clearance item but it wouldn't go through.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joshc1904
Post-Delivery FeedbackSep 12, 2026
Never received rebound points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Dave P
Site Experience FeedbackSep 12, 2026
I wish you would offer a free shipping amount. Ex: free shipping when you spend $150
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
BackCheck
Site Experience FeedbackSep 12, 2026
Worded as expected, no issues.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Chris
Site Experience FeedbackSep 12, 2026
Hockey monkey has everything I need and easy to use the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BUTTER
Site Experience FeedbackSep 12, 2026
Great Pricing!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 12, 2026
I had applied for the 15% discount for letting Hockey monkey send text message marketing. When I had gone to check out, the discount code did not work no matter where I put it so I ended up having to pay full price.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Trezza
Site Experience FeedbackSep 12, 2026
Was ok
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
KyBenn10
Site Experience FeedbackSep 12, 2026
Smooth process with ordering gear for the upcoming season. Products are reasonable priced.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony M
Site Experience FeedbackSep 11, 2026
Great prices and availability on great equipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jtip
Site Experience FeedbackSep 11, 2026
Went well, a little glitch, could be my internet
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
N21
Site Experience FeedbackSep 11, 2026
Good price and easy to use the size guide
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AKHockeyFan
Site Experience FeedbackSep 11, 2026
Shipping expenses to Alaska are outrageous! Other than that, love Hockey Monkey
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
No
Site Experience FeedbackSep 11, 2026
Should have free shipping. The order was almost $700.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackSep 11, 2026
☺️I’ve being waiting for the LE FlyLytes!!! 😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Pretzel
Site Experience FeedbackSep 11, 2026
Fast processing, lots of things to choose from at comparable prices.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10