HockeyMonkey Customer Reviews
HockeyMonkey holds a 9.2/10 overall rating and 687 verified post-delivery reviews on Bizrate.
HockeyMonkey Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 79% |
 Neutral | 9% | 13% |
 Negative | 6% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 75% |
Neutral | 19% | 19% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
6.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for HockeyMonkey
Showing 1 - 50 of 4,750
Sleeper
Site Experience FeedbackAug 12, 2026
Love the stock pricing and need a hockey bag you guys have great proces And quick delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony M
Post-Delivery FeedbackAug 12, 2026
Great Pricing on high quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Russ
Site Experience FeedbackAug 12, 2026
Shipping is expensive
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Josh
Site Experience FeedbackAug 12, 2026
Was good experience for clearance item
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jmoney
Site Experience FeedbackAug 12, 2026
Got exactly what I was looking for , website was very easy to navigate . Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 12, 2026
site is easy to navigate, a lot of products to choose from. Shipping charges are high, but the clearance deals are sweet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IIHFREF
Site Experience FeedbackAug 12, 2026
Very difficult process to actually place an order when I have a separate shipping and billing address. I wanted to have an item sent to my hotel while I’m in the States on business but because my billing address is in another country I couldn’t do it. I understand the rationale but no everyone is a terrorist or money launderer. Some of us are actually real and have proper intentions. However, I persevered and used the chat facility which replied instantly, albeit with an automated AI response, and that was incredibly helpful and gave me what I needed to be able to complete the order. However, the next problem I had was that there is no facility to insert any comments about my intentions or to ask Hockey Monkey to coincide the date of shipping with when I will be at my hotel. So overall quite difficult. I usually go to the store in Irvine when I’m in LAX but this time I am not near a store.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Gaj
Site Experience FeedbackAug 12, 2026
Very easy to navigate website and get what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackAug 12, 2026
So good! It’s like if I’m in an actual store.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
swan1161
Post-Delivery FeedbackAug 12, 2026
Great deal. Always a great experience with HM
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Was told the 50 flex is only 2 in bigger than the 40 flex turns out to be about 6 in bigger making it too big for my kid to play with. Do not want to return and get the other one due to the fact that it would cost me $50 extra and shipping.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
Teamcarroll
Site Experience FeedbackAug 11, 2026
Very happy with all around service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Vinny
Site Experience FeedbackAug 11, 2026
aOK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luigi
Site Experience FeedbackAug 11, 2026
I tried to check out with the Apple Pay option and twice it took payment then refunded it back by time I noticed to late one of items was sold out.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Hockey dad
Site Experience FeedbackAug 11, 2026
Everything was great!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
Good. Searched what I needed and checked out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Matt S.
Site Experience FeedbackAug 11, 2026
Overall good experience. Website was a little glitchy on my phone. I’ve order from Hockey Monkey in the past and I’ve always had a good experience with customer service.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Randy
Site Experience FeedbackAug 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
stella
Site Experience FeedbackAug 11, 2026
all good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karbear
Post-Delivery FeedbackAug 11, 2026
This is my first time ordering a product from HockeyMonkey. Shipping was very fast and I am pleased with the product and so is my 10 year old hockey player
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dan
Site Experience FeedbackAug 11, 2026
Seems fine.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hamilton
Site Experience FeedbackAug 10, 2026
Good website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Imfatone
Site Experience FeedbackAug 10, 2026
Website easy to navigate. Good details in item descriptions too.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Scientist
Post-Delivery FeedbackAug 10, 2026
Ordering process was fine. I paid for overnight shipping. I ordered the materials at noon, but they didn't ship until the next day causing them to ship over the weekend. I feel I lost money paying for overnight shifting.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: N/A
Johnny
Site Experience FeedbackAug 10, 2026
Hard to navigate discounts
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Happy Hockey Customer
Site Experience FeedbackAug 10, 2026
Great experience from beginning to end. Pricing was fair, delivery lead time is short, and website is laid out very nicely. easy to find and order what you need for the next hockey season.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lance The OmeN
Post-Delivery FeedbackAug 10, 2026
Hockey Monkey Associate Contacted me by email and offered a 25% discount on Clearance Ice Skates. Great Deal! 100%.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 10
TyPhilli
Site Experience FeedbackAug 10, 2026
Not too much to complain about. Ordered a hockey stick and the description did not have the length which I thought was an oversight and in a minor sense, did not state stick coloring even though the pictures had multiple coloring options shown. That said, nothing significant.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Javi97col
Site Experience FeedbackAug 10, 2026
una gran tienda muy surtida , con todas las opciones de marca , con descuentos muy interesantes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess1782
Post-Delivery FeedbackAug 10, 2026
I place an order and for a few days I never had the purchase show up in my account. I had all the confirmations that I did make the purchase. I contacted hockey monkey through email and through live chat. I finally got a hold of somebody who said that my payment needed to be accepted through a manager. Which took four days. If an order is placed and accepted and the confirmation emails were sent then why doesn’t anything show up in my account. This made absolutely no sense at all and when I would contact customer service I pretty much was told that it’s there, but it wasn’t and that a manager needed to approve it.
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 5
bpniswonger
Post-Delivery FeedbackAug 9, 2026
An item I ordered had sizing that was way off. Another item was missing parts. I texted, live chatted, and emailed support and have yet to be fully in contact with someone to get the issues resolved.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
Hockey mom
Site Experience FeedbackAug 9, 2026
It was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 9, 2026
Great products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wham
Site Experience FeedbackAug 9, 2026
Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike3718
Site Experience FeedbackAug 9, 2026
Website is a little laggy but overall ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
The website is slow and clunky. It is ok finding women's gear but not great. The checkout experience is better than the website overall but still slow.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brett
Site Experience FeedbackAug 9, 2026
Was great so far!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justin from Woodbury
Post-Delivery FeedbackAug 9, 2026
When I’m looking to get new gear for my teenage players, I’m always trying to find top quality at great prices. It’s worth taking a look at HockeyMonkey to see what options they have.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kirt
Site Experience FeedbackAug 9, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HockeyNewb
Site Experience FeedbackAug 9, 2026
Was ok experience except for the delivery options? I would think there would be an option to have it delivered to the store and pickup from there, but I didn't see one. That and the delivery fee being around $15 dollars for standard shipping, even after spending over $200 seems odd.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davis
Site Experience FeedbackAug 9, 2026
No issues. All was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Igchmst
Post-Delivery FeedbackAug 9, 2026
I received a text message saying that I would get 20% of any clearance items. The item I purchased was on clearance but the coupon didn’t work. I sent the text message and they told me it won’t work on this purchase. It wasn’t a Bauer product it was a Warrior stick. It was on clearance. I spent a lot of time trying to put discount code in. It didn’t work.
- Overall Rating: 7
- Would Shop Here Again: 1
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: 3
Cj
Site Experience FeedbackAug 9, 2026
Great website found exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cepos
Post-Delivery FeedbackAug 9, 2026
Product was delivered like advertised and came very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ann S
Post-Delivery FeedbackAug 9, 2026
Present for my sons birthday! Love the product! Came on time. He loves them! His elbow pads are over 10 years old and the technology has changed so much! He's super excited to wear them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mike28
Post-Delivery FeedbackAug 9, 2026
Conveniently looked and the staff was friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tom
Site Experience FeedbackAug 9, 2026
Decent experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 9, 2026
tried to order cage for helmet but would not let me past quantity to add to cart
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8