Hansen Surfboards, Inc Customer Reviews
Hansen Surfboards, Inc holds a 9.6/10 overall rating and 132 verified post-delivery reviews on Bizrate.
Hansen Surfboards, Inc Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 92% |
 Neutral | 6% | 3% |
 Negative | 4% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 94% |
Neutral | 6% | 6% |
Negative | 4% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
7.7 out of 10
Recent Reviews for Hansen Surfboards, Inc
Showing 1 - 50 of 331
Mike
Post-Delivery FeedbackSep 1, 2026
Polite staff,prompt delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Hansy
Site Experience FeedbackSep 1, 2026
It was easy to find a product that I wanted in stock and the size that I wanted. I also had to do a return and their customer service was excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
de la Vega
Site Experience FeedbackAug 27, 2026
It's all good. Was looking for a particular wetsuit top and they had it; retail staff helpful; chatgpt helpful
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
John the brewer
Post-Delivery FeedbackAug 25, 2026
If I need surf equipment or ski stuff. I always go to Hansen’s. Best customer service. Great seasonal sales during the year. Knowledgeable staff. Just a great group of people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
cal
Post-Delivery FeedbackAug 25, 2026
Great t shirts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 23, 2026
Do not see shipping arrival date? Lack of shirt colors. No information of shirt material or place of origin?
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Devo
Site Experience FeedbackAug 22, 2026
It was so easy and I’ve been looking for this coach as my boyfriend had one and he said he couldn’t find it and I easily found it through you. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shark shopper
Site Experience FeedbackAug 21, 2026
The interaction was well the checkout was great I loved the tracking after. Overall good experience no complaints
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
Frisian
Post-Delivery FeedbackAug 21, 2026
good products and service with reasonable prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Happy Grandma
Site Experience FeedbackAug 20, 2026
Overall pleasant experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Leah
Site Experience FeedbackAug 20, 2026
Easy interface to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 19, 2026
Didn't receive one shirt that was shown in stock. It was the one I wanted the most.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 19, 2026
They had what i wanted in stock!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 16, 2026
Ready for Christmas 3 surfers in family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
LeenaDog
Post-Delivery FeedbackAug 15, 2026
Im very pleased with the product being 100% Organic Cotton.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Brewmaster
Site Experience FeedbackAug 15, 2026
It’s all good. Always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cal
Site Experience FeedbackAug 15, 2026
Bought my 1st surfboard from Hansen's in 1968....love affair continues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scottt
Post-Delivery FeedbackAug 15, 2026
Nice sandal Very expensive though Maybe they will last a long time and be worth it?
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: 6
Reese Meche
Site Experience FeedbackAug 14, 2026
Such a good watch and quality
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Harry
Site Experience FeedbackAug 13, 2026
The website was very easy to use and i had no trouble checking out with my items.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackAug 13, 2026
Great product, excellent value, fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
nokkel
Site Experience FeedbackAug 12, 2026
Simple to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Claire bear
Site Experience FeedbackAug 12, 2026
It went good, excited to get watch!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
SD
Post-Delivery FeedbackAug 12, 2026
The quality is very good and the customer service is excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
My only complaint is the instructions were not included with the watch and when I tried to contact Freestyle as instructed on the product, it came back as invalid address. However, when I called the number on my order I got in touch with Megan Cole who did not turn me over to another department (she is in Accounts Payable), she was great got me the instructions and said to contact her if I needed anything else. You are fortunate to have Megan as an employee, I haven’t come across such a helpful person for a very long time. She’s a keeper, for sure!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kman
Site Experience FeedbackAug 8, 2026
Easy transaction.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stepheart
Post-Delivery FeedbackAug 7, 2026
Great shop for having Outerknown products that others didn’t have.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
BPE
Site Experience FeedbackAug 7, 2026
I like the big logo's on the back, keep it that way. I'm a SD native now living in TX and seeing your merch makes me smile. Restock shirts and tanks in white/ light colors. ✌️
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Just me
Site Experience FeedbackAug 6, 2026
It was simple but you sent me a 10% off code and when I went to ouchase, it didn't work. That was very dissapointing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SD
Site Experience FeedbackAug 4, 2026
Purchased before, happy with the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SurfShay
Site Experience FeedbackAug 3, 2026
I have been looking for this sunscreen stick everywhere! I was so happy Hansen surfboards had it in stock. I will definitely return to purchase again. Hoping they have more of the color options for the Vertra stick for my next order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Excelent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Saga Eriksen
Site Experience FeedbackAug 2, 2026
Good clothes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackAug 2, 2026
Everything was perfect
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Craig
Post-Delivery FeedbackAug 1, 2026
I love the hoodie I bought and in fact it’s the second one I bought but in a different color. My only complaint is that in the pic on your website the hoodie says Encinitas down the sleeve but both items did not. I still like the items but really wanted them to say Encinitas down the sleeve
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
freddie
Post-Delivery FeedbackAug 1, 2026
Excel spring suit, good fit , competitive price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Spoke
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
MikeD
Post-Delivery FeedbackJul 31, 2026
Great product. Looking forward to future purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mike O.
Site Experience FeedbackJul 30, 2026
Good with an available item I thought was sold out elsewhere. Great deal on free shipping since order was over $75 but I signed up for a discount code that didn’t arrive in my gmail promptly so I wasn’t able to use it
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
Jimmy
Site Experience FeedbackJul 29, 2026
Easy site to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 29, 2026
I’ve been a user of Hansen boards. Loved em
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bryan
Site Experience FeedbackJul 28, 2026
Overall great experience.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Marc
Site Experience FeedbackJul 28, 2026
There was a 10% off code for signing up to your newsletter that was sent to my email, but it did not work when I entered it into the site. Besides that the site is very clean and I love the variety.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Krispilu
Site Experience FeedbackJul 26, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mavis R
Site Experience FeedbackJul 25, 2026
Really good, quick and easy process to just pick what watch you want and buy, site is also compatible with my debit card which I don’t get a lot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CR EC
Site Experience FeedbackJul 25, 2026
Style is great and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shea
Post-Delivery FeedbackJul 25, 2026
Great job guys that's why I always come back love the Hansen family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Handsome Baby
Site Experience FeedbackJul 25, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Reelbasshole
Site Experience FeedbackJul 24, 2026
Great website, easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9