Hansen Surfboards, Inc Customer Reviews
Hansen Surfboards, Inc holds a 9.4/10 overall rating based on 134 verified post-delivery reviews on Bizrate.
Hansen Surfboards, Inc Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
10out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 86% |
 Neutral | 6% | 11% |
 Negative | 6% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 93% |
Neutral | 4% | 2% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
7.8 out of 10
Recent Reviews for Hansen Surfboards, Inc
Showing 1 - 50 of 379
ronester
Site Experience FeedbackJul 17, 2026
great site friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lmk
Site Experience FeedbackJul 15, 2026
Purchased board shorts for son for his birthday. Decent assortment, Easily navigated site, higher than average price point but son says the material is worth it.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
melissa
Site Experience FeedbackJul 14, 2026
couldn’t find the andy irons anywhere but here in the correct size got one pair in a 28
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeremy
Site Experience FeedbackJul 13, 2026
Easy to buy with shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry
Site Experience FeedbackJul 13, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: 9
Mondo
Site Experience FeedbackJul 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marsha
Site Experience FeedbackJul 12, 2026
Found a freestyle watch that I thought was sold out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Srfntrtle13
Site Experience FeedbackJul 11, 2026
Awesome site, fantastic experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 10, 2026
Discount code would not work
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zoe N.
Post-Delivery FeedbackJul 10, 2026
I called Hansens Surfboards, Inc and the phone was answered promptly. I was connected immediately with the proper department by the person on the end of the line. The staff were polite, swift, knowledgable, and incredibly generous. When I contacted them about rushing the shipping of my order, they upgraded my order to top priority, so I received it in time before my travels. I would highly, highly recommend Hansen Surfboards and look forward to shopping from them again—their customer service was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
LC
Post-Delivery FeedbackJul 9, 2026
Great experience. Definitely will revisit this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bennie
Post-Delivery FeedbackJul 9, 2026
After looking for hours online for a Roxy jacket, I found it on Hansen website. The transition was easy. They shipped it right away and I received it 4 days after placing my order. Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dom
Site Experience FeedbackJul 8, 2026
I thought everything was great. Site was searchable and easy to Navi
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reid
Post-Delivery FeedbackJul 8, 2026
Hansen has the best selection and inventory of any surf shop. Great customer service and prompt shipping. Hansen Surfboards has an excellent reputation and is an industry insider and leader.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sea Kayaker
Post-Delivery FeedbackJul 8, 2026
The shipping and delivery was a bit slow but it got her and I am very happy with the product.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 7
Kelly
Site Experience FeedbackJul 8, 2026
Wish the shipping, especially to the recipient who also lives in Encinitas, had been less.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Onionman
Site Experience FeedbackJul 8, 2026
Nive hat. Good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 8, 2026
Great shirt, uncommon color and very soft. Clever design. All of my Hansen's purchases met or exceeded my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Susie
Site Experience FeedbackJul 5, 2026
I liked the website allot. I think I would have preferred a grid for all the products, rather than a scrolling format. Besides that, the website was nice and I’m really excited for the product!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Zack
Site Experience FeedbackJul 5, 2026
The purchase was because I heard about some scuba gear that keeps water out of your ears and also I wanted to make sure my hair didn’t get in the way of the mask when scuba diving and found this site as they also use Klarna as a buy now pay later.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bob
Site Experience FeedbackJul 5, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keoe
Post-Delivery FeedbackJul 5, 2026
I was on Instagram and saw an advertisement for the Hansens Felix the cat T-shirt holding a surfboard. I love Felix that cat and had to buy the shirt. I went online and placed my order easily and received my order quickly. Not only was I stoked with my T-shirt I received a Felix the cat sticker! I put the white Felix sticker on my black Toyota Tundra’s camper shell. Love it! Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Elsie
Site Experience FeedbackJul 5, 2026
My family has been occasional customer at Hansen Surfboards for perhaps 30 years. My brother's family lives near the shop, we live near Newport, Rhode Island. I trust Hansens for quality, selection, fair price. I shop with brick and mortar retailers I trust and am willing to go out of my way to avoid doing business with Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Post-Delivery FeedbackJul 5, 2026
They have a good selection of surf and ocean designed Tshirts. The tshirts are good quality Gildan shirts and fit and wash well..
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
fenian3!
Post-Delivery FeedbackJul 4, 2026
Sweatshirt weight was a little heavier than I expected , I was looking for a lighter summer weight but this will be grand for fall
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 4, 2026
Great products. Top Artwork, top materials.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lar
Site Experience FeedbackJul 1, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bnb
Post-Delivery FeedbackJun 30, 2026
i found the melin hats i wanted in the colors that were sold out pretty much everywhere else. items showed up on time and un damaged. i am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Gaz
Site Experience FeedbackJun 30, 2026
Outstanding, Bitchen web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
corey
Site Experience FeedbackJun 29, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scottsdale Smart Shopper
Site Experience FeedbackJun 28, 2026
The interaction was great. I found the Kore shorts I wanted in the right color at the price Vuori was selling it, $78.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cali Desert
Post-Delivery FeedbackJun 26, 2026
Have visited and purchased from the store for years. Quality is excellent. This particular shirt with 1961 is significant to my husbands birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Arlo
Site Experience FeedbackJun 26, 2026
It was easy because of Shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natasha
Post-Delivery FeedbackJun 25, 2026
Website was easy to navigate and they had the exact hat I've been looking for, for my husband
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
puddleglum
Site Experience FeedbackJun 25, 2026
Quick and easy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Just
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pete
Site Experience FeedbackJun 22, 2026
Simple and clean t-shirt designs and fast delivery service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teenage Birthday Gift
Site Experience FeedbackJun 22, 2026
I needed a specific type of item for my grandson.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ricky
Post-Delivery FeedbackJun 21, 2026
Great Shirt, Cool Graphics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dfont
Post-Delivery FeedbackJun 20, 2026
Hansen’s is a great company and always on time with their deliveries. I recommend this company to anyone ! Great customer service always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 10
Fenian 3
Post-Delivery FeedbackJun 19, 2026
Loved shirt but I thought it would be all cotton not a blend , my bad 😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 19, 2026
Wife loves her new towel. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
baileysb
Post-Delivery FeedbackJun 15, 2026
I purchased a Shark watch for my daughter so that she could use this for water events without having to put her iPhone at risk due to water hazards and theft risks. This watch is great at it provides a time piece that is rugged and water proof. She can use it to keep track of time without worry of protecting it from her activities and theft as she can keep it on her wrist at all times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bnb
Site Experience FeedbackJun 13, 2026
found hat in colors i wanted that were sold out most other places.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
tswaggs
Site Experience FeedbackJun 10, 2026
The shorts are sick I want some more but my size is sold out rn.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 9, 2026
Tshirts are nice quality and are great designs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lucas
Site Experience FeedbackJun 7, 2026
It was super simple and easy to get exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AR
Site Experience FeedbackJun 4, 2026
It was good. If we like the products I will be back.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Frank The Tank
Post-Delivery FeedbackJun 3, 2026
I have ordered multiple shirts from Hansen’s. Good material. I like it to be not too thin and the sizes are accurate. Never had an issue with delivery and I know longer live in San Diego or California for that matter. Good product/ Good customer service.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Becca
Post-Delivery FeedbackJun 2, 2026
We ordered a freestyle watch. It came on time but wasn’t the size we thought. They were understanding and helped with a return. We didnt receive all of our money back, but most of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10