Hansen Surfboards, Inc Customer Reviews
Hansen Surfboards, Inc holds a 9.5/10 overall rating and 136 verified post-delivery reviews on Bizrate.
Hansen Surfboards, Inc Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 80% |
 Neutral | 6% | 10% |
 Negative | 5% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 85% | 96% |
Neutral | 12% | 4% |
Negative | 3% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.2 out of 10
Recent Reviews for Hansen Surfboards, Inc
Showing 1 - 50 of 339
johan
Site Experience FeedbackOct 27, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
SKS
Post-Delivery FeedbackOct 26, 2026
I love the convenience of being able to purchase a gift card online for Hansen Surfboards. I live in Canada so a gift card is the perfect birthday gift for my family member who lives in Southern California and enjoys surfing. It's the second time that I've gotten him this for his birthday and it's hassle-free. arrives very quickly, and the payment process worked great for me as a Canadian - no issues with not habing a zip code or anything. I do have one suggestion that would make it even better: have gift card delivery via text/e-mail. By purchasing a physical gift card, I had nothing to send him from me to let him know the gift card was coming. It would be great if you had birthday-themed e-gift cards. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
J-Rod
Post-Delivery FeedbackOct 26, 2026
Great experience and recommended to family!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Midwest surf guy
Site Experience FeedbackOct 26, 2026
Great shopping and extensive selection of clothing. I wish they featured picture of available surfboard online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hitit
Post-Delivery FeedbackOct 22, 2026
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- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Geoff
Site Experience FeedbackOct 21, 2026
Easy website to navigate and happy to receive a 10% discount.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Grandma
Site Experience FeedbackOct 21, 2026
my daughter said this is the item, sent me the link, so i ordered it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonia
Site Experience FeedbackOct 21, 2026
Good: no frill product information Can be better: size chart, return policy / FAQ not available in side menu options, maybe adding staff review and comparison between products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mikey Jaye
Post-Delivery FeedbackOct 19, 2026
Great selection of shirts and Tees and so easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
J-Rod
Site Experience FeedbackOct 16, 2026
Great experience but was not made aware of the taxes regarding my purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
1REDMOTO
Post-Delivery FeedbackOct 12, 2026
what with the SIZE guessing with Amazon orders (usually smaller than advertised) I ordered your shirt in XL, and should have ordered LI ordered SRF Cat, and wanted in Beige which was not avail, so had to go with blue - would have preferred availability in Beige and should have ordered a Large size
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 10, 2026
super easy, i usually get frustrated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackOct 10, 2026
The website was smooth as silk with no issues!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Derek
Site Experience FeedbackOct 8, 2026
Found the trunks I couldn’t find anywhere! They have an impressive amount of goods in stock!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jorge C.
Post-Delivery FeedbackOct 8, 2026
My experience with Hansen Surfboards was very good overall. The ordering process was easy, communication was clear, and everything went smoothly. I was happy with the product and the customer service I received. I would definitely recommend Hansen Surfboards to friends and would be happy to shop with them again.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackOct 7, 2026
You were out of stock in Large on the Swami shirts I like, but found substitutes. Other than that I was very pleased. Saved me a trip from Fallbrook to the store.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mal
Site Experience FeedbackOct 7, 2026
It was very good and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Nick
Site Experience FeedbackOct 5, 2026
great - but I could not personalize the message on the gift card that I was sending to a friend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackOct 3, 2026
My son showed me a photograph of what he wanted for his birthday. I searched it on the Internet with Google search and came up with your business which I have used before. It was easy. I dropped it in my cart. It was a good price and I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Post-Delivery FeedbackOct 3, 2026
Beautiful shirt. Gotta buy ‘em fast ‘cuz the 3XLs disappear quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 3, 2026
This is a gift for my granddaughter. She had asked for this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kitkat2849
Site Experience FeedbackOct 1, 2026
The website was very straightforward and I got what I needed no problem . Only took a few minutes which is always a plus. Overall great experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 29, 2026
Love the apparel from Hansen Surfboards
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shirley
Site Experience FeedbackSep 28, 2026
My son Mike was in high school with Hansen's son and he always tells us to check in your shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 27, 2026
My husband loves the Hansen and Swami's t-shirts, but the stock was very low.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geosurf
Post-Delivery FeedbackSep 26, 2026
Would totally recommend Hansen Surfboards! The whole purchase experience was great and delivered in a timely manner. Because of their dedication to their customers and care I will be going to their establishment to make a larger purchase. Thank you Hansen Surfboards!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
J.F.
Site Experience FeedbackSep 25, 2026
It was really easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackSep 25, 2026
Good shopping cool shirt
- Overall Rating: 10
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Fiferbelle
Site Experience FeedbackSep 24, 2026
Beautiful watches. Easy checkout. Well written descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackSep 23, 2026
The watch I ordered was hard to find other places
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackSep 22, 2026
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackSep 19, 2026
I have been shopping here for years! Always a pleasure!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Lux Again
Post-Delivery FeedbackSep 19, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Fatherofdragons
Site Experience FeedbackSep 18, 2026
It’s nice
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackSep 18, 2026
The website was easy to use . The photos were good so i could pick out gifts for my daughters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Surfdog
Post-Delivery FeedbackSep 17, 2026
I have been in Hansen's Surfboards and though it was one of the best shops I have ever been in. The staff seems to absolutely adore Mr. Hansen and I really liked that, as well. Great staff, great feel. I live across the country in Florida and have been surfing for 61 years. I thought Encinitas was cool!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Bird
Site Experience FeedbackSep 17, 2026
It was great and very accessible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KO
Post-Delivery FeedbackSep 15, 2026
The watch arrived in a timely manner but the delivery date was changed 3 times and I was getting concerned.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
tpcampbel
Site Experience FeedbackSep 15, 2026
Very happy with my purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Not sure what to write
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Grandpa Dude
Post-Delivery FeedbackSep 14, 2026
Been visiting this store since the early 70’s. Watched it grow and change over the years. Good sales staff.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Bobby
Site Experience FeedbackSep 13, 2026
Nice watch
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
Groovy
Post-Delivery FeedbackSep 13, 2026
My granddaughter lives in Carlsbad and loves your store in Encinitas. I bought her a gift card for her birthday. Your website made it super easy and it arrived so quickly and some cute decals with it. Great experience which I will repeat at Christmas!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Cindaii
Post-Delivery FeedbackSep 13, 2026
Hansen surfboards had the pair of flip flops I was looking for in stock that was sold out in most stores. Loves my experience and will definitely shop from again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
COSurfer
Site Experience FeedbackSep 10, 2026
Very simple to navigate. Found exactly what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Surfer516
Post-Delivery FeedbackSep 9, 2026
I saw the items on instagram went to the website and purchased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Stymie
Site Experience FeedbackSep 8, 2026
Very easy and quick to find products online. Wide variety and great brands
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Post-Delivery FeedbackSep 8, 2026
I’m happy with your merchandise and have purchased items twice. T shirts only. Your website needs some tuning up. Placed items in cart and returned later to find my cart empty and had to begin again, only to find that I couldn’t locate the same items. Was contacted by your customer service rep that was very courteous and assisted me in finalising the sale. Delivery was very prompt. Will definitely order again!! Ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
GoLeft
Site Experience FeedbackSep 8, 2026
I love the ehukai vertra sunscreen, it doubles as makeup for me and the coverage is supreme. There was a stock shortage this year and I’ve been waiting for it to be restocked, I’m so happy you guys have it! I will be buying it from you guys from here on out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ler
Post-Delivery FeedbackSep 8, 2026
I lived in SD for 22 years and always visited the shop when I hit north coast. Now that I am in Hawaii and have the ability to purchase online I am super stoked. Thank you for all the years!! 🤙
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10