Hansen Surfboards, Inc Customer Reviews
Hansen Surfboards, Inc holds a 9.4/10 overall rating and 133 verified post-delivery reviews on Bizrate.
Hansen Surfboards, Inc Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
10out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 6% | 12% |
 Negative | 6% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 5% | 6% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.2 out of 10
Recent Reviews for Hansen Surfboards, Inc
Showing 1 - 50 of 370
Mavis R
Site Experience FeedbackJul 25, 2026
Really good, quick and easy process to just pick what watch you want and buy, site is also compatible with my debit card which I don’t get a lot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CR EC
Site Experience FeedbackJul 25, 2026
Style is great and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shea
Post-Delivery FeedbackJul 25, 2026
Great job guys that's why I always come back love the Hansen family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Handsome Baby
Site Experience FeedbackJul 25, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Reelbasshole
Site Experience FeedbackJul 24, 2026
Great website, easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 24, 2026
Made a call to Hansen and a gentleman helped my and was very informative. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GK
Site Experience FeedbackJul 23, 2026
I like that the shipping cost is upfront. Prices reflect market prices. Good company to order from, easy to talk to a real person if there's an issue
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
D. M.
Site Experience FeedbackJul 22, 2026
This was an easy purchase of a gift card for our son. Thank you. D.M.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
Could be easier to search for tshirts, esp with Hansen logo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nolan
Site Experience FeedbackJul 19, 2026
loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mondo
Post-Delivery FeedbackJul 19, 2026
Quailty apparel
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Doghub.
Site Experience FeedbackJul 19, 2026
I’ve ridden dozens of Hanson’s boards…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziss
Site Experience FeedbackJul 18, 2026
Professional
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
ronester
Site Experience FeedbackJul 17, 2026
great site friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lmk
Site Experience FeedbackJul 15, 2026
Purchased board shorts for son for his birthday. Decent assortment, Easily navigated site, higher than average price point but son says the material is worth it.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
melissa
Site Experience FeedbackJul 14, 2026
couldn’t find the andy irons anywhere but here in the correct size got one pair in a 28
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeremy
Site Experience FeedbackJul 13, 2026
Easy to buy with shop!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry
Site Experience FeedbackJul 13, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: 9
Mondo
Site Experience FeedbackJul 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marsha
Site Experience FeedbackJul 12, 2026
Found a freestyle watch that I thought was sold out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Srfntrtle13
Site Experience FeedbackJul 11, 2026
Awesome site, fantastic experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 10, 2026
Discount code would not work
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zoe N.
Post-Delivery FeedbackJul 10, 2026
I called Hansens Surfboards, Inc and the phone was answered promptly. I was connected immediately with the proper department by the person on the end of the line. The staff were polite, swift, knowledgable, and incredibly generous. When I contacted them about rushing the shipping of my order, they upgraded my order to top priority, so I received it in time before my travels. I would highly, highly recommend Hansen Surfboards and look forward to shopping from them again—their customer service was excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
LC
Post-Delivery FeedbackJul 9, 2026
Great experience. Definitely will revisit this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bennie
Post-Delivery FeedbackJul 9, 2026
After looking for hours online for a Roxy jacket, I found it on Hansen website. The transition was easy. They shipped it right away and I received it 4 days after placing my order. Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Dom
Site Experience FeedbackJul 8, 2026
I thought everything was great. Site was searchable and easy to Navi
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reid
Post-Delivery FeedbackJul 8, 2026
Hansen has the best selection and inventory of any surf shop. Great customer service and prompt shipping. Hansen Surfboards has an excellent reputation and is an industry insider and leader.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sea Kayaker
Post-Delivery FeedbackJul 8, 2026
The shipping and delivery was a bit slow but it got her and I am very happy with the product.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 7
Kelly
Site Experience FeedbackJul 8, 2026
Wish the shipping, especially to the recipient who also lives in Encinitas, had been less.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Onionman
Site Experience FeedbackJul 8, 2026
Nive hat. Good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 8, 2026
Great shirt, uncommon color and very soft. Clever design. All of my Hansen's purchases met or exceeded my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Susie
Site Experience FeedbackJul 5, 2026
I liked the website allot. I think I would have preferred a grid for all the products, rather than a scrolling format. Besides that, the website was nice and I’m really excited for the product!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Zack
Site Experience FeedbackJul 5, 2026
The purchase was because I heard about some scuba gear that keeps water out of your ears and also I wanted to make sure my hair didn’t get in the way of the mask when scuba diving and found this site as they also use Klarna as a buy now pay later.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bob
Site Experience FeedbackJul 5, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keoe
Post-Delivery FeedbackJul 5, 2026
I was on Instagram and saw an advertisement for the Hansens Felix the cat T-shirt holding a surfboard. I love Felix that cat and had to buy the shirt. I went online and placed my order easily and received my order quickly. Not only was I stoked with my T-shirt I received a Felix the cat sticker! I put the white Felix sticker on my black Toyota Tundra’s camper shell. Love it! Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Elsie
Site Experience FeedbackJul 5, 2026
My family has been occasional customer at Hansen Surfboards for perhaps 30 years. My brother's family lives near the shop, we live near Newport, Rhode Island. I trust Hansens for quality, selection, fair price. I shop with brick and mortar retailers I trust and am willing to go out of my way to avoid doing business with Amazon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Post-Delivery FeedbackJul 5, 2026
They have a good selection of surf and ocean designed Tshirts. The tshirts are good quality Gildan shirts and fit and wash well..
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
fenian3!
Post-Delivery FeedbackJul 4, 2026
Sweatshirt weight was a little heavier than I expected , I was looking for a lighter summer weight but this will be grand for fall
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 4, 2026
Great products. Top Artwork, top materials.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lar
Site Experience FeedbackJul 1, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bnb
Post-Delivery FeedbackJun 30, 2026
i found the melin hats i wanted in the colors that were sold out pretty much everywhere else. items showed up on time and un damaged. i am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Gaz
Site Experience FeedbackJun 30, 2026
Outstanding, Bitchen web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
corey
Site Experience FeedbackJun 29, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scottsdale Smart Shopper
Site Experience FeedbackJun 28, 2026
The interaction was great. I found the Kore shorts I wanted in the right color at the price Vuori was selling it, $78.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cali Desert
Post-Delivery FeedbackJun 26, 2026
Have visited and purchased from the store for years. Quality is excellent. This particular shirt with 1961 is significant to my husbands birthday
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Arlo
Site Experience FeedbackJun 26, 2026
It was easy because of Shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natasha
Post-Delivery FeedbackJun 25, 2026
Website was easy to navigate and they had the exact hat I've been looking for, for my husband
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
puddleglum
Site Experience FeedbackJun 25, 2026
Quick and easy!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Just
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pete
Site Experience FeedbackJun 22, 2026
Simple and clean t-shirt designs and fast delivery service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10