Grate Wall Of Fire Customer Reviews
Grate Wall Of Fire holds a 9.6/10 overall rating and 48 verified post-delivery reviews on Bizrate.
Grate Wall Of Fire Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.9out of 10
Likelihood To Recommend:
9.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 13% | 13% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 18% | 17% |
Negative | 0% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for Grate Wall Of Fire
Showing 1 - 50 of 228
sam
Site Experience FeedbackOct 23, 2026
great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sarah
Post-Delivery FeedbackOct 23, 2026
We bought the exact grate that our chimney mason said we needed and it is amazing and works like a charm!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dub W
Site Experience FeedbackOct 22, 2026
Website good with food videos on how to order the actual ordering very flunky. Took me a long time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JWMIII
Site Experience FeedbackOct 21, 2026
Had no issues finding the correct grate to fit my fireplace. I really hope it helps with the smoke issue. I had one in my last house and loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pond
Site Experience FeedbackOct 19, 2026
Good interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackOct 18, 2026
I just finished my order and entered card info. I saved my receipt, however, i have no information in my email and cannot find that i ordered anything.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Mona
Post-Delivery FeedbackOct 18, 2026
Purchase, delivery and set-up was a breeze. Have not started a fire yet to see if it helped control the smoke as it claims to. My niece recommended the product to me because she had same issue with smoking up the house. She said hers works great. It loos nice in fireplace.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
sam
Site Experience FeedbackOct 17, 2026
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bill
Site Experience FeedbackOct 12, 2026
Great experience. can''t wait to use for our non profit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dave Del
Site Experience FeedbackOct 11, 2026
great experience!! easy and affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Countrygirl
Site Experience FeedbackOct 8, 2026
It was easy to find the correct way to measure and find the correct product to fit those measurements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jd
Site Experience FeedbackOct 6, 2026
chimney sweep Loren Edwards recommended you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike Bonnett
Post-Delivery FeedbackOct 2, 2026
I built Rumford fireplaces, great product! My customers love the grate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JS
Site Experience FeedbackOct 2, 2026
Finding the right sizing for which product to order felt like it could have been calculated based on details the user provides. I do appreciate that the price of shipping in baked in, though.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 1, 2026
Good experience and selection as well as information on your website to help pick the correct products. I called over the phone and customer service was great as well.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Patrick
Site Experience FeedbackSep 27, 2026
It was fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
EK
Post-Delivery FeedbackSep 27, 2026
Heirloom!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Todd
Site Experience FeedbackSep 23, 2026
The website is useful and informative covering how their products should best be used and sized.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Matt
Site Experience FeedbackSep 22, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stoney
Site Experience FeedbackSep 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mako
Site Experience FeedbackSep 21, 2026
excellent all around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 21, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Beck Neil
Post-Delivery FeedbackSep 21, 2026
The website was awesome. Tons of products available and customization as well. Great quality of craftsmanship, and we'll be returning soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gray S.
Site Experience FeedbackSep 20, 2026
Used AI (Grok) to identify if this works for me, and the the AI recommended the product size after I input the measurements. Worked well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bkid
Site Experience FeedbackSep 20, 2026
We saw a gratewalloffire grate in action last night at a friends house and it was amazing so we bought one today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Very pleased
Site Experience FeedbackSep 17, 2026
Very good call in support for question on sizing for order. Very pleased with previous purchase for different fireplace.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan Terri
Site Experience FeedbackSep 16, 2026
It was helpful to have the Apple Pay option. More pictures or videos of the products could be helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackSep 16, 2026
I have been disappointed with cheaper grates
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackSep 16, 2026
Website works well. Appreciate the consultative discussion from rep when I called in
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 15, 2026
The website is fine, waiting to see the product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
EK
Site Experience FeedbackSep 15, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ironmike
Site Experience FeedbackSep 13, 2026
I think something that let you search by size would help. Gpay did not work
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Beck
Site Experience FeedbackSep 11, 2026
Great product selection and looking forward to my next purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 8, 2026
So far so good just ordered. Little early for the review.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bobby
Site Experience FeedbackSep 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goose
Site Experience FeedbackSep 4, 2026
Great product and ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 26, 2026
Jared from customer service/sales was very helpful in helping me select a grate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JW
Site Experience FeedbackAug 19, 2026
All good. No issues with ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vince
Site Experience FeedbackAug 17, 2026
The website is very user friendly. I called with one question which was promptly answered. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rooster
Post-Delivery FeedbackAug 14, 2026
This grate solved all our smoke problems. The concept and performance are exceptional! Next home will have another order from you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
My mother bought a grate wall of fire from a store in Litchfield County about 20 years ago. I was attending hotchkiss at the time, and she was in that area dropping me off or something. I'm from long Island. I have spend the last 20 years telling everyone who will listen how incredible it is. How good the fires burn. So I finally just measures my friends fireplace and ordered one for them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackAug 8, 2026
The fire place products are excellent quality, ordering was easy and delivery very quick. It is important to read and understand the information on the web site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Worked as expected
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BobB
Site Experience FeedbackJul 29, 2026
Everything about your website is authentic - which is what we made our purchase based on. Your product does everything you represented no smoke, clean burn, no constant messing with the fire since the logs roll down as their used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
noah
Site Experience FeedbackJul 23, 2026
Glad you guys were still in business. I had heard about you 20 years ago and found you on the Internet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparty On
Post-Delivery FeedbackJul 20, 2026
I couldn't be happier with the grate that I purchased. It's exactly what I was hoping for. A grate that should last many years for my outdoor fireplace. This thing is a beast! My only issue was carrying it around the house to get it to my fireplace. It's a great heavy quality grate that won't disappoint.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lake Placid NY Viking Peak
Post-Delivery FeedbackJul 15, 2026
excellent products in my 60 years of fireplace use and best ever used
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Viking Peak Lake Placid
Site Experience FeedbackJul 9, 2026
great quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale
Site Experience FeedbackMay 19, 2026
I was in search of a very heavy duty fire place grate and found Grate Wall of Fire. Looking forward to receiving my shipment !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 16, 2026
Na
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7