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Go-Optic Customer Reviews

Go-Optic holds a 8.4/10 overall rating and 166 verified post-delivery reviews on Bizrate.

Go-Optic logo
Certified
Most Current Certification:
Oct 31, 2026
Go-Optic is an online eyewear store. It offers the finest selection of prescription glasses, sunglasses, designer eyewear, and contact lenses sold online. It has collections of Gucci, Prada, Salvatore Ferragamo, Giorgio Armani, Ray-Ban, and Valentino. Plus, action sports brands like Smith, Electric, Carrera, and trendsetting luxury designers like Dita, Fred, Gold & Wood. Enjoy the best vision-correction products such as Essilor, Zeiss, Seiko, and Hoya.

Go-Optic Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

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Post-Delivery Feedback - 166 Reviews

Overall Satisfaction:

8.4out of 10

Would Shop Here Again:

8.5out of 10

Likelihood To Recommend:

8.5out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

70%71%
Neutral rating icon

Neutral

13%14%
Negative rating icon

Negative

16%14%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

7.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.3 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 1,423 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

76%79%
Neutral rating icon

Neutral

18%16%
Negative rating icon

Negative

7%6%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

Recent Reviews for Go-Optic

Showing 1 - 50 of 1,589

  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    very satisfied and easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Barbie

    Site Experience Feedback

    Oct 30, 2026

    The website was magnificent easy to locate the specific frame and had a variety of colors and in stock amazing!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rick

    Site Experience Feedback

    Oct 30, 2026

    very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • CiscoMan

    Post-Delivery Feedback

    Oct 30, 2026

    The frames I wanted showed available. I ordered, but gooptic could not get my frames from Smith Optics. I kept receiving back order dates pushed further out, multiple times. I called Smith Optics and they no longer made the frame and it was not coming back per Smith Optics. I called gooptics customer service and spoke with a supervisor because of all the delay emails. I ended up cancelling the Smith Frame/RX Lens order. I was able to find another frame that I thought might work. I have received the frame with my RX Lenses as ordered. The Frame has presented me with some challenges, but the RX/Lens are perfect.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 7
    • Customer Support: 10
    Full ratings for this review »
  • Brad

    Site Experience Feedback

    Oct 29, 2026

    These exact glasses at the optometrist are $253.00. I been wearing the titan flex for years and love them.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • kit0465

    Site Experience Feedback

    Oct 29, 2026

    website very user friendly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • George

    Post-Delivery Feedback

    Oct 29, 2026

    Additional Magnetic Sunglasses should be offered for the Air Mags

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kire

    Site Experience Feedback

    Oct 29, 2026

    The website can be confusing. My cart disappears if I leave it to the next day. Every time I want to make simple change, I have to start form zero again. Every time i change the filters, the page scroll up again. Very annoying.

    • Overall Rating: 4
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 29, 2026

    I was able to find what I was looking for and order with ease without having to worry about breaking the bank.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 29, 2026

    I came looking for these specific glasses and you had them.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • df

    Post-Delivery Feedback

    Oct 28, 2026

    all went well

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • ShortChop

    Site Experience Feedback

    Oct 28, 2026

    You're the ONLY place I can find online that lets me spec the brand and type of lens, and that is a necessity. I DO wish you would let me specify a RANGE of lens widths, or maybe have a group of S, M, L, XL sizes.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 26, 2026

    Good Job.

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Ron

    Post-Delivery Feedback

    Oct 26, 2026

    This is the third time I've ordered from gooptic. The website is easy to navigate and make my purchase, However, I wanted to order the same style I ordered before, but it was not available on the site. Overall, the ordering process is easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • JS

    Post-Delivery Feedback

    Oct 25, 2026

    My package said it was shipped on October 6th with an ETA of 1-3 business days, but did not arrive until the 16th. After arrival, one of the screws holding one of the lenses was not attached, and would not screw into the frame. I had to buy a eyeglass repair kit and a replacement screw to finally get the lens into the frame.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    • On Time Delivery: 1
    • Customer Support: N/A
    Full ratings for this review »
  • Mollie

    Site Experience Feedback

    Oct 25, 2026

    so excited that you have older glasses styles I couldn't find other places.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SteveG

    Site Experience Feedback

    Oct 25, 2026

    I was looking for a discontinued eyeglass frame. I couldn't find it anywhere, but Go-Optic had it! Great price and reasonable shipping. Great experience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • dkbrenny

    Post-Delivery Feedback

    Oct 25, 2026

    Easy and friendly site to use in placing an order, and great value of items I needed to order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • crystal

    Site Experience Feedback

    Oct 25, 2026

    I wish there could be virtual try-ons with the lenses. but the existing details are already very helpful

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alan

    Site Experience Feedback

    Oct 24, 2026

    Recommended.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dan

    Site Experience Feedback

    Oct 24, 2026

    I didn't order lenses with these frames with lenses but i would've liked to have done so. I found ordering lenses confusing. Additionally, an overall consumer confidence score of less than four didn't inspire my confidence.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Lady Jane G

    Site Experience Feedback

    Oct 23, 2026

    Costs for everything are pretty steep. Without the small coupon discount, I would not have made this purchase

    • Overall Rating: 9
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Four eyes

    Site Experience Feedback

    Oct 23, 2026

    The website as very easy to use

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 22, 2026

    Everything went well.. Looking forward to getting my Frames.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Andy

    Site Experience Feedback

    Oct 22, 2026

    Overall, it was pretty simple

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Rmart

    Site Experience Feedback

    Oct 21, 2026

    Easy to navigate site .

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Me sans glasses

    Site Experience Feedback

    Oct 20, 2026

    items online are not updated to show when they are discontinued. No refund offered for previous purchase, only allowed to get a credit toward another purchase - resulting in you holding my money for like 3 years now and forcing me to purchase from you. Will not recommend. Only gave a 5 on this order because I haven't actually received it yet. fingers crossed this frame isn't ALSO discontinued and the order gets fulfilled timely and accurate.

    • Overall Rating: 5
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 3
    Full ratings for this review »
  • dave f

    Site Experience Feedback

    Oct 20, 2026

    this is second buy. first was 2 years ago

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bigsin916

    Site Experience Feedback

    Oct 19, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Viz the nutt 2

    Post-Delivery Feedback

    Oct 19, 2026

    Shipping. And order tracking is not always available and need ton update the system

    • Overall Rating: 3
    • Would Shop Here Again: 4
    • Likelihood To Recommend: 7
    • On Time Delivery: 2
    • Customer Support: 4
    Full ratings for this review »
  • Julie

    Site Experience Feedback

    Oct 18, 2026

    Ease of ordering.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Worm

    Site Experience Feedback

    Oct 17, 2026

    Loved it

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rom83

    Site Experience Feedback

    Oct 17, 2026

    Good

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 16, 2026

    Your online reviews make me a little nervous i hope i get my frames. Would suggest this survey hit when people get their frames!

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Sylvanblood

    Site Experience Feedback

    Oct 15, 2026

    My frame broke a few days ago, i was just shopping for the same frame so that I can either swap the lenses or grab parts off of a new frame. Either way, it was a quick and easy purchase. I had the name of my frame and color to look for, the search function was very easy on the website. It was listed about $6 cheaper on your website compaired to others and shipping was equal. Easy to do procedure.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 4
    Full ratings for this review »
  • G

    Site Experience Feedback

    Oct 15, 2026

    no issue so far

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • yurii

    Site Experience Feedback

    Oct 14, 2026

    Amazing!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • James 1

    Site Experience Feedback

    Oct 14, 2026

    Great experience, this is my 5th online purchase from GoOptic, and process is seemless.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Trin

    Site Experience Feedback

    Oct 12, 2026

    Website was very easy to use found what I was looking for right away and was able to choose to not have lenses.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Knit4kicks

    Site Experience Feedback

    Oct 12, 2026

    I am ordering for the first time and the website was easy to navigate and my prescription is light so I am confident my order will be completed correctly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • dkbrenny

    Site Experience Feedback

    Oct 12, 2026

    Easy to use your on line order, will be back

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BLB

    Post-Delivery Feedback

    Oct 12, 2026

    The website worked well. I like that I could solve my problem online through an intuitive interface.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • kiki

    Site Experience Feedback

    Oct 12, 2026

    i think the price is very expensive and also the shipping cost

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • No

    Site Experience Feedback

    Oct 11, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • kim

    Post-Delivery Feedback

    Oct 11, 2026

    They were exactly as described

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Zeze

    Site Experience Feedback

    Oct 11, 2026

    Bellagio glass frames have been my favorites for more than 20 years. I previously got the same frames I'm buying for $20 on Ebay and now I am paying $200 for the same frame as I am using the same lenses of my old ones. I wish they were not so expensive even tough I will be saving money using my old lenses,

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bernie

    Site Experience Feedback

    Oct 10, 2026

    Very easy

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Steve

    Site Experience Feedback

    Oct 10, 2026

    The Website is a little confusing on Android, many dead links. PC experience is better

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bill

    Site Experience Feedback

    Oct 10, 2026

    I would like to see multiple angles/visual of the sunglasses product. Also, some of the descriptions on the Rio Ray were incorrect, whereas they listed them as designed for women when they were a men’s product. Would’ve been nice for a military/veterans discount as well but your pricing is very well placed.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Kyle

    Site Experience Feedback

    Oct 10, 2026

    This was one of the only websites that had my frames, so I was pleasantly surprised to find it.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »