Go-Optic Customer Reviews
Go-Optic holds a 8.5/10 overall rating and 170 verified post-delivery reviews on Bizrate.
Go-Optic Rating
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Learn more about reviewsOverall Satisfaction:
8.5out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 73% | 75% |
 Neutral | 11% | 8% |
 Negative | 16% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
7.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 73% |
Neutral | 18% | 20% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Go-Optic
Showing 1 - 50 of 1,664
Taylor
Site Experience FeedbackSep 14, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ellie Mae
Site Experience FeedbackSep 14, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geo
Site Experience FeedbackSep 14, 2026
Found the exact frames I needed to replace broken frames without dealing with an optician to get glasses remade. Was a bit higher than expected.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
TOM
Site Experience FeedbackSep 14, 2026
smooth and easy to find my glasses. With 20% coupon made me decide to purchase faster!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xuxi
Site Experience FeedbackSep 14, 2026
I just like how easy it is to get the lenses I want (which are from the very best) at a very reasonable price, whilst also choosing the frames myself and sending them in for the lenses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boris
Site Experience FeedbackSep 14, 2026
Generally, fine, though hard to get to talk to rep. I am asking for augmentation of the lenses, which was accepted in email communication, but no option to add additional cost in checkout process
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaac
Site Experience FeedbackSep 14, 2026
It was too easy for check out, and with the additional offers…awesome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
King
Site Experience FeedbackSep 14, 2026
Bon prix . Achat très facile et rapide
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brandon
Post-Delivery FeedbackSep 14, 2026
My order said 1 to 3 days i spent extra money for a faster service. Item seemed to have been out of stock and was not made clear that it would take over a week or I would not have ordered from your company. Not sure what the product looks like. Or how it's gonna be, or it's quality. Because I haven't received it yet.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 7
Glasses buyer
Site Experience FeedbackSep 13, 2026
Great purchase would do so again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Michelle
Site Experience FeedbackSep 13, 2026
Had what I want and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan
Site Experience FeedbackSep 12, 2026
I need my glasses so it’s my go to everytime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RA
Site Experience FeedbackSep 12, 2026
Description thorough and instructions easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lacie
Site Experience FeedbackSep 12, 2026
Very easy experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chacha
Site Experience FeedbackSep 12, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hindo
Post-Delivery FeedbackSep 12, 2026
I paid extra to get my item in 1-3 days. It took 11 days!
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: N/A
PB
Post-Delivery FeedbackSep 11, 2026
Easy process with a lots of options and clear visual of the frames offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Deidre
Site Experience FeedbackSep 11, 2026
Ease of use. Thank you for having the frame that I ordered. No one else seems to have it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackSep 11, 2026
I wanted some glasses that looked good with my wedding dress. I had several pairs picked out and decided over a few months. I went to the eye doctor for a prescription and came back to order from goOptic because they just don't have enough of the styles I like in store. I am happy I found some glasses that will look good with my wedding dress, and I'll be happy to keep wearing them after the wedding too!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pablo
Site Experience FeedbackSep 11, 2026
This was I think my 3rd purchase from Gooptic for lens in existing frames. No issues so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackSep 11, 2026
Purchase experience has been good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Charlie
Site Experience FeedbackSep 11, 2026
I was looking for a replacement frame for a frame that was discontinued, found it immediately on the website, done it 2 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RCL
Site Experience FeedbackSep 10, 2026
All went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
It is not clear, even now after ordering the lenses how do I get the prescription and the frame to you. Your phone service? Useless (Does not even follow thru with an email address).
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Dadoc
Site Experience FeedbackSep 10, 2026
Easy to order but not clear on mailing old glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 10, 2026
I love these glass frames but haven’t yet received them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
Gfc
Site Experience FeedbackSep 10, 2026
I am thrilled to have found these frames!! Ordered my first pair from the mfr, but broke them much later and could not find them to finally replace them until today!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackSep 10, 2026
I had some difficulty locating the exact product I wanted. The site did not start by asking if I was a returning customer, which I am. Unfortunately the exact frame I wanted is discontinued in the color I wanted, not your fault.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diamond Jim
Site Experience FeedbackSep 10, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duke
Site Experience FeedbackSep 10, 2026
Great looking glasses reasonably priced
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Garf
Site Experience FeedbackSep 10, 2026
Well they seem to be the only online dealers that have the glasses i want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 10, 2026
Have not received my glasses yet. Wanted information on insurance did not get. Some people I talked to were rude. It was like I was wasting their time. Very hard to get a live person.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 8
Popcorn
Site Experience FeedbackSep 9, 2026
Good prices and great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Post-Delivery FeedbackSep 9, 2026
I was hoping for faster shipping and it was fast but USPS slowed dilevery down because of holladay . I ordered with two day shipping and recieved it 4 working days later 6 days . I had broke my glasses and was needing them bad but you did a great job but USPS caused the late problem . In all Im satisfied with your companey . Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
Izod frames
Site Experience FeedbackSep 9, 2026
I had a hard time finding these frames. Glad you had them at a reasonable price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
William
Site Experience FeedbackSep 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fifi
Site Experience FeedbackSep 9, 2026
very happy. got the lenses i want for a price i can afford. very hard to find frames for my small face, but i'm excited about these.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Site Experience FeedbackSep 8, 2026
I had a great experience with the site and finding the specific frames I am looking for. Thank you for fulfilling my order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ber76
Site Experience FeedbackSep 7, 2026
Not much to report. Hopefully my glasses will be here in a few days, at most 5, and no longer. Not sure of quality or customer service.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
kmack15
Site Experience FeedbackSep 7, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rlsmd2001
Site Experience FeedbackSep 6, 2026
I've used your site many times. It's running slow today but otherwise it's great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackSep 6, 2026
None of the Labor Day coupons worked. Not even free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
John M
Site Experience FeedbackSep 5, 2026
A little tricky to get just what you are looking to order but got it done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I love Buying Replacement Lenses for My Eyeglasses from your company. This is my 3rd time buying from your company.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alex
Site Experience FeedbackSep 4, 2026
Thrilled to find an authorized reseller for Safilo frames! I'm hopeful that the frames were as advertised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackSep 3, 2026
Things were quick, but something was wrong in the beginning. Site took a few mins. To load/open. I made a selection online so I haven't Navied through all the site. But things look great and my payment was secure.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
slavka
Site Experience FeedbackSep 3, 2026
very quick and easy shopping experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike H
Site Experience FeedbackSep 3, 2026
I tried several online sites to purchase replacement frames. None of the allowed me to select sizes for frames. Your site was very easy to nav, and find my frames to replace a broken pair. Prices are about the same and the sites with lower prices would not let me select the size I needed. Over all,,, A++++++++++ company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Asis
Site Experience FeedbackSep 2, 2026
website very slow, other features good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Trans Am 73
Site Experience FeedbackSep 2, 2026
I liked the easiness of ordering without lenses. MY eye doctor handles the prescription part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10