Go-Optic Customer Reviews
Go-Optic holds a 8.5/10 overall rating and 164 verified post-delivery reviews on Bizrate.
Go-Optic Rating
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Learn more about reviewsOverall Satisfaction:
8.5out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 72% | 77% |
 Neutral | 10% | 5% |
 Negative | 17% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
7.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.3 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 75% | 72% |
Neutral | 18% | 21% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Go-Optic
Showing 1 - 50 of 1,651
Easy
Site Experience FeedbackSep 19, 2026
My interaction with the website went very well. It was very easy to find the item that I wanted and the process to purchase it was seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackSep 19, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mhamilton
Site Experience FeedbackSep 19, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Go optic user for life
Site Experience FeedbackSep 18, 2026
I placed orders with you guys. I don’t think when there’s a problem you guys handle it correctly I would prefer to receive a text. I also have other orders I placed that are delayed and not canceled and I don’t want them to get canceled. I want my items.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DeeDee
Site Experience FeedbackSep 18, 2026
very simple to fill out and very pleased with the pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackSep 18, 2026
Well I hope my order goes through.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Option
Site Experience FeedbackSep 18, 2026
Pretty good. I have a pair of glasses that I got a few years back and have not been able to find them in person. Your website pulled them up immediately and checkout was super easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emma
Site Experience FeedbackSep 18, 2026
Super easy website to use, consistent and reliable
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
JK
Site Experience FeedbackSep 18, 2026
I recommend showing frontal views of the glasses and a "try on" option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
willr
Site Experience FeedbackSep 17, 2026
good experience and pricing (and smart marketing)
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Alex
Site Experience FeedbackSep 17, 2026
I haven’t received order yet just placed it we will see how the shipping process goes.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jamie
Site Experience FeedbackSep 17, 2026
The website was easy to use. But it's frustrating not to be able to submit a claim for insurance. Phone interaction was pretty unfriendly.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Candy
Site Experience FeedbackSep 16, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
Good site see if my package comes on time.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
san
Site Experience FeedbackSep 16, 2026
very good site and was not complicated to order products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rabbit
Site Experience FeedbackSep 16, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackSep 16, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
beau101010
Site Experience FeedbackSep 15, 2026
found the specific lenses that I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Weezie
Site Experience FeedbackSep 15, 2026
It was nice also for being my first time shopping for frames online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackSep 15, 2026
This survey is a little premature since I haven't completed my order yet.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
CLD
Post-Delivery FeedbackSep 15, 2026
I would absolutely use go optic again and recommend it to you. The website is super people friendly and I had searched multiple sites for the frames I wanted and go optic had them plus a huge variety of other glasses. The multiple options for lenses was fantastic and these glasses were are so much better than the ones that are double and triple the price from my eye doctors office.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 15, 2026
The website gave me a code for 15% off, but there was no where to enter it for the discount.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Rizan
Site Experience FeedbackSep 15, 2026
all good and at least its not like the eye dr stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taylor
Site Experience FeedbackSep 14, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ellie Mae
Site Experience FeedbackSep 14, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geo
Site Experience FeedbackSep 14, 2026
Found the exact frames I needed to replace broken frames without dealing with an optician to get glasses remade. Was a bit higher than expected.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
TOM
Site Experience FeedbackSep 14, 2026
smooth and easy to find my glasses. With 20% coupon made me decide to purchase faster!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xuxi
Site Experience FeedbackSep 14, 2026
I just like how easy it is to get the lenses I want (which are from the very best) at a very reasonable price, whilst also choosing the frames myself and sending them in for the lenses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boris
Site Experience FeedbackSep 14, 2026
Generally, fine, though hard to get to talk to rep. I am asking for augmentation of the lenses, which was accepted in email communication, but no option to add additional cost in checkout process
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaac
Site Experience FeedbackSep 14, 2026
It was too easy for check out, and with the additional offers…awesome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
King
Site Experience FeedbackSep 14, 2026
Bon prix . Achat très facile et rapide
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brandon
Post-Delivery FeedbackSep 14, 2026
My order said 1 to 3 days i spent extra money for a faster service. Item seemed to have been out of stock and was not made clear that it would take over a week or I would not have ordered from your company. Not sure what the product looks like. Or how it's gonna be, or it's quality. Because I haven't received it yet.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 7
Glasses buyer
Site Experience FeedbackSep 13, 2026
Great purchase would do so again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Michelle
Site Experience FeedbackSep 13, 2026
Had what I want and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan
Site Experience FeedbackSep 12, 2026
I need my glasses so it’s my go to everytime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RA
Site Experience FeedbackSep 12, 2026
Description thorough and instructions easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lacie
Site Experience FeedbackSep 12, 2026
Very easy experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chacha
Site Experience FeedbackSep 12, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hindo
Post-Delivery FeedbackSep 12, 2026
I paid extra to get my item in 1-3 days. It took 11 days!
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: N/A
PB
Post-Delivery FeedbackSep 11, 2026
Easy process with a lots of options and clear visual of the frames offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Deidre
Site Experience FeedbackSep 11, 2026
Ease of use. Thank you for having the frame that I ordered. No one else seems to have it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackSep 11, 2026
I wanted some glasses that looked good with my wedding dress. I had several pairs picked out and decided over a few months. I went to the eye doctor for a prescription and came back to order from goOptic because they just don't have enough of the styles I like in store. I am happy I found some glasses that will look good with my wedding dress, and I'll be happy to keep wearing them after the wedding too!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pablo
Site Experience FeedbackSep 11, 2026
This was I think my 3rd purchase from Gooptic for lens in existing frames. No issues so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackSep 11, 2026
Purchase experience has been good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Charlie
Site Experience FeedbackSep 11, 2026
I was looking for a replacement frame for a frame that was discontinued, found it immediately on the website, done it 2 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RCL
Site Experience FeedbackSep 10, 2026
All went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
It is not clear, even now after ordering the lenses how do I get the prescription and the frame to you. Your phone service? Useless (Does not even follow thru with an email address).
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Dadoc
Site Experience FeedbackSep 10, 2026
Easy to order but not clear on mailing old glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 10, 2026
I love these glass frames but haven’t yet received them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
Gfc
Site Experience FeedbackSep 10, 2026
I am thrilled to have found these frames!! Ordered my first pair from the mfr, but broke them much later and could not find them to finally replace them until today!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10