Good Sam TravelAssist Reviews - 595 Reviews - 9.2/10
Good Sam TravelAssist Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 8.8 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.5 /10 |
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 77% |
Neutral | 17% | 17% |
Negative | 8% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Good Sam TravelAssist
Showing 1 - 20 of 595
Camper man
Site Experience Feedback
Dec 01, 2024
Like the discount price hope it continues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Camper man
Post-Delivery Feedback
Jan 06, 2025
I figured this travel assist would be good in case I had an emergency or some kind of medical need
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 7
- Full ratings for this review »
Cindy
Site Experience Feedback
Dec 03, 2024
Everything looks good. I look forward to taking advantage of the offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Post-Delivery Feedback
Jan 06, 2025
I was very appreciative of the customer service I received during a recent trip to California. Although I had the tires checked (and got the spare aired up) the day before I left Corpus Christi, I had a blowout. The customer service agent was very concerned about my safety on the highway and she arranged for service promptly. I was extremely happy with the driver who came to change my tire as well. Thank you very much!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JKendrjoy
Site Experience Feedback
Jan 05, 2025
Thank you for all your help and detail information that is given. To your knowledgeable team member thank you for all your help from start to finish. You were a joy to encounter on today. Thank you again for everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 28, 2024
Is there any way to get my various memberships with Good Sam changed to auto renew at the same date for all three? I have a Good Sam Membership, Good Sam Roadside Assist membership for myself and daughters, and Good Sam Travel Assist, all of which renew at different dates
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RV Betty
Site Experience Feedback
Jan 04, 2025
Have never had to use the product and hope we don't ever. Great peace of mind.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reddy
Site Experience Feedback
Dec 22, 2024
easy to get around and use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reddy
Post-Delivery Feedback
Jan 02, 2025
So fast and easy great know they are people I can reach out to
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Satisfied Customer
Site Experience Feedback
Dec 17, 2024
I have roadside service and travel assist. I am glad it was an easy process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BillyD
Site Experience Feedback
Dec 31, 2024
Nice signup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 31, 2024
I have renewed a trusted service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
1423
Site Experience Feedback
Dec 26, 2024
Wanted to sell me Good Sam membership but nowhere did it give me a place to say I am a member
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
1423
Post-Delivery Feedback
Dec 31, 2024
Good Sam has exactly what I had been looking for and gave me time to compare what I had been looking out from a different company. Young man allowed me to compare companies and what was offered. It was almost the same (a little better) for less money.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 30, 2024
I'm a happy camper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mel
Site Experience Feedback
Dec 28, 2024
Overall experience was very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MichiganGirl
Site Experience Feedback
Nov 08, 2024
Unable to complete purchase using my Good Sam Rewards Card: received fatal error. Also, I think there should be more incentive for repeat/continued customers. Why are incentives much less for loyal repeat customers than new customers?
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
MichiganGirl
Post-Delivery Feedback
Dec 27, 2024
I renewed my roadside assistance/emergency medical assistance membership, but I was not able to have the paperwork mailed to my current location. There was no option to change the mailing address vs my permanent address. I feel more confident traveling the country in my RV with my Good Sam Roadside Assistance insurance.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
Do Whopper
Site Experience Feedback
Dec 24, 2024
Worked for me
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Bryan B
Site Experience Feedback
Dec 21, 2024
Ok... Bullets aways work
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- Full ratings for this review »
Happy camper
Site Experience Feedback
Dec 20, 2024
3 times to try to get the same credit card excepted
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
onward
Site Experience Feedback
Dec 20, 2024
none
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
ls
Site Experience Feedback
Dec 19, 2024
was able to check out easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stroupp
Site Experience Feedback
Dec 19, 2024
I was a little confused by Renewal vs Purchase. I just needed a text link to renew.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »