GoalieMonkey Customer Reviews
GoalieMonkey holds a 9.3/10 overall rating and 353 verified post-delivery reviews on Bizrate.
GoalieMonkey Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 9% | 7% |
 Negative | 4% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
5.3 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 78% |
Neutral | 16% | 16% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for GoalieMonkey
Showing 1 - 50 of 2,038
Online Shopper
Site Experience FeedbackSep 2, 2026
Website kept getting stuck
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 2, 2026
website was good and check out was fast. I tried to buy by mobile phone and Apple Pay would not go through, so I had to purchase by online on computer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trevor
Site Experience FeedbackSep 2, 2026
It was good i just wish yall had a 950 certified cateye
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Pierre
Site Experience FeedbackSep 2, 2026
Great prices. I picked up a few big ticket items I needed that were part of the Labor Day Sale. However, I tried to get a price match because I just ordered the same item a week ago and the price changed significantly. When trying to contact customer service I only got an AI bot.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
xxxxxxx
Site Experience FeedbackSep 2, 2026
loved the great selection and all my purchases were 50% off
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Eric
Site Experience FeedbackSep 2, 2026
Good easy to use site. I like the way the cart is set up and allows you to see what stores have the product available.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 2, 2026
Easy to order online
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 1, 2026
Looking for goalie jersey for weekend game
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Man
Site Experience FeedbackSep 1, 2026
Gift for grandson. Picked out by his father
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bearjew36
Site Experience FeedbackSep 1, 2026
The website made for an easy smooth purchasing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ThatGoalieJay
Site Experience FeedbackSep 1, 2026
good overall experience. would recommend goalie monkey to friends
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
George
Post-Delivery FeedbackSep 1, 2026
Just good quality product offerings.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jude 88
Site Experience FeedbackAug 31, 2026
Always have good deals and easy to get done
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Will
Site Experience FeedbackAug 31, 2026
There is some lag on the site from time to time. This was particularly evident when it came to check out. I had to refresh a few times to get things moving.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FiebzMom
Site Experience FeedbackAug 31, 2026
Easy to find what my daughter wanted and easy to order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeU
Site Experience FeedbackAug 31, 2026
I really love the new goalie pads I had custom made. Very nice quality work.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
CandiceD
Site Experience FeedbackAug 31, 2026
Ended up buying a True stick that wasn't exactly what we were looking for but the selection on True's was pretty limited in what was offered in the needed size. Pretty good price but I wish there were more reviews available but that isn't really a GM issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tricia
Site Experience FeedbackAug 30, 2026
Goalie Monkey has always provided quick customer service and delivered on time. We live in a small town, that does not have a full service hockey store, especially for my goalie, so this is a great option to have when we need equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas
Site Experience FeedbackAug 30, 2026
Amazing! Never have any issues!! Great company and website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joseph
Site Experience FeedbackAug 30, 2026
Good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HockeyParent
Post-Delivery FeedbackAug 29, 2026
Your AI chat on your website FUCKING SUCKS! It totally and completely FUCKING WORTHLESS! You should be embarrassed as to how bad it is. What a disgrace.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 3
Goaliemom31
Site Experience FeedbackAug 29, 2026
Quick and easy place to buy a stick after breaking one in a game
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ms
Site Experience FeedbackAug 29, 2026
it was easy to use and good discounted prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patriot Dad
Site Experience FeedbackAug 29, 2026
Smooth transaction and the 15% off coupon for signing up for email was an excellent way to encourage me to complete the transaction today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slbridge
Site Experience FeedbackAug 29, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 29, 2026
Very slow website, did not show final cost
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Lwag
Site Experience FeedbackAug 29, 2026
Super easy to navigate. Ordered from goalie monkey before and had zero complaints. Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
Love the products and selection. Website is slow but may be my internet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
for a $200 stick, shipping should be free
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blade
Post-Delivery FeedbackAug 28, 2026
Great selection and great prices. Products are always well packed and shipped on time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gardenkat
Site Experience FeedbackAug 28, 2026
Transaction was easy and straightforward. Found a desired item at a really good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 27, 2026
Great prices and discounted gear, makes a familys money go alot further.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Felish
Site Experience FeedbackAug 27, 2026
Good interaction, found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam the hungry
Site Experience FeedbackAug 27, 2026
I’ve been using goalie monkey for a long time now and the shipping insurance is a new expense I didn’t want to pay for( but It made me think that if I didn’t buy it, goalie monkey wouldn’t take care of a damaged package. I’ve only had one out of many orders need attention in the past and they handled it perfectly. (Damaged stick straight out of the box. - they replaced within a week after I sent them pictures.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 27, 2026
I was able to find an item on clearance that I liked and nobody else had. However, the shipping is too expensive and I have always used Pure Hockey because there is a location near me and I can order stuff in store with no shipping cost.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Max
Site Experience FeedbackAug 27, 2026
Went smoothly, except check out was a bit slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
will
Site Experience FeedbackAug 26, 2026
Good, they had item i was in the market for. Bad, the site refreshed and cleard my information as i was checking out causing me to start over. also, was looking for a specific item you no longer had in stock.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 26, 2026
Ordered product on Thursday. It did not ship out until Wednesday of following week. Extremely long wait to get ahold of customer service to figure out what was going on with the delay. The products I ordered, while of excellent quality, did not work for me so I decided to return them. The package is in transit and we'll see how promptly Goalie Monkey handles the receipt and refund. Independent of the shipping delay, I received email notification of an order placed by another person...their name/shipping address/payment method. The order appeared in my account as well. Chat bot was no help trying to resolve this. Emailed customer service and they tell me that the order cannot be removed from my account. This seems crazy to me. I have received the shipping notice for this order as well. This order still shows up in my account. I bet the person that ordered the items is wondering what is going on.
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- On Time Delivery: 7
- Customer Support: 3
Endin
Site Experience FeedbackAug 25, 2026
Good, but i hope there is free shipping for minimum payment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ67
Site Experience FeedbackAug 24, 2026
Great selection and easy process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LOU
Site Experience FeedbackAug 24, 2026
i BOUGHT GOALIE PADS AND A GOALLIE HELMET AND MY POINTS HAVE NOT SHOWN UP YET ON MY ACCOUNT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
user friendly and found what we needed quickly
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jude88
Site Experience FeedbackAug 23, 2026
Stock is good and always straight forward my main source of purchasing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TitanD1981
Site Experience FeedbackAug 23, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bell
Post-Delivery FeedbackAug 22, 2026
Normally, I have a good experience with Goalie Monkey but this time when I pressed order and the system went out from my account page then my cart was disappeared so I need to add one more in the cart and it was end up with 2 pieces in my cart. This time I haven't aware with the price but after I paid I just saw 2 amounts in my order. I sent the message no one reply back until 3 days. I think this is not helpful when someone is really needs help.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 3
Online Shopper
Site Experience FeedbackAug 21, 2026
Good sticks good prices
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Juantimer
Site Experience FeedbackAug 21, 2026
Overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hockey
Site Experience FeedbackAug 21, 2026
a couple hiccups with the blocker not available after it allowed me to put it in the chart.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Chris G
Site Experience FeedbackAug 21, 2026
Was much better than the other guys. Well Done!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10