GlassesUSA Customer Reviews
GlassesUSA holds a 8.3/10 overall rating and 1,115 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 65% | 65% |
 Neutral | 17% | 17% |
 Negative | 18% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 77% |
Neutral | 18% | 18% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,742
Jon
Site Experience FeedbackOct 21, 2026
I had no complaints... Everything was pretty straight forward and easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chulo
Site Experience FeedbackOct 21, 2026
so happy they carry designer frames
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeral
Site Experience FeedbackOct 21, 2026
The exp was good, easy to use and handle, takes a little time to have glasses ready tho
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bob
Site Experience FeedbackOct 21, 2026
great options prices aren't bad definitely recommend
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimbo
Site Experience FeedbackOct 21, 2026
Yes
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 21, 2026
Quick and easy process and good price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rick
Site Experience FeedbackOct 21, 2026
Overall great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
It was an ok experience
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Geo
Site Experience FeedbackOct 21, 2026
This is so simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackOct 21, 2026
H
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Sharon Sue
Site Experience FeedbackOct 21, 2026
I always had a good experience with ordering my glasses. I have no complaints. I do wish they have my most CURRENT prescription on my record. They show older prescriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lela
Site Experience FeedbackOct 21, 2026
I have to type in my prescription every time I choose a different frame.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zaz
Site Experience FeedbackOct 21, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
D
Site Experience FeedbackOct 21, 2026
Excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoMama
Site Experience FeedbackOct 21, 2026
I really like the virtual try on and it was super helpful in making my choice. I do wish that they all had that option, as I noticed some of the higher-end brands don't. Overall, great glasses shopping experience- can't wait to get them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David C
Site Experience FeedbackOct 21, 2026
I needed additional unique nose pads for the glasses I had obtained through Glasses USA. And, because I had previously found the required nose pads in their Eyeglass Repair Kit, I had only to find my prior Order to order the same kit again. Very easy. And the Kit is a reasonable $7, much easier than searching for unique replacement nose pads!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cru
Post-Delivery FeedbackOct 21, 2026
Lo mejor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TennMadMan
Site Experience FeedbackOct 21, 2026
It's hard to communicate with you. For some reason you do not want to communicate like humans. Its all Ai BS.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Fpg
Site Experience FeedbackOct 21, 2026
Easy to manuever website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackOct 21, 2026
I had a freakout after losing my glasses and the ease of reordering on here was incredible.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lull
Site Experience FeedbackOct 21, 2026
Great site. I have switched from another online seller and now are only buying from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
torinj
Site Experience FeedbackOct 21, 2026
Website was easy to use. I like how they have discounts to allow any and everyone to purchase glasses
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Naldo
Post-Delivery FeedbackOct 21, 2026
I ordered these nice frames but unfortunately the fit was not correct. They where sent back and I reordered new ones, waiting on them now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fussa
Post-Delivery FeedbackOct 21, 2026
Very user friendly site and the ability to "try" the glasses live with your camera. For the price and quality, I have started to tell all my friends about my positive experience. In fact, I just ordered a new set of glasses!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 21, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
EOB81
Site Experience FeedbackOct 21, 2026
I like the simplicity of the ordering experience and the 365 day guarantee. I don't like that I can't use my insurance benefits for the frames. The overall purchase is more expensive than the in-store purchase I made at my optical center.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
JC
Site Experience FeedbackOct 21, 2026
smooth purchase thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cass
Site Experience FeedbackOct 21, 2026
So far the process has been seamless. I am anxious to see how it turns out since I have a high prescription and progressive lenses
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rocs Macho
Site Experience FeedbackOct 21, 2026
I was able to browse with general searches and then was able to filter down to the options that caught my attention.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Burasuta
Site Experience FeedbackOct 21, 2026
Easy process to go through
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
jan
Post-Delivery FeedbackOct 21, 2026
I ordered glasses that were too big for me, my mistake. I was able to return them easily with pre paid shipping. They have a good selection of low price glasses. the try on feature on the website works very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chrissy
Site Experience FeedbackOct 21, 2026
Quick and easy, I’ve been ordering for years and have never had a problem and they’re always made so well!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mk
Site Experience FeedbackOct 21, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cobi
Site Experience FeedbackOct 20, 2026
I thoroughly enjoyed shopping for my glasses today. The online ordering process was swift and hassle-free, and they offered a wide range of options to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Via
Site Experience FeedbackOct 20, 2026
The frames I wanted to rebuy don't exist anymore ... do you take old glasses / frames and replace the lenses ?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
The photos were missing for my glasses that I purchased.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Saige
Site Experience FeedbackOct 20, 2026
I found the website easy to navigate, the selection was vast. There are so many choices that most people can find their pair here. all the steps were very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackOct 20, 2026
I have a great experience shopping my contacts here!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackOct 20, 2026
No complaints here. Waiting on glasses to arrive and will update accordingly..
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy Camper
Site Experience FeedbackOct 20, 2026
Very good! I do wish the categories weee better labeled!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
buttercup
Site Experience FeedbackOct 20, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 20, 2026
Nothing bad to say Good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chip
Site Experience FeedbackOct 20, 2026
Very wide variety of glasses and easy to use site
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Satisfied Custumer
Site Experience FeedbackOct 20, 2026
I had a wonderful experience with GlassesUSA! The entire process was excellent, and I was very pleased with the service. The website was easy to navigate, and I was able to find exactly what I was looking for. Everything went smoothly, and my overall experience exceeded my expectations. I truly appreciate the quality of service and how convenient the process was. I would definitely recommend GlassesUSA to others and look forward to shopping with them again in the future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michael H
Post-Delivery FeedbackOct 20, 2026
The selection of eyewear was unmatched. The process of ordering my glasses and submitting my prescription was simple. The price and quality of my new glasses exceeded my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JB
Site Experience FeedbackOct 20, 2026
Easy to find glasses and upload my prescription!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Soberpauly
Site Experience FeedbackOct 20, 2026
This was much better then the experience I was having at Americas Best where I got my Rx
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jenny F
Post-Delivery FeedbackOct 20, 2026
The website is very easy to navigate and I like that you can try them on. I intend to get another pair soon. My husband has four pairs great experience.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Silver
Site Experience FeedbackOct 20, 2026
Good deal and good business etiquette.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 20, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10