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GlassesUSA Reviews - 2,325 Review - 8.3/10

Dec 3, 2024
Founded in 2009, GlassesUSA is an online retailer of prescription eyewear, contact lenses, readers, and sunglasses, with a wide variety of affordable frames, as well as pricier designer options.

GlassesUSA Rating

Rating
Overall Satisfaction8.3 /10
Would Shop Here Again8.2 /10
Likelihood to Recommend8.2 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.3 /10
On-Time Delivery8.2 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

8.3out of 10


Would Shop Here Again:

 

8.2out of 10


Likelihood To Recommend:

 

8.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

76%77%

Neutral

18%17%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.9 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for GlassesUSA

Showing 1 - 20 of 2,325

Tortuga

Site Experience Feedback

Dec 01, 2024

Missed the bogo:(

AL_Belo

Site Experience Feedback

Dec 01, 2024

Trying on the glasses is a game changer ! 👓

Flor

Site Experience Feedback

Dec 01, 2024

Love the site ..so easy to use

COlove

Site Experience Feedback

Dec 01, 2024

The site was easy to use. I love the virtual look feature to see how the glasses look.

Eli

Site Experience Feedback

Dec 01, 2024

I am satisfied with my ordering experience

Cathy

Post-Delivery Feedback

Dec 01, 2024

Had some problems reaching a person for customer support. With time problems were satisfactorily resolved

Rogelio

Site Experience Feedback

Dec 01, 2024

Easy access to all selection and filters to exactly the product I’m looking for. Needs more promotion to better access your services.

DJAries69

Site Experience Feedback

Dec 01, 2024

The only Issue I experienced is that the orders I had done prior were bot found neither was my prior prescription..

Mila O

Site Experience Feedback

Dec 01, 2024

i loved the selection and the live try on was soooo helpful and accurate to help me find the frames of my dreams

TWISTY

Site Experience Feedback

Dec 01, 2024

MY HUSBAND LOST HIS GLASSES AND WITH THE BLACK FRIDAY DEALS I HAVE PURCHASED 2 PAIR THROUGH YOUR COMPANY WITH EASE.

Katie

Site Experience Feedback

Dec 01, 2024

It was easy to use. Good discount

Rese

Site Experience Feedback

Dec 01, 2024

None

Richard

Site Experience Feedback

Dec 01, 2024

Website was very easy to navigate and check out went swiftly

Tom

Site Experience Feedback

Dec 01, 2024

Pretty good

ruth

Site Experience Feedback

Dec 01, 2024

I wanted to get the same frames that I had previously purchased but they are no longer available. Was difficult to try to get the same thing, so I didn't. I got sunglasses instead. Also I had to put the prescription in twice. Almost went through with the prescription from 3 years ago even though I had put it in, didn't save it i guess. glad i caught it though.

Newbie

Site Experience Feedback

Dec 01, 2024

Hope the order results go well. First time, and haven’t received the glasses yet.

JK

Post-Delivery Feedback

Dec 01, 2024

I like that you can upload a photo and see how the glasses would look before you try them on. the site is easy to navigate and has a great selection of glasses with limitless ways to customize. this is my second time using the site, and I would highly recommend it to all of my friends and family.

Tyler

Post-Delivery Feedback

Dec 01, 2024

Excellent product. Very timely delivery

Bud

Post-Delivery Feedback

Dec 01, 2024

Prescription or product were to blame for lack of functioning of the product.

Alex

Site Experience Feedback

Nov 07, 2024

I love it


Post-Delivery Feedback

Dec 01, 2024

Both pair of glasses was missing parts or defective frames