GlassesUSA Reviews - 2,325 Review - 8.3/10
GlassesUSA Rating
Overall Satisfaction | 8.3 /10 |
---|---|
Would Shop Here Again | 8.2 /10 |
Likelihood to Recommend | 8.2 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 8.3 /10 |
On-Time Delivery | 8.2 /10 |
Satisfaction with Customer Support | 7.8 /10 |
8.3out of 10
Would Shop Here Again:
8.2out of 10
Likelihood To Recommend:
8.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 76% | 77% |
Neutral | 18% | 17% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9.0 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 20 of 2,325
Tortuga
Site Experience Feedback
Dec 01, 2024
Missed the bogo:(
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
AL_Belo
Site Experience Feedback
Dec 01, 2024
Trying on the glasses is a game changer ! 👓
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flor
Site Experience Feedback
Dec 01, 2024
Love the site ..so easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
COlove
Site Experience Feedback
Dec 01, 2024
The site was easy to use. I love the virtual look feature to see how the glasses look.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Eli
Site Experience Feedback
Dec 01, 2024
I am satisfied with my ordering experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Cathy
Post-Delivery Feedback
Dec 01, 2024
Had some problems reaching a person for customer support. With time problems were satisfactorily resolved
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Rogelio
Site Experience Feedback
Dec 01, 2024
Easy access to all selection and filters to exactly the product I’m looking for. Needs more promotion to better access your services.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJAries69
Site Experience Feedback
Dec 01, 2024
The only Issue I experienced is that the orders I had done prior were bot found neither was my prior prescription..
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Mila O
Site Experience Feedback
Dec 01, 2024
i loved the selection and the live try on was soooo helpful and accurate to help me find the frames of my dreams
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TWISTY
Site Experience Feedback
Dec 01, 2024
MY HUSBAND LOST HIS GLASSES AND WITH THE BLACK FRIDAY DEALS I HAVE PURCHASED 2 PAIR THROUGH YOUR COMPANY WITH EASE.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katie
Site Experience Feedback
Dec 01, 2024
It was easy to use. Good discount
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Rese
Site Experience Feedback
Dec 01, 2024
None
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Richard
Site Experience Feedback
Dec 01, 2024
Website was very easy to navigate and check out went swiftly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Dec 01, 2024
Pretty good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ruth
Site Experience Feedback
Dec 01, 2024
I wanted to get the same frames that I had previously purchased but they are no longer available. Was difficult to try to get the same thing, so I didn't. I got sunglasses instead. Also I had to put the prescription in twice. Almost went through with the prescription from 3 years ago even though I had put it in, didn't save it i guess. glad i caught it though.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Newbie
Site Experience Feedback
Dec 01, 2024
Hope the order results go well. First time, and haven’t received the glasses yet.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
JK
Post-Delivery Feedback
Dec 01, 2024
I like that you can upload a photo and see how the glasses would look before you try them on. the site is easy to navigate and has a great selection of glasses with limitless ways to customize. this is my second time using the site, and I would highly recommend it to all of my friends and family.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tyler
Post-Delivery Feedback
Dec 01, 2024
Excellent product. Very timely delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bud
Post-Delivery Feedback
Dec 01, 2024
Prescription or product were to blame for lack of functioning of the product.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 4
- Customer Support: N/A
- Full ratings for this review »
Alex
Site Experience Feedback
Nov 07, 2024
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Post-Delivery Feedback
Dec 01, 2024
Both pair of glasses was missing parts or defective frames
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »