GlassesUSA Customer Reviews
GlassesUSA holds a 8.4/10 overall rating and 1,019 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.4out of 10
Would Shop Here Again:
8.4out of 10
Likelihood To Recommend:
8.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 64% |
 Neutral | 16% | 18% |
 Negative | 17% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 76% |
Neutral | 18% | 19% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,675
DurangoKiD
Site Experience FeedbackAug 13, 2026
I’m very satisfied with my overall experience. The process was easy and straightforward, and everything went smoothly. I’m happy with the service I received and would consider using GlassesUSA again in the future.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trei
Site Experience FeedbackAug 13, 2026
Honestly great experience all around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jamie
Site Experience FeedbackAug 13, 2026
ordering glasses for my son. i found it very easy except when it came to the PD portion. It was no fault of the website more so of the doctors. i hope that it is right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
d
Site Experience FeedbackAug 13, 2026
i love the glasses selection
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MGMR
Site Experience FeedbackAug 13, 2026
I love the virtual try on! It literally is what sells your product...it truly mimics the experience of trying on glasses at a brick and mortar location, looking in a mirror, but without the hassle, very quickly, and without a sales person who may or may not be the best opinion. Can even take pics of the virtual and send it to your friends for input! Truly great...can't wait to receive my product, and I only bought a 'basic' pair to help with driving, distance, etc., but as my needs continue to change, I am definitely going to be back to see other options, sunglasses, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evr
Site Experience FeedbackAug 13, 2026
Easy to navigate with fair prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mia C
Site Experience FeedbackAug 13, 2026
The website loaded very well. The format is easy to read. Checking out was quick and easy. The web try-on feature worked well. The website interacted well--I didn't get lost or have a hard time reading. I didn't have any troubles with the web design features.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
will
Site Experience FeedbackAug 13, 2026
I hope this attempt goes better, first order was sent to an incorrect address and little has been done to correct
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Meredith
Site Experience FeedbackAug 13, 2026
very easy ordering process. great prices.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KewlGirl
Site Experience FeedbackAug 13, 2026
This was easy and I received help from an online agent, very helpful I am pleased with my shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n/a
Site Experience FeedbackAug 13, 2026
n/a
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackAug 13, 2026
It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TG
Site Experience FeedbackAug 13, 2026
The discount was not as much as I expected but hope my glasses will be worth it.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Woohoo!
Site Experience FeedbackAug 13, 2026
Easy order now waiting to see product.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kay
Site Experience FeedbackAug 13, 2026
I have had positive past experiences where customer service reps have helped me with my order and ordering online
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JN
Site Experience FeedbackAug 13, 2026
Pretty easy website to maneuver but there's always a surprise cost at the end.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ruby2sday
Post-Delivery FeedbackAug 13, 2026
I wish I had bought a wire frame. You can adjust them much better than plastic, but my last two pair were wire, and I wanted a change. Plastic not as comfortable, stiff, and afraid of breaking them if I do too much bending.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 2
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 13, 2026
easy to access and interact
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
cindy32
Site Experience FeedbackAug 13, 2026
its easy to place orders very good prices and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackAug 13, 2026
My first time on this website. I love all of the frames! I will be ordering again for a second pair, after I pay these off!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sw43
Post-Delivery FeedbackAug 13, 2026
Perfect experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AJ
Site Experience FeedbackAug 13, 2026
The virtual try on and frame matching was very helpful. I was able to pick frames that matched my features, view them on my face and complete my order in less than 10 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Post-Delivery FeedbackAug 13, 2026
Ordered glasses for my daughter, very clear pricing and process. Will definitely be using this site for all our glasses in the family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Zsabel
Post-Delivery FeedbackAug 13, 2026
Great shipping price
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 5
Katie
Site Experience FeedbackAug 12, 2026
I have never ordered glasses online before because I can be a bit picky with how they fit and look on my face. I liked that it was free shipping and free returns so I figured why not try it. So I ordered prescription glasses and sunglasses. Unfortunately, I was not fond of sunglasses and one pair of regular glasses, Unfortunately both of those glasses just didn’t go with my face frame. Also one kept sliding off my face too. But I was able to return them and get a refund. It was super nice and easy! I absolutely recommend GlassesUSA.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kritchy
Site Experience FeedbackAug 12, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Lary
Site Experience FeedbackAug 12, 2026
It was great no complaints
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 12, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Knights
Site Experience FeedbackAug 12, 2026
Pretty straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Great experience with your website, my first time ordering from your company.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
wizard
Site Experience FeedbackAug 12, 2026
It was horrible to figure out how to remove an item from the cart. Make the site easier to scan the user and then while your locked in with the scan... then be able to navigate to all the different frames then colors for each frame if necessary. simplify the users navigation to a successful purchase will allow more sales.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Kira
Site Experience FeedbackAug 12, 2026
Interaction with the website today was a good one quick and easy. I will definitely be back to order a new set next year.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kiki
Site Experience FeedbackAug 12, 2026
Love the AI face feature to find the right fit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kemme
Site Experience FeedbackAug 12, 2026
Excellent. Love these!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BuckarooBonzai
Site Experience FeedbackAug 12, 2026
Today was a successful day w/ GlassesUSA/ that was not always the case but grateful for the ease & efficiency on this date/ thank u / love ur product
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Peanut 20/20
Site Experience FeedbackAug 12, 2026
I’ve used this site for the last 5 years. I simply get a yearly eye exam and enter my prescription into the site and save it. BOGOs are my favorite sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie K
Site Experience FeedbackAug 12, 2026
I found it easy to work with my insurance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chief Nic
Site Experience FeedbackAug 12, 2026
Good, but you'd think shipping would be included for as much as I'm spending on a pair of glasses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackAug 12, 2026
Good however would have liked more photos of the glasses on people's faces.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Anonymous
Site Experience FeedbackAug 12, 2026
The try on option it doesn't work for sunglasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Apc
Site Experience FeedbackAug 12, 2026
I came back for ease and I needed glasses but I don’t like this company. Terrible service last time.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Kashi
Site Experience FeedbackAug 12, 2026
The website makes it very easy to choose the glasses you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR
Site Experience FeedbackAug 12, 2026
Would like to have insurance benefit
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Tony
Site Experience FeedbackAug 12, 2026
My only complaint is I'm not able to go back to verify the lens sizes.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Stevie
Site Experience FeedbackAug 12, 2026
The website is easy to order from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ADA
Site Experience FeedbackAug 12, 2026
Great Experience and pricing. Second pair of glasses I have purchased from site.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jm
Site Experience FeedbackAug 12, 2026
Great place to get glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
But af
Site Experience FeedbackAug 12, 2026
Easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mopi
Site Experience FeedbackAug 12, 2026
I saw no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dom
Site Experience FeedbackAug 12, 2026
I order from here all the time throughout the years never had an issue thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10