GlassesUSA Customer Reviews
GlassesUSA holds a 8.3/10 overall rating and 1,007 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 66% | 69% |
 Neutral | 16% | 13% |
 Negative | 18% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
6.8 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 74% |
Neutral | 18% | 21% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,673
Wolffgirl
Site Experience FeedbackJul 30, 2026
Site was easy to use and the AI function made choosing a pair of glasses easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Big O
Site Experience FeedbackJul 30, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yani
Site Experience FeedbackJul 30, 2026
Great, always super easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TwinMom15
Site Experience FeedbackJul 30, 2026
Have always had good experiences with the website and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
good
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Swoots
Site Experience FeedbackJul 30, 2026
Intelligently simple and intuitive. The AI assistant was very helpful giving cogent advice and guidance. I've been a big fan of GlassesUSA for sometime now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nigga
Site Experience FeedbackJul 30, 2026
Swift and easy checkout, useful instructions.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Hello
Site Experience FeedbackJul 30, 2026
I had a great overall experience on the website today, but I believe the pricing could be more transparent and clearly displayed. Making the cost breakdown easier to understand would improve the shopping experience. Also I wish we can use more than one coupon
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gene
Site Experience FeedbackJul 30, 2026
I had a little bit of trouble navigating the purchase. It would help if you would put the prescription upload option earlier in the process. Otherwise, it was pretty straightforward.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amazing Experience
Site Experience FeedbackJul 30, 2026
I love the selection of glasses and how easy it was to upload a picture of my daughters prescription. The coupons were also amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Post-Delivery FeedbackJul 30, 2026
Product was delayed and did not get shipped in the time stated from original purchase. Eyewear came a week later.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Mamachil
Site Experience FeedbackJul 30, 2026
easy online ordering after speaking with representative yesterday. Helpful to have my old prescription already saved.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorra
Site Experience FeedbackJul 30, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Smooth easy to order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Easy to use
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Ajax
Post-Delivery FeedbackJul 30, 2026
It was great got glasses got to wear glasses have glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ben
Site Experience FeedbackJul 30, 2026
Everything went great and the website is super easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JS
Site Experience FeedbackJul 30, 2026
EASY
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Zack
Site Experience FeedbackJul 30, 2026
Very easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Post-Delivery FeedbackJul 30, 2026
They're priced fairly and the process was quick. My glasses arrived with the lenses popped out but I was able to put them in myself instead of returning them.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
KC
Site Experience FeedbackJul 30, 2026
Very easy site to select styles and add my lense prescription. So much easier than going to a store to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crimsonmason
Site Experience FeedbackJul 29, 2026
If you purchase the coverage, they will charge you a $30 activation fee when you are ready to use it. Also if you just want to change your prescription with that coverage, they will not change the lenses to your original frames. And will instead offer you a credit where you will have to pay sales tax again. This was also annoying as they did not carry a pair I actually liked, like my original frames. I was quite annoyed with this whole coverage process.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Hannah
Site Experience FeedbackJul 29, 2026
Great experience but i wish when filling out the prescription it would be a little easier
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Benny
Site Experience FeedbackJul 29, 2026
It was quite good just uploading prescription could have been easier and better explained.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CG
Site Experience FeedbackJul 29, 2026
Great selection and pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hank
Site Experience FeedbackJul 29, 2026
not very easy to upload prescription to website and not enough colors for 2 to 5 yr old.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackJul 29, 2026
Easy and cheaper than in the dr office
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davedog
Site Experience FeedbackJul 29, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Honemaker
Site Experience FeedbackJul 29, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MG
Site Experience FeedbackJul 29, 2026
Easy to navigate and order from this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dove
Site Experience FeedbackJul 29, 2026
Thanks! It was very helpful and a good deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Under 15 minutes
Site Experience FeedbackJul 29, 2026
Less than 15 minutes. Quick and painless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn M
Site Experience FeedbackJul 29, 2026
I really appreciated all of the options to help with lenses. I'm trying lenses that aren't polycarbonate for the first time, because I want to see if the weight of newer ones might help them slide less! I'm excited to have a blue light filter in my glasses for the first time as well. The one thing I would change is I would prefer to be able to actually virtually try on the frames, all I would get was a loading screen. Overall, a great experience!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mis Lora
Site Experience FeedbackJul 29, 2026
Flames are expensive for sure , but I can’t wait to see my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy C.
Site Experience FeedbackJul 29, 2026
Easy, fast and user friendly site, great product selection and awesome discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
I absolutely adore this place! It offers incredibly affordable and high-quality glasses. It’s the only place I shop for all my family’s eyewear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ugabob
Post-Delivery FeedbackJul 29, 2026
The purchasing process is super easy. The selection is great and the prices are good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Chris
Site Experience FeedbackJul 29, 2026
Good quality, variety and price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mom of 2
Site Experience FeedbackJul 29, 2026
huge inventory. prices are reasonable. great discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kai
Post-Delivery FeedbackJul 29, 2026
Overall great experience with glassesusa, you can narrow your search for specific glasses, you can customize the lens, there's usually a sale you can apply
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
B-ran
Post-Delivery FeedbackJul 29, 2026
I’ve contacted the customer support multiple times over the past two weeks and have received no response.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 5
- Customer Support: 1
contacts
Site Experience FeedbackJul 29, 2026
cheap rate no shipping hiden fees like opti lens
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ibo
Site Experience FeedbackJul 29, 2026
its good
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Schuby
Post-Delivery FeedbackJul 29, 2026
I have bought several pairs of glasses from GlassesUSA, the reason is they haven’t disappointed yet. My progressive prescription has been perfect, the frames have been able to be adjusted by me at home, and the price has allowed me to buy more than one pair per new prescription. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MJ
Post-Delivery FeedbackJul 29, 2026
Frame were great. Prescription was not great.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 5
Online Shopper
Site Experience FeedbackJul 29, 2026
Good experience online and cant tell you anything more until i receive glasses for 4 year old. I am hopeful the return experience is smooth if needed in case they dont fit. That was a reason i chose this online company. Or the glasses are so wonderful i dont need.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackJul 29, 2026
I first received my original order but received an empty package. When talking to customer service one of the representatives suggested I asked my neighbors or check if I misplaced the package as it says it was delivered when I specifically told them I received the package inside my mailbox with no products inside and the package was open. A courier even wrote a note on the side that they received the package with no products before delivering it. I submitted all the proof before this interaction. I finally got my replacement order which arrived a day late and incorrect. My original order had upgraded transition lenses that were already paid for but I received original lenses. I was told I would be able to request my upgraded lenses and ask for an exchange for the frames but haven’t gotten a response back from an actual representative confirming the exchange.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- On Time Delivery: 4
- Customer Support: 6
Demi
Site Experience FeedbackJul 29, 2026
I broke my original pair and without second thought I was able to get online and order a new pair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10