GlassesUSA Customer Reviews
GlassesUSA holds a 8.2/10 overall rating and 1,112 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.2out of 10
Would Shop Here Again:
8.2out of 10
Likelihood To Recommend:
8.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 65% | 68% |
 Neutral | 17% | 15% |
 Negative | 18% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.2 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 75% |
Neutral | 18% | 18% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,715
SatisfiedCustomer
Site Experience FeedbackOct 24, 2026
The ease that I was able to place my order was exceptional. I logged in to replace a pair that I had lost and my old pair was already suggested, so it took me less than 5 minutes to check out!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 24, 2026
Website is fine. Can't speak of product as I have not received it yet.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Justin
Site Experience FeedbackOct 24, 2026
it was a good experience i wish once i had my glasses in the cart i could have changed the frames instead of startung over.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ang
Site Experience FeedbackOct 24, 2026
There was a selection for everyone and I didn’t have to go to multiple sites to find glasses for anyone! We are a home of six with five of us wearing glasses so it was great to have one location for everyone, especially my nine year old who is receiving two pairs: a daily pair and a pair for sports!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E-Train
Site Experience FeedbackOct 24, 2026
Pretty smooth process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RADAvignon
Site Experience FeedbackOct 24, 2026
Your website background is black which makes the lenses next to impossible to see clearly
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
blurryeyecreateguy
Site Experience FeedbackOct 24, 2026
I like the try on glasses feature
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
John
Site Experience FeedbackOct 24, 2026
i will have to wait and see if glasses fit
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Bero
Site Experience FeedbackOct 24, 2026
The site is very user friendly, especially to input the prescriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackOct 24, 2026
The online shopping was easy. I hope I am satisfied when I receive products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 24, 2026
I love glasses Usa so far. Ordering my 2nd pair today.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Geramo
Site Experience FeedbackOct 24, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackOct 24, 2026
Great way to order glasses. Easy to customize.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackOct 24, 2026
It was fine I guess
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wild man
Site Experience FeedbackOct 24, 2026
There was a certain type of Ray-Ban glasses I was looking for and you guys had them. I could not find them anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RR
Site Experience FeedbackOct 24, 2026
I enjoy the experience of shopping with Glasses USA. It's fast and the process is clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chip
Site Experience FeedbackOct 24, 2026
like step by step
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Lauren
Site Experience FeedbackOct 24, 2026
Customer service was amazing! I appreciated the prompt responses and ease of correcting my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cali
Site Experience FeedbackOct 24, 2026
I've used Glasses USA in the past an love them and love that the glasses hold up better than the ones I get in store. Simple and clean website easy to use. I cant wait for my next pair in a few days
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
NoProg
Post-Delivery FeedbackOct 24, 2026
I would not recommend glasses usa because of following: 1) When selecting lens option, price was displayed with "applied coupon: PROG50" when billed the there was no coupon applied and price was over $200 more than expected. 2) I have used progressive lenses over 30 years and GlassesUSA are the worst progressive lens I have experienced.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 5
- Customer Support: 1
Online Shopper
Site Experience FeedbackOct 24, 2026
I shop for kids glasses. Please ask Product Dept to consider adding a filter so customers can filter by exact frame size.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Amliz
Site Experience FeedbackOct 24, 2026
I've had a great experience shopping with GlassesUSA! I've purchased around 10 pairs of glasses from your website, and I've always appreciated the variety of styles, affordable prices, and quality. However, I wish there were more discounts and promo codes available for returning customers, especially those who have made multiple purchases. It would be wonderful to see loyalty rewards or exclusive offers for repeat customers. Overall, I enjoy shopping here and hope to continue doing so!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rj
Site Experience FeedbackOct 24, 2026
The site was easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ghost
Site Experience FeedbackOct 24, 2026
Great quality, fast shipping, excellent pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
👍
Site Experience FeedbackOct 24, 2026
There was a notice on the website that said my purchase is elongate for 2 day delivery. Sure hope that's true.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lin
Site Experience FeedbackOct 23, 2026
Ordering was quick and easy.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dave
Site Experience FeedbackOct 23, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sammy
Site Experience FeedbackOct 23, 2026
Straight forward to Purchase! Website is simple. Wish I could find my exact fit from the numbers but I understand most brands are generic
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Christian Cully
Site Experience FeedbackOct 23, 2026
Had a good time with the website. The designer glasses had a good sale so that helped me bite the bullet on the purchase.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Anna
Site Experience FeedbackOct 23, 2026
I have been looking for safety glasses for a long time and glasses usa had the cutest pair in my budget with fast shipping i will definitely be ordering from here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
memaw
Site Experience FeedbackOct 23, 2026
the website sucks. I have entered my prescription at least 6 times. Michael was very helpful. It would help if the coupons that you sent to my email worked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neweyes
Site Experience FeedbackOct 23, 2026
I loved these glasses and had saved them in my cart, but was waiting to buy. I finally got on today and ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 23, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
After several reloads I was, finally able to complete my purchase via PayPal
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
AB
Site Experience FeedbackOct 23, 2026
good , but united health care website is much better in order to try on the galsses
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Lmno0804
Post-Delivery FeedbackOct 23, 2026
My first purchase was a pair of glasses that didn't fit, so I returned them and asked for store credit. I finally found a pair to match the size I needed and I was able to find a pair of prescription sunglasses to fit my face and lifestyle as well. When I purchased the 2, it fell under the bogo offer. My receipt now only shows that I spent $79, instead of the total $294 with the exchange. Glassesusa screwed me over on an insurance reimbursement because the details are not in the final documentation. Also, I have found in the week I've been wearing the sunglass with the clip in prescription scratching, the sunglass are scratched up where the clip on touches.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 2
- Customer Support: 1
Retta42
Site Experience FeedbackOct 23, 2026
It was helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ccc1184
Site Experience FeedbackOct 23, 2026
Had some issues pulling up my favorites list. Been generally glitchy lately. Otherwise I’ve had positive experiences ordering from here. Prices, customer service, shipping, and returns have all been good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Bill
Site Experience FeedbackOct 23, 2026
I like the large amount of choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
very nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziggy
Site Experience FeedbackOct 22, 2026
The website is friendly and easy to use. I appreciated the discounts and clear billing numbers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zae
Site Experience FeedbackOct 22, 2026
Easy glasses shopping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Billy Bearz
Site Experience FeedbackOct 22, 2026
It was awesome!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Romom
Site Experience FeedbackOct 22, 2026
easy to find many options and sort by colors or style or brand - finding the sizing information was a little more difficult - i used the prosuct specdiications section but it is hard to compare sizes across different glasses and i think that should be improved
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
RC
Site Experience FeedbackOct 22, 2026
I really like the quality of the glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackOct 22, 2026
Really easy to find my size and preferred style, especially compared to other sites.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
NuNu
Site Experience FeedbackOct 22, 2026
I've bought many glasses here over the years and never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
KaltagX
Post-Delivery FeedbackOct 22, 2026
When I ordered my glasses, the site said my glasses would be processed within 6 days, the tracker showed it went unprocessed for 12+ days. I was sent an email after 2 weeks telling me there was a quality issue with my order and it was causing extended processing time. Once I received my glasses I was very happy with them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackOct 22, 2026
na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10