GlassesUSA Customer Reviews
GlassesUSA holds a 8.2/10 overall rating and 1,116 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.2out of 10
Would Shop Here Again:
8.2out of 10
Likelihood To Recommend:
8.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 64% | 68% |
 Neutral | 17% | 15% |
 Negative | 18% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
7.2 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 76% |
Neutral | 18% | 17% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,713
Lin
Site Experience FeedbackOct 23, 2026
Ordering was quick and easy.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dave
Site Experience FeedbackOct 23, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sammy
Site Experience FeedbackOct 23, 2026
Straight forward to Purchase! Website is simple. Wish I could find my exact fit from the numbers but I understand most brands are generic
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Christian Cully
Site Experience FeedbackOct 23, 2026
Had a good time with the website. The designer glasses had a good sale so that helped me bite the bullet on the purchase.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Anna
Site Experience FeedbackOct 23, 2026
I have been looking for safety glasses for a long time and glasses usa had the cutest pair in my budget with fast shipping i will definitely be ordering from here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
memaw
Site Experience FeedbackOct 23, 2026
the website sucks. I have entered my prescription at least 6 times. Michael was very helpful. It would help if the coupons that you sent to my email worked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neweyes
Site Experience FeedbackOct 23, 2026
I loved these glasses and had saved them in my cart, but was waiting to buy. I finally got on today and ordered.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 23, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
After several reloads I was, finally able to complete my purchase via PayPal
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
AB
Site Experience FeedbackOct 23, 2026
good , but united health care website is much better in order to try on the galsses
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Lmno0804
Post-Delivery FeedbackOct 23, 2026
My first purchase was a pair of glasses that didn't fit, so I returned them and asked for store credit. I finally found a pair to match the size I needed and I was able to find a pair of prescription sunglasses to fit my face and lifestyle as well. When I purchased the 2, it fell under the bogo offer. My receipt now only shows that I spent $79, instead of the total $294 with the exchange. Glassesusa screwed me over on an insurance reimbursement because the details are not in the final documentation. Also, I have found in the week I've been wearing the sunglass with the clip in prescription scratching, the sunglass are scratched up where the clip on touches.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 2
- Customer Support: 1
Retta42
Site Experience FeedbackOct 23, 2026
It was helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ccc1184
Site Experience FeedbackOct 23, 2026
Had some issues pulling up my favorites list. Been generally glitchy lately. Otherwise I’ve had positive experiences ordering from here. Prices, customer service, shipping, and returns have all been good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Bill
Site Experience FeedbackOct 23, 2026
I like the large amount of choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
very nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziggy
Site Experience FeedbackOct 22, 2026
The website is friendly and easy to use. I appreciated the discounts and clear billing numbers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zae
Site Experience FeedbackOct 22, 2026
Easy glasses shopping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Billy Bearz
Site Experience FeedbackOct 22, 2026
It was awesome!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Romom
Site Experience FeedbackOct 22, 2026
easy to find many options and sort by colors or style or brand - finding the sizing information was a little more difficult - i used the prosuct specdiications section but it is hard to compare sizes across different glasses and i think that should be improved
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
RC
Site Experience FeedbackOct 22, 2026
I really like the quality of the glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackOct 22, 2026
Really easy to find my size and preferred style, especially compared to other sites.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
NuNu
Site Experience FeedbackOct 22, 2026
I've bought many glasses here over the years and never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
KaltagX
Post-Delivery FeedbackOct 22, 2026
When I ordered my glasses, the site said my glasses would be processed within 6 days, the tracker showed it went unprocessed for 12+ days. I was sent an email after 2 weeks telling me there was a quality issue with my order and it was causing extended processing time. Once I received my glasses I was very happy with them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackOct 22, 2026
na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ram
Site Experience FeedbackOct 22, 2026
The AI chat is somewhat generic
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Aubrey
Site Experience FeedbackOct 22, 2026
Very good and will do it again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beez
Site Experience FeedbackOct 22, 2026
it was fine, my last purchase was a nightmare
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
Revel
Site Experience FeedbackOct 22, 2026
Ordered before as it is more affordable than most options
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Gaby Alves
Post-Delivery FeedbackOct 22, 2026
The experience was great, the glasses are a bit too fragile , but its also my choice. I would def buy again, and also sunglasses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Me
Post-Delivery FeedbackOct 22, 2026
Perfect fit. Just what we were looking for. Pleased from shopping on line, to the frame, and the shipping. Great time and product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
DE
Site Experience FeedbackOct 22, 2026
I only wanted basic glasses with no upgrade options but could not checkout unless i selected an upgrade...or at least I could not figure that out.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackOct 22, 2026
Easy quick shopping. Prescription filled just right. The frames turned out to be to wide for my face, no fault of GlassesUSA.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Phatz
Site Experience FeedbackOct 22, 2026
Very good detail.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jon
Site Experience FeedbackOct 21, 2026
I had no complaints... Everything was pretty straight forward and easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chulo
Site Experience FeedbackOct 21, 2026
so happy they carry designer frames
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeral
Site Experience FeedbackOct 21, 2026
The exp was good, easy to use and handle, takes a little time to have glasses ready tho
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bob
Site Experience FeedbackOct 21, 2026
great options prices aren't bad definitely recommend
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimbo
Site Experience FeedbackOct 21, 2026
Yes
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 21, 2026
Quick and easy process and good price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rick
Site Experience FeedbackOct 21, 2026
Overall great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
It was an ok experience
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Geo
Site Experience FeedbackOct 21, 2026
This is so simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackOct 21, 2026
H
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Sharon Sue
Site Experience FeedbackOct 21, 2026
I always had a good experience with ordering my glasses. I have no complaints. I do wish they have my most CURRENT prescription on my record. They show older prescriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lela
Site Experience FeedbackOct 21, 2026
I have to type in my prescription every time I choose a different frame.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zaz
Site Experience FeedbackOct 21, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
D
Site Experience FeedbackOct 21, 2026
Excellent service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoMama
Site Experience FeedbackOct 21, 2026
I really like the virtual try on and it was super helpful in making my choice. I do wish that they all had that option, as I noticed some of the higher-end brands don't. Overall, great glasses shopping experience- can't wait to get them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David C
Site Experience FeedbackOct 21, 2026
I needed additional unique nose pads for the glasses I had obtained through Glasses USA. And, because I had previously found the required nose pads in their Eyeglass Repair Kit, I had only to find my prior Order to order the same kit again. Very easy. And the Kit is a reasonable $7, much easier than searching for unique replacement nose pads!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10