GlassesUSA Customer Reviews
GlassesUSA holds a 8.3/10 overall rating and 1,019 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 68% |
 Neutral | 15% | 14% |
 Negative | 17% | 18% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
6.9 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 76% |
Neutral | 18% | 20% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,664
Katie
Site Experience FeedbackAug 8, 2026
I’m physically unable to stand and wait at the store so shopping online saves my lifr
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dg
Site Experience FeedbackAug 8, 2026
It was great
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cap
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mel
Site Experience FeedbackAug 8, 2026
Affordable prices, easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
True tactics 💯🫡
Site Experience FeedbackAug 8, 2026
Great experience with you guys thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Hiding frame availability or prescription compatibility behind a payment screen forces customers to take on financial friction just to get basic product information.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Kb
Site Experience FeedbackAug 8, 2026
This is my first time using this site but it was a very easy simple experience with finding the right frame. My favorite part was that you can try on the frame with just one click to see what it would look like on you, I found that very helpful. The prices are affordable and reasonable and I appreciate the first time discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackAug 8, 2026
Always love their glasses. Light and last forever. Such a solid order and order process. I always order the same pair of glasses because they are so classic and there is always a coupon available on the pricing is always fair.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Sammie
Site Experience FeedbackAug 8, 2026
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackAug 8, 2026
fast and easy to shop and compare, Quick check out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glasses only
Post-Delivery FeedbackAug 8, 2026
I am so pleased with my glasses! They are taking some gettin g use to. But I think that is the prisms. My main problem was when I had to communicate with them was their AI. It was a nightmare! I really did need it human interaction to handle the issue AND after hearing the issue the riollidicous AI said it needed to connect me with a human. It was exasperating! The human, once I got one, was polite and most helpful.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 9
Almac
Site Experience FeedbackAug 8, 2026
Very user friendly and easy to navigate. Second time purchasing and first was very satisfactory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zzzzzzzzz
Site Experience FeedbackAug 8, 2026
Everything is excellent except for the policy of announcing goods are shipped when the label is printed, not when they are handed over to the carrier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJE
Site Experience FeedbackAug 8, 2026
Always a great experience with GlassesUSA! Top notch customer service and always happy with the quality of the products. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C.Wells
Site Experience FeedbackAug 8, 2026
The frames are of great quality and receive the glasses on time without any delays.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fin
Site Experience FeedbackAug 8, 2026
Good selection id like to see more of my favorite brands like Carrera tho
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LushFoliage
Site Experience FeedbackAug 8, 2026
Really loved the video try on. It was so helpful to be able to record that and then put my glasses on to see the recording. It can be difficult shopping for new glasses because my prescription is strong. I usually have a hard time seeing the new frames I'm trying on, but this feature of your website overcame that difficulty. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
I can't really say much this is my first order and I don't have the product yet
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Outstanding customer service
Site Experience FeedbackAug 8, 2026
Great support using the chat feature and interacting with Live agent Sandra Roth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taylor
Site Experience FeedbackAug 8, 2026
The interaction was simple and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB
Site Experience FeedbackAug 8, 2026
Overall very easy and smooth purchase. Lots of options and easy secure check out .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Djune
Site Experience FeedbackAug 8, 2026
I love the website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Some asian guy
Site Experience FeedbackAug 7, 2026
It’s been alright.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 7, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackAug 7, 2026
My overall interaction was very good. I will definitely be ordering again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Achilles
Site Experience FeedbackAug 7, 2026
its was quick but the coupon or discount wasn't available . I WOULD shop more with a discount or coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lexgo
Site Experience FeedbackAug 7, 2026
Easy to order and add prescription info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackAug 7, 2026
there is a huge variety of options, checkout was simple & easy. i really appreciated the discount codes. Free shipping is always a win and something i look for when shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Superb
Post-Delivery FeedbackAug 7, 2026
Was Abe to place my order. Only wait time was a but
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 9
Bob
Site Experience FeedbackAug 7, 2026
Everything went smoothly with absolutely no problems. I will surely use Glasses USA again in the future for my eyeglasses. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kat man cant do!
Post-Delivery FeedbackAug 7, 2026
I am very upset with my purchase. I ordered a set of glasses, when they arrived they were extra small like kids glasses, I could not tell what size the were from the picture online. So I sent them back, you gave me credit so I ordered another set of adult glasses, and payed extra to have them as fast as I could, because my old glasses broke, and I can't see. I payed for 3-5 day delivery and that was 2 weeks ago 10 business days 14 days total. I tried to chat with someone about the problems I have been having and I think it was ai, not a real person, and it refused to refund the extra money I payed to rush the order. I have been failing at my job for weeks now. I understand I shouldn't have broke my original set however, your company has done nothing to speed up the process, and when I complained your chat bot told me to get lost. I may never by glasses online again. Still don't have them, but when and if they do come, I will have to keep them, because I cant see. Thanks for nothing! Good day!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
leopard
Post-Delivery FeedbackAug 7, 2026
I love the glasses I purchased. I have ordered the same pair twice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Me
Site Experience FeedbackAug 7, 2026
I re-ordered. I liked my other glasses. 3rd time ordering from here. I only buy when there is a sale cause they are still pricy and I am poor.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Niyah
Site Experience FeedbackAug 7, 2026
I found everything okay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathy
Site Experience FeedbackAug 7, 2026
No problem at all with the ordering experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 7, 2026
Great and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil W.
Site Experience FeedbackAug 7, 2026
Easy to select frames. Easy to add a prescription. Easy to Order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GloWorm
Site Experience FeedbackAug 7, 2026
I had a wonderful experience shopping for eyewear on GlassesUSA. I was looking for something specific and found a beautiful pair of women's Nike frames with a clear and blue design. The site offers a massive selection of styles, and the pricing is incredibly competitive. Best of all, applying my vision insurance at checkout was entirely seamless and hassle-free. I highly recommend them for anyone looking for great value and a smooth ordering process.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 7, 2026
I love the option to send a photo of my prescriptions
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Kara P
Site Experience FeedbackAug 7, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackAug 7, 2026
Went well. Would have liked to submit insurance here. You did supply everything needed i guess.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 7, 2026
Pleasant
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Glassesgeek
Site Experience FeedbackAug 7, 2026
Easy to navigate and make selections. Good photos help narrow down choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jawn
Post-Delivery FeedbackAug 7, 2026
It’s lit !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CrimsonKing318
Site Experience FeedbackAug 7, 2026
Very easy to order along with many choices of style. Amazing experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 7, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coach H
Post-Delivery FeedbackAug 7, 2026
Love my sunglasses! A little expensive but you get what you pay for. Overall I’m very satisfied with my purchase!
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
NA
Site Experience FeedbackAug 7, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackAug 7, 2026
Fast and easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9