GlassesUSA Reviews - 950 Post-Delivery Reviews - 8.5/10
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.5out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 69% | 69% |
 Neutral | 17% | 17% |
 Negative | 14% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 79% |
Neutral | 18% | 16% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,636
Kiki
Site Experience FeedbackJun 17, 2026
Great efficiency
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 17, 2026
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Herby
Site Experience FeedbackJun 17, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sunshine
Post-Delivery FeedbackJun 17, 2026
My issue was not with GlassesUSA, I order my son's glasses from GlasseUSA and he gets many compliments and the glasses are durable and withstand sports and the playground. My issue was with the Amazon delivery driver that delivered my package to the wrong unit.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 1
- Customer Support: 8
Mr. Ortiz
Site Experience FeedbackJun 17, 2026
Great, seamless and god discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fati Ma
Site Experience FeedbackJun 17, 2026
Everything is good, but sometimes the production process takes a long time. I see it doesn't need that much time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DominiLynne
Site Experience FeedbackJun 17, 2026
Super easy and quick! Great selection and helpful descriptions!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 17, 2026
First your customer service and ease of your site is lacking. I paid for transition lenses and the glasses do not transition! I tried to talk with someone but your automated chat assistant would not transfer me. I have purchased several pair of glasses I’m afraid this will be my last.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: 1
Lala Muellie
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kinz
Site Experience FeedbackJun 17, 2026
Great experience purchasing - the welcome coupons and fast shipping made me select GlassesUSA over other online retailers.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Eric
Site Experience FeedbackJun 17, 2026
GlassesUSA made it easy to filter on the style and color I was looking for. It was also helpful to see the suggestions for the best lens options. With similar features as what my optometrist recommended, the price is much less and with the 60-day trial and free return offers a little peace of mind that if I don't like the result, I can get my money back. That is the one area that a local store offers - the opportunity to try on the frames before purchasing.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 17, 2026
My shopping experience on the website was seamless and effortless, with all the filter options and so many glasses/brands to select from, and to top it off the prices are amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tea
Site Experience FeedbackJun 17, 2026
It is not the website. It is customer service and all information being provided.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
AUNTCOCO
Site Experience FeedbackJun 17, 2026
ADVERTISED NEXT DELIVERY, SHOWED ELIGIBLE FOR IT, BUT WHEN SHIPPING OPTIONS OFFERED ONLY 3-5 DAY OPTION WITH A DISCLOSER ADDITIONAL 3 DAYS MAY BE REQUIRED. THAT IS A FAR CRY FROM NEXT DAY. IF I FIND ANOTHER COMPANY WHO IS CAPABLE OF 1-2 DAY DELIVERY I WILL CANCEL THIS ORDER, BECAUSE THAT OPTION IS THE ONLY REASON i ORDERED
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Amj08h
Site Experience FeedbackJun 17, 2026
Great experience, great prices! I love the narrow frame options.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
I like the easy process to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackJun 17, 2026
It was an overall good experience. I got the glasses and the frames I wanted and the prescription is right on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sai
Site Experience FeedbackJun 17, 2026
I am overall pleased that this site is easy to access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tora
Site Experience FeedbackJun 17, 2026
Easy to navigate and easy to check out and description is overall great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 17, 2026
Website was fine except some confusion on which coupon to use
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Grandpa
Post-Delivery FeedbackJun 17, 2026
Order kept getting delayed, and still have only received 1 of the 2 pairs of glasses I ordered. I do like the pair I received. Just wish shipping/production was faster, especially since I paid for quicker shipping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: 10
Shewench
Site Experience FeedbackJun 17, 2026
Everything went well, prices are great!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Edo
Site Experience FeedbackJun 17, 2026
.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sam
Site Experience FeedbackJun 17, 2026
thanks for making it so easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Old King
Site Experience FeedbackJun 16, 2026
It was easy for me to build my order. Only instance I had issue with was having different descriptions of SIZE, based on my last order of the same glasses, just different color. I had a technical issue when trying to complete my online order. The CONTINUS button going from shipping to Payment would not respond. As always I reached out through the chat tab and got help from a live person, that remedied my tech issue and created a new link for my ordered, and I completed it with ease after that.I have been ordering from your site for a better part of ten years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJun 16, 2026
Always happy with my experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pleasant Shopping
Site Experience FeedbackJun 16, 2026
This is my first time using this company and I am satisfied with the price and ease of use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abel
Site Experience FeedbackJun 16, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cathy0710
Site Experience FeedbackJun 16, 2026
The AI picture taking was frustrating. I had no glasses on and it would not take my picture until I actually closed my eyes.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Highly Unsatisfied
Post-Delivery FeedbackJun 16, 2026
First order was was wrong due to an oversite on your part. Was told by the phone representative once I scanned the return product, my new glasses would be started. This didn't happen, you waited until you received the incorrect product before production was started. This only prolonged the issue. Once my new glasses arrived, they are cheap quality, scared to clean them because they may fall apart, prescription still isn't correct. Stuck with $700 garbage after 3 weeks of waiting in total. Highly disappointed in quality.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 6
Drew
Site Experience FeedbackJun 16, 2026
Took 5 minutes and was super easy
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
EJex
Site Experience FeedbackJun 16, 2026
Easiest process! Loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LB
Site Experience FeedbackJun 16, 2026
It was great being able to try them on and all of the discounts
- Overall Rating: 2
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Royal
Site Experience FeedbackJun 16, 2026
The site did glitch a couple times with my prescription-
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Placing order was always very difficult trying to add coupons or store credit which I've had is impo
Site Experience FeedbackJun 16, 2026
I still have store credit but I ordered these glasses. It was pretty easy order in these glasses but it's always been difficult getting a hold of somebody I've been ordering glasses for many years it's just pain in the ass when you can't talk to somebody about your issue.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackJun 16, 2026
Customer service used to be much better. The inability to simply call and talk to a human being is frustrating
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 7
Liza
Site Experience FeedbackJun 16, 2026
I appreciate the help I received from the customer service team. They were responsive and tried to resolve my issue with the wrong zip code on my order. Thank you and I am grateful!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Scott
Site Experience FeedbackJun 16, 2026
Great Job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Prices are extremely high compared to other online eyeglass retailers
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
AB
Site Experience FeedbackJun 16, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
The service and order experience were excellent. I had to return one of the two glasses I ordered because the overall look and color of the frames were not what I expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dave
Post-Delivery FeedbackJun 16, 2026
Glasses were exactly what I ordered, shipping can be a little faster and tracking a little slow also.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 7
say
Site Experience FeedbackJun 15, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikeyZ
Site Experience FeedbackJun 15, 2026
I appreciate that these safety glasses were so easy to order. I will need them for my new career.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
baaz
Site Experience FeedbackJun 15, 2026
very good love the website will use forever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 15, 2026
It was easy to look up and understand what you are buying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madi
Site Experience FeedbackJun 15, 2026
It was amazing, just wish you had the option for insurence
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hvac guy
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7