GlassesUSA Customer Reviews
GlassesUSA holds a 8.3/10 overall rating and 1,005 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 69% |
 Neutral | 16% | 13% |
 Negative | 18% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
6.7 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 74% |
Neutral | 18% | 21% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,666
Luisa
Site Experience FeedbackAug 3, 2026
User friendly, fast, clear instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yoma
Site Experience FeedbackAug 3, 2026
I love Glasses USA because it beat any store price are very affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
woodsman
Site Experience FeedbackAug 3, 2026
I found it a little difficult to figure out the glasses size. But overall the experience was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Breezybabe
Site Experience FeedbackAug 3, 2026
Awesome glasses to choose from and very nice prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blind Mommy
Site Experience FeedbackAug 3, 2026
I did not complete my purchase in one sitting and it seemed the coupons and prices changed from when I started to when I finally finished.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 3, 2026
It is so easy just order find your prescription and boom they arrive. Super convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Penguin
Site Experience FeedbackAug 3, 2026
Fast easy not complicated five stars
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
unlimited497
Site Experience FeedbackAug 3, 2026
Easy to navigate and choose add-ons. I especially love the try-on system, pretty neat, you get to see how you look exactly in real time before you buy.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Yovi
Site Experience FeedbackAug 3, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
cag3010
Site Experience FeedbackAug 3, 2026
I didn't see a place where i could upload insurance information
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Wally
Site Experience FeedbackAug 3, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drbizrock
Site Experience FeedbackAug 3, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pookie
Site Experience FeedbackAug 3, 2026
I cannot wait to get my new pair of glasses
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KatieB
Site Experience FeedbackAug 3, 2026
:)
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Hector
Site Experience FeedbackAug 3, 2026
Like the process, did the order in less than 15 mins
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabrielle
Post-Delivery FeedbackAug 3, 2026
My 2 year old son stepped on my glasses and I needed new ones ASAP. GlassesUSA delivered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 2, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lisa
Site Experience FeedbackAug 2, 2026
Some of the glasses do not have AI try-on which makes it harder to buy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Tom
Site Experience FeedbackAug 2, 2026
First time using the site. I will know better when I receive glasses if the site accurately presents product. The experience was fun. Two issues I faced: I could not pull up the correct item by name on the website's search when I was trying to narrow down my choices. Second, I tried to purchase a recommended addition that would create a thinner lens, but the site did not react to me pressing the box, so I skipped it. I should add, too, that there were far too many ads and discount coupons during the checkout process. That was confusing. All these are small compared to the very satisfactory and enjoyable experience I had.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
g
Site Experience FeedbackAug 2, 2026
:)
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
TS
Site Experience FeedbackAug 2, 2026
Easy to find what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
John
Site Experience FeedbackAug 2, 2026
It was good I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cokanqui91
Site Experience FeedbackAug 2, 2026
Everything seems to have went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackAug 2, 2026
This is my second pair from glassusa
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
AK
Site Experience FeedbackAug 2, 2026
It was great.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sid
Site Experience FeedbackAug 2, 2026
The website was easy to navigate and filtering frames by size was straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glad to Be Back!
Site Experience FeedbackAug 2, 2026
I have purchased from this website before, and have always been satisfied with my purchases. I had an eye exam last November, purchased a much more expensive pair of glasses from them, and lost them not long afterwards! Very upset that, but happy that I can purchase from GlassesUSA now for a much, much better price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
whit
Site Experience FeedbackAug 2, 2026
works well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackAug 2, 2026
Good service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
Terrible customer service. Rushed and left without resolving the issue.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Doodle
Site Experience FeedbackAug 2, 2026
Bing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
so far so good wait and see the quality of the product
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Bert
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackAug 2, 2026
The selection was impressive and the pricing options were helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alaska Levi
Site Experience FeedbackAug 1, 2026
Very easy to use. I am very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
willyshows
Site Experience FeedbackAug 1, 2026
have been searching for a website that haves a huge variety of glasses and not only i found it here but also got the best prices i have seen in a while at a commercial glasses shop i almost got charged 900 dollars for the same thing i only paid 400 here definitely a very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pete
Site Experience FeedbackAug 1, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taylor
Site Experience FeedbackAug 1, 2026
Great customer service. When our order didn't work out the first time, I received a return label and re-ordering was very easy with the credit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
slammer
Site Experience FeedbackAug 1, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie M
Post-Delivery FeedbackAug 1, 2026
I have a narrow face for a guy - really hard to find glasses that work. I was happy to be able to limit my search to just narrow frames (but kinda wish you had more - so many for non-narrow faces!).
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Jimbo
Site Experience FeedbackAug 1, 2026
nicely straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackAug 1, 2026
loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KayCee75
Site Experience FeedbackAug 1, 2026
Love the low cost options. My son has adhd and loses and/or breaks his eyeglasses.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Varri
Site Experience FeedbackAug 1, 2026
Very informed and easy access through website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
El RECIO
Site Experience FeedbackAug 1, 2026
Thanks to the AI feature I was able to pick a pair of glasses that fits my face perfectly so thank you AI being used the way it’s supposed to be used not with no fucking data center
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geegeeh
Site Experience FeedbackAug 1, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quick and simple
Site Experience FeedbackAug 1, 2026
Today I just finished up the order but I had no bad experience with putting my order in i just took a photo of my prescription and the rest was done for me once i picked out my frames
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carlene
Site Experience FeedbackAug 1, 2026
I like the wide range of frames to choose from. I also like that you can try the frames on and take a photo. The prices are much better then buying from your optometrist's office. This is my second purchase from Glasses USA.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BayAreaWheeler
Site Experience FeedbackAug 1, 2026
good deals, free shipping and seamless internet process bravo!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9