GlassesUSA Customer Reviews
GlassesUSA holds a 8.3/10 overall rating and 1,013 verified post-delivery reviews on Bizrate.
GlassesUSA Rating
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Learn more about reviewsOverall Satisfaction:
8.3out of 10
Would Shop Here Again:
8.3out of 10
Likelihood To Recommend:
8.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 70% |
 Neutral | 15% | 14% |
 Negative | 17% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 75% |
Neutral | 19% | 21% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,661
Jjw55
Site Experience FeedbackAug 6, 2026
Loved ith and a great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 6, 2026
I’m a little nervous about the glasses not fitting
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rubio
Site Experience FeedbackAug 6, 2026
It was easy and fast
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ant
Site Experience FeedbackAug 6, 2026
I think it is very grate and simple to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Post-Delivery FeedbackAug 6, 2026
Everything was as expected and on time
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 7
Mark
Site Experience FeedbackAug 6, 2026
returning one pair as the frames are too big. ordering and paying for a 2nd pair before the credit is processed from the return. it would be good if you navigated a way to use the pending credit as a payment on the new pair to begin processing.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Old man
Site Experience FeedbackAug 6, 2026
Won't take insurance at time of purchase.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gail
Site Experience FeedbackAug 6, 2026
Easy, pricing reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackAug 6, 2026
Purchased now due to the PayPal financing & the discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hilda
Site Experience FeedbackAug 6, 2026
The checkout was a little difficult to navigate thru You need to offer more variety of frames in the narrow face size
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 6, 2026
I enjoy the variety and affordability of the glasses
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nico
Site Experience FeedbackAug 6, 2026
Good experience, third pair of glasses I am buying today in the last 3 years and I will be back soon. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
These are for my 12 year old grandson. I’ve ordered from y’all before and he liked them. Hopefully they come in before school starts on 8-13-26, his other ones broke!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
martjer
Site Experience FeedbackAug 6, 2026
love how they give coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tasha M
Post-Delivery FeedbackAug 6, 2026
This is the first glass i bought from you love them I just need to ajust them to not fall forward when bending over but im completely happy. I wish I would of done bi-focals because I have to remove them to see close up. We are planning to buy my husbands glass in next few days hopefully, he trying to find his rx. Im very happy with my glasses and will definitely recommend you to others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ladybug
Site Experience FeedbackAug 6, 2026
Good timely service. Good update on shipping.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Danny
Site Experience FeedbackAug 6, 2026
The website is very easy to use. Makes purchasing glasses online easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackAug 6, 2026
It was a great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
I am still confused on delivery time. I paid for express but then saw note on delays (even for single lenses).
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gene
Post-Delivery FeedbackAug 6, 2026
My only complaint is price. I also ordered from eyebuydirect and will likely be ordering from them in the future as pricing is extremely lower.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
Four Eyes
Site Experience FeedbackAug 6, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DB3
Post-Delivery FeedbackAug 6, 2026
Everything went as planned, My fifth pair I’ve ordered in last couple years. Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kyle
Post-Delivery FeedbackAug 6, 2026
Decent glasses at reasonable prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
systemgeek
Post-Delivery FeedbackAug 6, 2026
I am happy with the process. I had to return the glasses because the script was wrong.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
kiki
Site Experience FeedbackAug 6, 2026
Easy to find exactly what I am looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ceedee
Site Experience FeedbackAug 6, 2026
I literally purchased glasses while I was drinking.My coffee this morning so I enjoyed that.It was very easy because I need my glasses since I lost a pair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackAug 5, 2026
Some of it was a little slow on my phone, other than that, great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I am hoping I can still return them. They are too big but I love the lenses. I think I didn't receive to these until June 7 so may still have some time if can find the box.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 4
- Customer Support: N/A
Fran
Post-Delivery FeedbackAug 5, 2026
I needed replacement glasses for my child and they were able to get to them at an affordable price right away!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Val
Site Experience FeedbackAug 5, 2026
It was very easy and found enough glasses to choose from. Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marthe
Post-Delivery FeedbackAug 5, 2026
It was good a good experience ordering through glasses, USA I could try on most of the glasses virtually. And the prescription is right on. It’s perfect. The only thing is what I chose was not a good fit for me. The lenses are not dark enough and that is my mistake not glasses USA so I will be returning them and buying another pair through them because I think the prescription is excellent, service was excellent and delivery was much quicker than I expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Momma Bear
Site Experience FeedbackAug 5, 2026
Easy to navigate the website lots of affordable choices of eyewear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackAug 5, 2026
too many adds while buying glasses
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
Summer
Post-Delivery FeedbackAug 5, 2026
My address ( p.o. box number was wrong ) My zip oder was wrong, which caused a delay in getting my glasses. When I got my glasses ,the lenses were wrong, I orded o progress lenses but they were bi-focals. Not being able to talk to a customer service person was very frustrating. Wish I could write something better....very sorry,
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- On Time Delivery: 4
- Customer Support: 5
From Virginia
Site Experience FeedbackAug 5, 2026
The live chat was excellent to work with. He helped me with similar frames since the Revels were out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mravs
Site Experience FeedbackAug 5, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M & M
Post-Delivery FeedbackAug 5, 2026
Excellent shades, best prices anywhere
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: 1
Online Shopper
Site Experience FeedbackAug 5, 2026
I like the variety of options and ease of navigation
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
jcat
Site Experience FeedbackAug 5, 2026
I found the website easy to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bighands
Post-Delivery FeedbackAug 5, 2026
Love the frames at great prices!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tim
Site Experience FeedbackAug 5, 2026
So far the best website I have tried to order sunglasses with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BobbyT
Post-Delivery FeedbackAug 5, 2026
Had a problem with my prescription that I sent in was Not complete, I was told exactly what the number I was Looking for, I was able to get the information and send it back. This only took a day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Karly
Site Experience FeedbackAug 5, 2026
I had ordered a pair of youth glasses and had to reorder, even after I confirmed that my kids' prescription was indeed what I had entered and ordered on the site. Then I spoke to a chat assistant and they said, they had reordered it & now that Im back on, it never happened. Pretty frustrating and we needed them for School and the original ones ordered were suppose to be here a month ago. Usually love ordering from here but this was a bit frustrating. If you could rush the glasses, that'd be amazing!
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Eltayeb
Site Experience FeedbackAug 5, 2026
It was a great and quick purchase. The only concern I have is why there's no insurance option.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Frankie
Post-Delivery FeedbackAug 5, 2026
Great glasses at a great price Quick shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Dave
Site Experience FeedbackAug 5, 2026
Pretty much an easy site to navigate,
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FSUJCB
Site Experience FeedbackAug 5, 2026
Great all around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackAug 5, 2026
Not sure yet. I gave you see the frames
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackAug 5, 2026
The selection is great but not having any models in the photos makes it hard to decide on a frame. My biggest issue is that you guys don’t include total width of the frame so you have to guess by adding distances and assuming for hinge width. That being said the selection is unmatched
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
LPA
Site Experience FeedbackAug 5, 2026
The information was clear but struggled with applying coupons
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A