GlassesUSA Reviews - 959 Post-Delivery Reviews - 8.4/10
GlassesUSA Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.4out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 65% |
 Neutral | 17% | 18% |
 Negative | 15% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 79% |
Neutral | 18% | 16% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for GlassesUSA
Showing 1 - 50 of 8,630
Nick
Site Experience FeedbackJun 21, 2026
Lots of options, and variety. Most frames are priced much cheaper than other retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackJun 21, 2026
Super easy process on finding good quality glasses.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mugen2220
Site Experience FeedbackJun 21, 2026
Very easy painless. Love that I can virtually try them on
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ATL
Site Experience FeedbackJun 21, 2026
Prescription and lense types was not easy to work with. Site is good.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Didn’t receive the contacts on the first attempt, but customer service promptly replaced the missing order
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 4
- Customer Support: 10
Angela
Site Experience FeedbackJun 21, 2026
I have had no bad experiences. I have ordered from company several times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
good experience overall
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dezirae
Site Experience FeedbackJun 21, 2026
Returned a pair I didn’t like, used credit to get another pair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
could not complete purchase on my smartphone: cart would not open
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Taddie
Site Experience FeedbackJun 21, 2026
It was easy to use especially with the online help
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
Easy to order from and upload needed information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris805
Site Experience FeedbackJun 21, 2026
Very easy to navigate, and best price I have found
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great prices for prescription glasses
Site Experience FeedbackJun 21, 2026
Great service, prices and product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Alex
Post-Delivery FeedbackJun 21, 2026
I recently ordered a pair of glasses from GlassesUSA and had a great experience overall. The website was easy to use, with a large selection of frames and clear information about lens options. Ordering was simple, and my glasses arrived within the expected timeframe. The quality of the frames and lenses met my expectations, and the prescription was accurate. I also appreciated the competitive pricing and discounts available. The only minor downside was that it took some time to choose from the many options, but that’s not necessarily a bad problem to have. Overall, I’m very satisfied with my purchase and would recommend GlassesUSA to friends and family looking for affordable, quality eyewear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
NeilMike
Site Experience FeedbackJun 21, 2026
Website problematic for two orders: one place 5 days ago and again today. In spite of those problems I came. In both cases I had to use the CHAT, which was also problematic, although the reps tried their best, the core problems were with the website, so I don't blame them for poor performance.
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nastroshok34c
Site Experience FeedbackJun 20, 2026
Glasses USA is very easy to use Some websites aren’t. Till now I’m thinking to order, time but time to order only Glasses USA
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pedro D.
Site Experience FeedbackJun 20, 2026
I really love how in the app you can see the frames on me, it made my decision process a lot easier, plus the filter options works very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whitnoid
Site Experience FeedbackJun 20, 2026
Very easy, satisfied
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
fast refund
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Great overall experience start to finish!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Post-Delivery FeedbackJun 20, 2026
I purchased prescription sunglasses and I thought they would be a no-line bifocal but they were not. They are very clear just taking time to get use to them.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Kasey
Site Experience FeedbackJun 20, 2026
Sales and pricing are excellent. Checkout had to be refreshed and re-established a few times due to spinning wheel of forever. Other than that, it was a seamless and expedited process. The options of available glasses and frames are fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nat
Site Experience FeedbackJun 20, 2026
GlassesUSA helped me find affordable glasses care which I couldn't find anywhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VioletElf
Post-Delivery FeedbackJun 20, 2026
We ordered contacts that were marked eligible for next day delivery, plus paid extra for expedited shipping. It still took weeks for the contacts to arrive. Since these are daily contacts, that meant my child had nothing in her correct prescription for more than a week than what was advertised and paid for. While following the tracking for updates, I found that GlassesUSA actually shipped our order using the slowest method available, despite spending over $15 extra for the fastest shipping. I reached out to customer service, and he agreed to refund the expediting shipping "as a one time courtesy," but if that's considered extra courtesy, apparently I'm expected to overpay since I was not provided with the service paid for. That's all they were "able" to do, despite dropping the ball at every opportunity. My child had migraine headaches due to having to return to her old prescription while waiting for these so much longer than advertised. I've bought from this company before, but this was absolutely ridiculous.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- On Time Delivery: 1
- Customer Support: 7
Josh
Site Experience FeedbackJun 20, 2026
Selection is good but hard to tell sizing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bshfsh
Post-Delivery FeedbackJun 20, 2026
Bleh, they're fine. Website is junky and shipping is slow but the glasses were nice. Wtf is with all the hidden additional costs tho???
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 5
Gabrielle Palumbo
Post-Delivery FeedbackJun 20, 2026
Great experience purchasing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Anthony
Site Experience FeedbackJun 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isa
Site Experience FeedbackJun 20, 2026
It was pretty simple and easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
A lot to pick. Awesome colors. I love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RnB91
Site Experience FeedbackJun 20, 2026
My experience buying glasses from GlassesUSA.com was excellent. The site was easy to navigate, with a large selection and interesting use of virtual try-on tool. Prices were competitive with good discounts, checkout was quick, and my glasses arrived well-packaged and in perfect condition. Quality is very good for the price - I'd definitely buy from them again.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Emmy
Site Experience FeedbackJun 20, 2026
The website is easy to use and navigate through. I appreciate how easy the customer service is as well and they were quick to help me with a return and refund as well when my frames were smaller on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandi
Post-Delivery FeedbackJun 20, 2026
I found an affordable pair of glasses and they arrived quickly. All the options I was looking for were available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Sierraaaaa
Site Experience FeedbackJun 19, 2026
The website was easy to use, but felt like prices changed without a prompt and was a little confusing at checkout. I was able to figure out it was the coupon codes auto applying(love) and removing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
achis
Site Experience FeedbackJun 19, 2026
Facil con precios acesibles
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sok
Site Experience FeedbackJun 19, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DesignerEyes
Site Experience FeedbackJun 19, 2026
would like more filters to narrow selection - like trendy, oversized, etc.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lil
Site Experience FeedbackJun 19, 2026
Really good for college students. The only issue is the quality. They aren't as study as my previous glasses. Really easy to use website, AFFORDABLE, great deals
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Flippy
Site Experience FeedbackJun 19, 2026
Very happy with quality, service and ability to purchase such quality online...now I dislike going to stores...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sir
Site Experience FeedbackJun 19, 2026
The website was easy to use. There was a wide selection with good value. I easily found what I was looking for and checked out with ease. This is my second purchase and will continue to use this site in the future.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Matt
Site Experience FeedbackJun 19, 2026
Very good, ai is helpful
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 19, 2026
Good no issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Captain Maduro
Site Experience FeedbackJun 19, 2026
NA
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chiliring
Post-Delivery FeedbackJun 19, 2026
It was quick and easy not many frames I liked
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- On Time Delivery: 5
- Customer Support: N/A
Travis
Post-Delivery FeedbackJun 19, 2026
I would like to have an itemized receipt for my purchase to send in to VSP.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 6
ves
Site Experience FeedbackJun 19, 2026
good experience, lots of lenses to choose from at a decent price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ted, Watson
Site Experience FeedbackJun 19, 2026
Glasses usa has the best online shopping experience for glasses. Even if you price match they have some of the best prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10