Gift Express Customer Reviews
Gift Express holds a 8.6/10 overall rating and 1,957 verified post-delivery reviews on Bizrate.
Gift Express Rating
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Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 78% |
 Neutral | 8% | 9% |
 Negative | 14% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
5.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 14% | 13% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Gift Express
Showing 1 - 50 of 8,232
NC mama
Post-Delivery FeedbackAug 14, 2026
Placed my order, I received tracking info right away. Arrived quickly and nothing was broken.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ace
Site Experience FeedbackAug 14, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Speedway
Site Experience FeedbackAug 14, 2026
Used website before for prior purchases. Easy to find my cologne. Always the best price. Never had a problem with shipping. Cologne always seems to be available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jerome
Site Experience FeedbackAug 14, 2026
its nice and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pablo
Post-Delivery FeedbackAug 14, 2026
I bought 2 colognes, and for one of them, they just sent me a empty box. Now I have to wait 2-3 working days to see if they can solve the problem. Horrible experience for my first time purchase with them.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 3
Lui
Site Experience FeedbackAug 14, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 14, 2026
The only complaint I have was the lack of communication, I was not informed when the package was coming
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 5
Patriot Trucker
Site Experience FeedbackAug 14, 2026
We went out to eat yesterday and the young lady had this particular perfume on, so I asked her where she got it and she showed me your website. So here I am😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MINNPOOH
Post-Delivery FeedbackAug 14, 2026
EVERYTHING WAS DONE RIGHT VERY PLEASED WITH MY PURCHASE AND WOULD PURCHASE FROM THEM AGAIN.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
They made it very easy to make my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twisted
Site Experience FeedbackAug 14, 2026
I like the price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Love the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sneezy
Site Experience FeedbackAug 14, 2026
check out could be somewhat easier to follow
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
dave
Post-Delivery FeedbackAug 14, 2026
the item never arrived i e mailed customer service to no avail
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
bro
Site Experience FeedbackAug 14, 2026
complicated
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ISA
Site Experience FeedbackAug 14, 2026
Hasta ahora me parece todo bien
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Regina.Marie
Post-Delivery FeedbackAug 14, 2026
I had to grab a backup bottle of midnight sin. My only concern was the tracking started with dhl and then was delivered with usps but both tracking infos were not saying the same thing. Either way I received and I’m happy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Joy
Site Experience FeedbackAug 14, 2026
easy to use
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JUDI
Site Experience FeedbackAug 14, 2026
VERY EASY TO ORDER EXACTLY WHAT I WANTED, SITE IS EASY TO MANIPULATE AROUND.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Fart
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Simba22
Post-Delivery FeedbackAug 14, 2026
Problem so far is that the Eternity for Men--is like it has been diluted. I spray and 10 minutes later there is no smell. I think full of alcohol. Not sure what has happened, as I use to buy this in store and it would last all day. So disappointing. Some of the others I have not tried yet.
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: 4
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 14, 2026
It was good and a fair price
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
bq94102
Site Experience FeedbackAug 13, 2026
The site has special purchases, and overstock merchandise from the different houses. The deals change daily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 13, 2026
My overall experience was phenomenal was looking for this fragrance my wife loves her birthday is next week looking forward to putting a smile on her face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonbarco
Site Experience FeedbackAug 13, 2026
Excelent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracias
Site Experience FeedbackAug 13, 2026
Esta compro fue muy fácil y ame los productos que compre
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 13, 2026
Appreciated the efficient process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lunatic
Site Experience FeedbackAug 13, 2026
I love the prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackAug 13, 2026
Very easy to find what I was looking for. Sad that some items were sold out. But overall very happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manbar
Site Experience FeedbackAug 13, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John W
Site Experience FeedbackAug 13, 2026
Quick and easy. Great price 1/4 of Amazon's price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GL
Site Experience FeedbackAug 13, 2026
I found the product I was looking for at an excellent price!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tyty
Site Experience FeedbackAug 13, 2026
it was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yunior
Post-Delivery FeedbackAug 13, 2026
Very good experience and great fragrances
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shari
Site Experience FeedbackAug 13, 2026
I will know more when we get our perfumes and how the sent is.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
D.L.
Site Experience FeedbackAug 13, 2026
easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Terrie T
Site Experience FeedbackAug 13, 2026
Very User friendly. Searched the brand I needed, ordered. Simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KayDee
Post-Delivery FeedbackAug 13, 2026
My first order with Gift Express was perfect. The most recent order was accurate and on time. The issue was the bottle of perfume was nearly half full. I have reached out to customer service, but have not heard back.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 5
Online Shopper
Post-Delivery FeedbackAug 13, 2026
I have a problem with this order. Item GXP-12239
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Joan R
Post-Delivery FeedbackAug 13, 2026
Great selection, prices, and prompt delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Great ordering experience however I received my fragrance and the color is quite off from the lovely pink it is meant to be.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tractor
Post-Delivery FeedbackAug 12, 2026
Good product good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
I placed my order, paid everything and even paid the insurer for my package...! My package never reached my hands, I don't know if it was stolen or lost, but I put the claim everywhere since my package is insured for a solution, but neither UPS nor Gift Express gave me a solution and I don't want to lose my money, it's more than $300 and obviously a bad experience for my first purchase.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Judybeth
Post-Delivery FeedbackAug 12, 2026
i have been wearing Romance for years and i always got it at macys and they closed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A