Skip to main content

GameFly - Game Rental Customer Reviews

GameFly - Game Rental holds a 9.4/10 overall rating and 883 verified post-delivery reviews on Bizrate.

GameFly - Game Rental logo
Certified
Most Current Certification:
Sep 14, 2026
At GameFly, we are on a mission: to put video games where they belong, in the hands of the gamers who love 'em.

GameFly - Game Rental Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - GameFly - Game Rental

2006 Winner Platinum Circle of Excellence

1 years

Trust & Authority

No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!

Learn more about reviews
Post-Delivery Feedback - 883 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

87%91%
Neutral rating icon

Neutral

9%6%
Negative rating icon

Negative

4%3%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Site Experience Feedback - 3,023 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

80%78%
Neutral rating icon

Neutral

15%15%
Negative rating icon

Negative

6%7%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

Recent Reviews for GameFly - Game Rental

Showing 1 - 50 of 3,906

  • Lex Lee

    Site Experience Feedback

    Sep 13, 2026

    Been with Gamefly for a couple years and so far I've only ever had 1 interaction where I was unsatisfied with service, that is until I talked with customer service who was able to help and resolve the issue quickly and professionally. I've bought less than 5 games from them so far but every interaction I've had when making a purchase has been up front about costs before even deciding to make the purchase and since I'm usually purchasing my rentals there is never any issues with shipping fees. The reason ive bought so few games is the reason ive stuck with my gamefly subscription for so long. Majority of the games ive rented ive played and when i was done was happy to send back and never play again while the games i really enjoy are the ones worth my time on my days off. Gotta say with the way games advertise today and the lack of places around me that offer rentals the way blockbuster and Hollywood video used to. Renting games shipped to you in the mail, just to figure out if they are worth your time and money or not is certainly the best option for your avarage Joe video gamer who doesn't want to spend 65 dollars on something only to find out later it's sucks and they'd just wasted their hard earned low value dollars. So unless your okay with flushing money for the sake of capitalism and consumerism... and you enjoy gaming enough to play on the few hours off you have to relax in between a hard worked week, but not enough to support the gameing industry by buying some crappy game for the sake of getting dupped by clickbait style advertising. Gamefly rentals are worth every penny.

    • Overall Rating: 10
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Djkillinit

    Site Experience Feedback

    Sep 13, 2026

    Solid

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Ken

    Site Experience Feedback

    Sep 13, 2026

    The website is easier to navigate and easy to add carts and check out. Very satisfying.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mat L

    Site Experience Feedback

    Sep 13, 2026

    Hands down best service

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • JM

    Site Experience Feedback

    Sep 13, 2026

    Great price and an easy to navigate checkout process. Would definitely buy from Gamefly again!

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Seth88

    Site Experience Feedback

    Sep 13, 2026

    Fast and easy service and there customer service has always been super good as long as I have been with them! So far I have never had a problem with them. Thanks for everything gamefly!!!

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Loki

    Site Experience Feedback

    Sep 13, 2026

    Gamefly is awesome

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 12, 2026

    Got the game i wanted for a fantastic price. Love being able to rent games as many times as i like and try them out before buying. Gamefly is the best hands down.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Eddie B

    Site Experience Feedback

    Sep 12, 2026

    Love game fly and the game availability, plus they are quick to send out priority game on Q in several days.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 12, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Gio

    Site Experience Feedback

    Sep 12, 2026

    Very fast and easy to use.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 12, 2026

    Everything was easy. Just wish you could find all used games for sle easier instead of just used best sellers.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 12, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Shad

    Site Experience Feedback

    Sep 12, 2026

    I am a haler for 20+ years, I really like Game fly. Makes it easy to try the games first then purchase.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Chefwood

    Site Experience Feedback

    Sep 12, 2026

    Invisible vs purchase

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 12, 2026

    I loved the pricing and the ease of purchasing experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mr

    Post-Delivery Feedback

    Sep 12, 2026

    Canbfw

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 7
    • On Time Delivery: 4
    • Customer Support: 8
    Full ratings for this review »
  • Shmeggs

    Site Experience Feedback

    Sep 12, 2026

    My Experience was and always is Great on GameFly. The ONLY place to Rent and the ONLY place to Rent then keep. Best Company Ever.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jones

    Site Experience Feedback

    Sep 12, 2026

    My overall interaction was good customer service is helpful.

    • Overall Rating: 8
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 11, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Louisville 83

    Site Experience Feedback

    Sep 11, 2026

    I purchased re9

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 11, 2026

    Quick checkout experience with beat available discounts automatically applied

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • StickyCrew

    Site Experience Feedback

    Sep 11, 2026

    Easy to find and search, the only thing I would approve upon are the menus on the left as I feel they can be tricky

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bushido

    Site Experience Feedback

    Sep 11, 2026

    Sometimes the shipping is incredibly slow. It also feels like Gamefly could seize the moment and really promote physical media as companies like Sony continue to attack physical media and their own consumer base.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bigdawg

    Site Experience Feedback

    Sep 11, 2026

    Everything went well and was very easy to complete.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 11, 2026

    It is pretty great. The prices seem to be better than any other place that I've looked into, and the checkout process was much more fluid. We'll definitely be shopping around more for used games on here.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • southernleo

    Site Experience Feedback

    Sep 11, 2026

    I actually really like gamefly. If the cost of living wasnt so expensive these days id be willing to upgrade my subscription or purchase more from here. That said, I love that for 20 a month I can try out a game as long as I want to before deciding if ill buy it. I keep most of them for a month and a half being full time employees and full time in school so for 20 bucks, I basically get to enjoy whatever game I want and then keep it at a lower price if I want to. Hopefully my business helps enough to keep the service going. The library isnt terribly full, but theres enough modern games and some I havent played from years passed that make it still worthwhile for me. Thanks gamefly for making it relatively affordable to game in today's economy

    • Overall Rating: 10
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jawwwzzz

    Site Experience Feedback

    Sep 11, 2026

    It was great

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Karthik

    Site Experience Feedback

    Sep 11, 2026

    Finding things was not easy. I wanted to filter for only games that were available for purchase, and couldn't find it easily.

    • Overall Rating: N/A
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Thorin

    Site Experience Feedback

    Sep 11, 2026

    Solid experience.

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cole

    Site Experience Feedback

    Sep 11, 2026

    Great shipping price, and lower priced used games compared to eBay and GameStop

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Boots

    Site Experience Feedback

    Sep 11, 2026

    Very easy to use and find the game I was looking for.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 11, 2026

    mandipassarelli14@gmail.com

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jake

    Site Experience Feedback

    Sep 11, 2026

    I appreciate the flexibility, I just wish there were more options

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • th007ssg

    Post-Delivery Feedback

    Sep 11, 2026

    I think you guys are amazing. You have very goofld prices for these products, and their state is very reliable. I trust this website, and I am willing to buy more from here. :).

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Battman44

    Site Experience Feedback

    Sep 11, 2026

    Just need to receive games quicker once we purchase the existing game or rent another one

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Roy

    Site Experience Feedback

    Sep 10, 2026

    I really enjoyed my experience with GameFly. Renting games was easy, simple, and convenient, and I had no issues finding what I wanted. The overall process was smooth, and I really like the variety of games available. I would definitely recommend GameFly to others.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Huskobusko

    Site Experience Feedback

    Sep 10, 2026

    It was decent. Only issue I had was my card was declining for some reason. I think when the website auto fills card info it doesn't do it correctly, tho idk if that's an issue with Google pay or the website

    • Overall Rating: 10
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • VoodooGraphx

    Site Experience Feedback

    Sep 10, 2026

    I love gamefly started using it for my son to play games just like I did back in 2010, once I realized gamefly is the same price as game pass on Xbox it was a no brainer, my son can play all of his consoles with gamefly, we will be a member for life.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Storm

    Post-Delivery Feedback

    Sep 10, 2026

    You can rent new games to try them before you buy them. If you want to keep it... Just hit a tab and they send you the original case for the game.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Dc129

    Site Experience Feedback

    Sep 10, 2026

    I’ve used GameFly as a kid, it’s exactly how I remember and even better

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kalani

    Site Experience Feedback

    Sep 10, 2026

    Very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • badgeman

    Site Experience Feedback

    Sep 10, 2026

    super easy, good prices

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Player One Who's Ready

    Post-Delivery Feedback

    Sep 10, 2026

    The item I ordered was used but in very good condition and even came with a pre order bonus code. Tracking was also very good and would make me recommend gamefly for anyone in search of cheaper prices.

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 9
    • On Time Delivery: 7
    • Customer Support: N/A
    Full ratings for this review »
  • n\a

    Site Experience Feedback

    Sep 10, 2026

    good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 10, 2026

    almost left site when no Switch games showed up under sale banner - finally just went to Switch area and games listed but didn't really give me info on used vs. new until I forced it to. Great selection and OK pricing.

    • Overall Rating: 8
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 10, 2026

    I recommend GameFly buying games the way I do because it's cheaper and if you don't like them you can just send them back you can't do that at a store

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Natedawg

    Post-Delivery Feedback

    Sep 10, 2026

    Really good service!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 10, 2026

    Gamefly is a great way to try out new games. The ability to rent games in today's digital world is a blessing, so I highly recommend Gamefly services for budget gamers.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • MVSTVLISH

    Site Experience Feedback

    Sep 9, 2026

    loved the sales and purchase ability

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 7
    Full ratings for this review »
GameFly - Game Rental Customer Reviews | Verified Customer Reviews at Bizrate Surveys