GameFly - Game Rental Customer Reviews
GameFly - Game Rental holds a 9.4/10 overall rating and 883 verified post-delivery reviews on Bizrate.
GameFly - Game Rental Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2006 Winner Platinum Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 90% |
 Neutral | 9% | 6% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.4 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 77% |
Neutral | 15% | 17% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for GameFly - Game Rental
Showing 1 - 50 of 3,946
Kup0
Site Experience FeedbackSep 5, 2026
Yay!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
lilmamacantrent
Site Experience FeedbackSep 5, 2026
The savings was awesome 👏 absolute steal!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LeBron James
Site Experience FeedbackSep 5, 2026
N/a
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Rubaty2004
Site Experience FeedbackSep 5, 2026
Been a member for years and love using it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacob
Site Experience FeedbackSep 5, 2026
Preordered a new upcoming game through Gamefly, I've been pleased with the availability and assortment of games. Gamefly is my new go to stop for PHYSICAL video games.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Houston
Site Experience FeedbackSep 5, 2026
Simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Easy process and simple and short.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackSep 4, 2026
Great price, so had to buy, wish I could get the case, maybe have some kind of thing where you could pay an extra $5 to get the case option.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
fyrefli37
Site Experience FeedbackSep 4, 2026
I love Gamefly. I saved a lot of money trying games I wasn't sure about. And found games I never would have tried had I had to porridge buy.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jweezy
Site Experience FeedbackSep 4, 2026
Website was easy to navigate. Good pricing on used games. Great variety of games. I wish there was a buy one get 1/2 off or even free for being a member.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandra
Site Experience FeedbackSep 4, 2026
It was easy to use, no errors. Clear what was being charged. I had no complaints.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
K Love
Site Experience FeedbackSep 4, 2026
Easily used. I like renting from this and keeping the items. If I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Post-Delivery FeedbackSep 4, 2026
I decided to buy the game I rented and then game fly mailed me the case. Simple an easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
MookYoung
Site Experience FeedbackSep 4, 2026
Always have valued my membership with Gamefly over the years. Game disc rentals is an awesome way to try before you buy, especially with games being released half finished these days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kirk
Site Experience FeedbackSep 3, 2026
I like GameFly because it gives me the choice to try things out and then purchase them without having to go to the store but keeping the disc and then getting the box from the supplier thank you for all the years that you have let me be a customer we're going on 21 now I've been here since roughly the beginning you're a great company and hopefully the digital age doesn't take you out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noro99
Site Experience FeedbackSep 3, 2026
I always have an excellent experience with GameFly and is my first place to purchase video games from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Very easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 10
Hi
Site Experience FeedbackSep 3, 2026
Hin
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Robbie.
Site Experience FeedbackSep 3, 2026
I believe Gamefly provides a very good value proposition for parents but as an adult there are occasions where I know ahead of time I will not be able to play the games I rented for a couple months and during those times I'm not benefitting from the service and feel pressured to cancel. The membership rewards and the budget plan do honestly help me lean towards continuing my account but I'd really like to be able to suspend my account and auto-resume after a set period rather than simply cancelling my account and hopefully remembering I want to keep using the service after 2-6 months. Regardless thank you for keeping game rentals alive. I do love this service.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 3, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I love GameFly it’s so easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great prices and fast delivery
Post-Delivery FeedbackSep 3, 2026
I love the fact that they send any goodies that come with game and even the marketing materials are still in the case, l just love it !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JayRo
Site Experience FeedbackSep 3, 2026
Awesome 10 out of 10 would recommend..🫡🫡🫡
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
th007ssg
Site Experience FeedbackSep 3, 2026
I loved the experience. I think everything is well organized, and it is easy to navigate, so I have zero complains with this website, and I am thrilled to say this: I will purchase here again :). Now, I will say this: I wish you guys had more used copies of other games since it is way more affordable for prople like me, but other than that, The website is amazing, and I love it.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Michael
Site Experience FeedbackSep 2, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaythedon
Site Experience FeedbackSep 2, 2026
I like GameFly it’s a pretty cool site to find games
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luis
Site Experience FeedbackSep 2, 2026
Wish I had a discount
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Atmos
Site Experience FeedbackSep 2, 2026
Good rental service, purchasing is nice as well. good selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
i know that the Sony announcement was much, but to change and not drop the price of these games is a much like greed. i mean the fact that it's a gamefly product essentually makes it used
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
JM
Site Experience FeedbackSep 2, 2026
Great experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Defstyles
Site Experience FeedbackSep 2, 2026
Great sale looking forward to getting product
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Digirick_710
Site Experience FeedbackSep 2, 2026
Great time, and good sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Tank
Site Experience FeedbackSep 2, 2026
Years of using GameFly, and they’ve never once disappointed. The used games arrive in pristine condition, and their support team is fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
The rent system needs more explanation and estimated wait time, status update details.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
E
Site Experience FeedbackSep 2, 2026
Easy finding what I was looking for
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackSep 2, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
I greatly appreciate the flexibility, however I can’t help but feel a bit annoyed how certain games are only available for rental and not purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
dc_fusion
Post-Delivery FeedbackSep 1, 2026
Great experience. Plan to shop more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Brab
Post-Delivery FeedbackSep 1, 2026
It was good just hard to use the website and no way to track deliveries, so that is frustrating about it . Overall good experience with them
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Awesome Games
Site Experience FeedbackSep 1, 2026
It was good love gamefly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rb
Site Experience FeedbackSep 1, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FeedFermin
Site Experience FeedbackAug 31, 2026
I had been wanting a physical for this game for a while, but it's hard to find! Glad I found availability here and got a good deal! Thank you GameFly!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cbar
Site Experience FeedbackAug 31, 2026
I really wanted these dvds shipped to my house please. Thank you. See you later. Chet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 31, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Alvah700
Site Experience FeedbackAug 31, 2026
Good fast easy to rent games and movies
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Krounus
Site Experience FeedbackAug 30, 2026
Overall great experience. Games are always in excellent condition and practically new.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackAug 30, 2026
Everything worked well. Although I wished there were some coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fitz
Site Experience FeedbackAug 30, 2026
I wanted to check the price of a game I was looking to get for my partner's birthday and found that GameFly offered the lowest price on a physical game from a trusted vendor and the time from placing my order to receiving confirmation was less than the time to complete this survey. I'll definitely be checking GameFly for future game purchases
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8