GameFly - Game Rental Customer Reviews
GameFly - Game Rental holds a 9.4/10 overall rating and 887 verified post-delivery reviews on Bizrate.
GameFly - Game Rental Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2006 Winner Platinum Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 9% | 8% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 78% |
Neutral | 14% | 16% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for GameFly - Game Rental
Showing 1 - 50 of 3,968
Michael
Site Experience FeedbackSep 2, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaythedon
Site Experience FeedbackSep 2, 2026
I like GameFly it’s a pretty cool site to find games
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luis
Site Experience FeedbackSep 2, 2026
Wish I had a discount
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Atmos
Site Experience FeedbackSep 2, 2026
Good rental service, purchasing is nice as well. good selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
i know that the Sony announcement was much, but to change and not drop the price of these games is a much like greed. i mean the fact that it's a gamefly product essentually makes it used
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
JM
Site Experience FeedbackSep 2, 2026
Great experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Defstyles
Site Experience FeedbackSep 2, 2026
Great sale looking forward to getting product
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Digirick_710
Site Experience FeedbackSep 2, 2026
Great time, and good sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Tank
Site Experience FeedbackSep 2, 2026
Years of using GameFly, and they’ve never once disappointed. The used games arrive in pristine condition, and their support team is fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
The rent system needs more explanation and estimated wait time, status update details.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
E
Site Experience FeedbackSep 2, 2026
Easy finding what I was looking for
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackSep 2, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
I greatly appreciate the flexibility, however I can’t help but feel a bit annoyed how certain games are only available for rental and not purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
dc_fusion
Post-Delivery FeedbackSep 1, 2026
Great experience. Plan to shop more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Brab
Post-Delivery FeedbackSep 1, 2026
It was good just hard to use the website and no way to track deliveries, so that is frustrating about it . Overall good experience with them
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Awesome Games
Site Experience FeedbackSep 1, 2026
It was good love gamefly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rb
Site Experience FeedbackSep 1, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FeedFermin
Site Experience FeedbackAug 31, 2026
I had been wanting a physical for this game for a while, but it's hard to find! Glad I found availability here and got a good deal! Thank you GameFly!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cbar
Site Experience FeedbackAug 31, 2026
I really wanted these dvds shipped to my house please. Thank you. See you later. Chet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 31, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Alvah700
Site Experience FeedbackAug 31, 2026
Good fast easy to rent games and movies
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Krounus
Site Experience FeedbackAug 30, 2026
Overall great experience. Games are always in excellent condition and practically new.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackAug 30, 2026
Everything worked well. Although I wished there were some coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fitz
Site Experience FeedbackAug 30, 2026
I wanted to check the price of a game I was looking to get for my partner's birthday and found that GameFly offered the lowest price on a physical game from a trusted vendor and the time from placing my order to receiving confirmation was less than the time to complete this survey. I'll definitely be checking GameFly for future game purchases
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Niko
Site Experience FeedbackAug 30, 2026
It was nice and easy
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Krow
Site Experience FeedbackAug 30, 2026
Was overall good just cant wait for product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J Watz
Site Experience FeedbackAug 30, 2026
The website was quick and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dark Hurricane
Site Experience FeedbackAug 30, 2026
It was smooth and easy, one of the things I like about gamefly.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
AndyT
Post-Delivery FeedbackAug 30, 2026
Found the game I wanted for the price I wanted to pay
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ian
Site Experience FeedbackAug 29, 2026
Amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Greg
Site Experience FeedbackAug 29, 2026
All games I have tried meet my expectations totally love your site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr.C.Savage
Site Experience FeedbackAug 29, 2026
Alot of times gamefly takes 1 to 3 months to ship a game or movie this time it only took 10 days.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JohnJohn
Site Experience FeedbackAug 29, 2026
Everything was fine, Im not sure quality of the disc since I haven't received it yet
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Lenis
Site Experience FeedbackAug 29, 2026
Gfff
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Adrian C
Post-Delivery FeedbackAug 29, 2026
Fast delivery and on time. Very satisfied with this purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Heist1303
Site Experience FeedbackAug 28, 2026
I had no issues whatsoever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slug
Site Experience FeedbackAug 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DarnPaul
Site Experience FeedbackAug 28, 2026
Great prices on used games! Love the option to keep rentals. Don't even have to wait for them to ship!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gatorbear
Site Experience FeedbackAug 28, 2026
Was good. Been with gamefly 20 years. Very few complaints. Except shipping time but thats more post office. But id pay a little more fir 2/3 day shipping. Sometimes it takes 6 plus days. Usually 5 for me
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Chac
Site Experience FeedbackAug 28, 2026
Easy to understand. Great experience using the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy Savage
Site Experience FeedbackAug 28, 2026
It always goes smoothly. Never any issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luke
Post-Delivery FeedbackAug 28, 2026
It was nice, game got to me on time and it was more perfect than any second hand game I've ever bought, no scratches or anything. I wouldn't have known it was used unless the website told me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Snowfox
Site Experience FeedbackAug 28, 2026
I absolutely love GameFly. The site is pretty streamless and the customer service is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chill Will
Post-Delivery FeedbackAug 28, 2026
I had left GameFly for a few years while I was working on getting my finances under control, so I’m really happy to have them back as a paid subscription. I honestly feel like I get a lot for my money. The games arrive quickly, I love having the option to keep games I really enjoy, and I definitely plan on using GameFly for the foreseeable future. Overall, my customer service experiences have been great as well. Every time I’ve contacted them, I’ve had a positive experience and felt like my concerns were handled properly. It’s good to be back! 🎮
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jen
Site Experience FeedbackAug 28, 2026
Was a good price
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
CAMG
Site Experience FeedbackAug 28, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Tory
Site Experience FeedbackAug 28, 2026
Loved it ...easy!!! Been with gamefly for over 10 yrs all together !!! Highly recommend!!! Can't believe there are ppl that dont know about them ..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
You wont publish this..Come on lol, funny though.
Post-Delivery FeedbackAug 27, 2026
Once you rent the game or movie you can use the keep option and get it cheaper since you will have coupons for this but not for any standard purchase, there has been times where ive got the game or movie for free or very cheap like $2-3, its absolutely worth it. Wish they had a wider selection and more availability and didnt require the highest tier subscription to get something game locked (the good titles...) but its worth it being here and being able to rent the games or movies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A