GameFly - Game Rental Customer Reviews
GameFly - Game Rental holds a 9.4/10 overall rating and 903 verified post-delivery reviews on Bizrate.
GameFly - Game Rental Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2006 Winner Platinum Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 83% |
 Neutral | 11% | 13% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 13% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for GameFly - Game Rental
Showing 1 - 50 of 4,094
Online Shopper
Post-Delivery FeedbackAug 10, 2026
It was awesome! Games came quick and the return was easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TommyP
Site Experience FeedbackAug 10, 2026
The whole process was quick and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AlexCastle
Site Experience FeedbackAug 10, 2026
Easy to find what I was hoping for and great price. Love to support Gamefly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Everything was smooth and easy as usual. Been a Gamefly customer for a pretty long time.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Z
Site Experience FeedbackAug 10, 2026
Gd
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Boulin
Site Experience FeedbackAug 10, 2026
It's a good place to rent games! They have a nice selection of games
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GolDAmaru
Site Experience FeedbackAug 10, 2026
It was a good experience. I want the game physically.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cz
Site Experience FeedbackAug 10, 2026
Best physical disk store and best prices and beneficial for all of us love it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Shoost
Site Experience FeedbackAug 10, 2026
The overall interaction with the website today went well except for the checkout didn't want to go to the checkout screen but other than that everything went smooth and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yuli
Site Experience FeedbackAug 10, 2026
I believe it's amazing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dave G.
Site Experience FeedbackAug 10, 2026
Everything went smoothly and was easy.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
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- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Tbabi7892
Site Experience FeedbackAug 10, 2026
More familiar now so know how to do it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dontae
Site Experience FeedbackAug 10, 2026
Easy to maneuver.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeefGaijin
Site Experience FeedbackAug 9, 2026
Pretty good. No issues. Been a customer off and on for the last 16 years
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jaxxon.op
Site Experience FeedbackAug 9, 2026
It’s easy to figure out which game I have next but difficult to know when it’ll show up.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Agent J
Post-Delivery FeedbackAug 9, 2026
Gamefly is great and everything is pretty much straight forward. Customer service is friendly and quick to help. I recommend giving it a go.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Squashy
Site Experience FeedbackAug 9, 2026
Quick and easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Petruzzi
Site Experience FeedbackAug 8, 2026
Made it easy with great price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Christian
Site Experience FeedbackAug 8, 2026
Wish I could have just used Apple Pay for simplicity
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Kookie209
Site Experience FeedbackAug 8, 2026
Easy to use & greatful for the discount. Your gamefly website is the ONLY site I purchase my games.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clone79
Site Experience FeedbackAug 8, 2026
I like this service a lot. I been using Gamefly on and off for over 15 years.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
I like the convenience and the selection of games. and the gamelock feature
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boddy
Site Experience FeedbackAug 8, 2026
Overall, my experience with the GameFly website today was good. The website was easy to navigate, and I was able to find the information and games I was looking for without too much trouble. I liked that the game selection and details were clearly displayed, which made browsing convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pip645321
Site Experience FeedbackAug 8, 2026
Very good selection of products at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raphael
Site Experience FeedbackAug 7, 2026
It was good interaction today.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Will The Thrill
Post-Delivery FeedbackAug 7, 2026
Recently I purchased a combination of disc only games and Blu-ray movies. All came relatively quickly and worked within reason. One downside is I received the bonus disc to the Titanic Bluy Ray and not the actual movie. I did receive confirmation of a refund but I actually wanted the movie. Overall gamefly has been a positive experience over all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 9
K
Site Experience FeedbackAug 7, 2026
Wish y'all gave better member rewards. Also skip the Nintendo tax
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Trisha
Site Experience FeedbackAug 7, 2026
Everything went smooth and easy. However, I was unable to use any of my coupons, I can never seem to be able to use them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Batman
Site Experience FeedbackAug 7, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brando
Site Experience FeedbackAug 6, 2026
Gamefly has made a return in force since the early 2000s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ozzy
Site Experience FeedbackAug 6, 2026
your prices are way too high even with the discount. lots of times i can buy these games cheeper on amazon or walmart. i only purchased these games because i can't find the dumb rental envelope
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackAug 6, 2026
I definitely enjoy this site and it's products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Big C
Post-Delivery FeedbackAug 6, 2026
My interactions with customer service support was excellent. 5 starts. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mouse
Site Experience FeedbackAug 5, 2026
I've been a member for a long time. The site is easy to use, and GF was understanding when a postal worker was stealing games. I'd recommend GF to anyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big .T
Post-Delivery FeedbackAug 5, 2026
I bought a lot of 4k blurays and blurays from gamefly at a great price and they also have some great prices on games which I plan on ordering too and I let a couple of my friends know to check out there web site to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Steele
Site Experience FeedbackAug 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pocketsand
Site Experience FeedbackAug 5, 2026
It was simple and easy to find what I was looking for. Also, here was cheaper than going through a different store font
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bayamon
Site Experience FeedbackAug 5, 2026
It has good prices on used games and you can easily find the games you like.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Jdollaz_8800
Post-Delivery FeedbackAug 5, 2026
Fast, friendly, convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Calidrifter
Site Experience FeedbackAug 4, 2026
I love this service. I get to try new games everymonth with out a big commitment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Purchased a game and it took over a week to arrive. Some of my game rentals took weeks to arrive and I was only able to play two games in the month
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 5
Shadow
Post-Delivery FeedbackAug 4, 2026
Delivery was on time which is why I like GameFly for buying used games
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kryptd26
Site Experience FeedbackAug 4, 2026
Easily the best transactions I've made with video games.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D-Pool
Site Experience FeedbackAug 4, 2026
Great website. Excited to have found it. Amazing variety.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackAug 3, 2026
Everything was easy. I was just paying to keep a game I like so the spot opens for my game lock title getting ready to release
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
darkxenu616
Site Experience FeedbackAug 3, 2026
The ability to rent games and then keep them is an amazing deal. If i could save a little more on the used games that would only make it that much better! Still great options for a plan and reasonable prices as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Versatile
Site Experience FeedbackAug 3, 2026
Today and all of my experiences are always great when im om here never really have any issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DC
Post-Delivery FeedbackAug 3, 2026
No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A