GameFly - Game Rental Customer Reviews
GameFly - Game Rental holds a 9.4/10 overall rating and 855 verified post-delivery reviews on Bizrate.
GameFly - Game Rental Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2006 Winner Platinum Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 5% |
 Negative | 5% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 82% |
Neutral | 14% | 12% |
Negative | 6% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.8 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for GameFly - Game Rental
Showing 1 - 50 of 3,714
Product choice
Site Experience FeedbackOct 7, 2026
Gamefly’s website is straightforward. I like the option to either rent or buy. And buying has the option for either new or used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny
Site Experience FeedbackOct 7, 2026
Best price I could find for the game I wanted, rentals are slow to ship so the membership is really only good for the discounts.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 1
Justjei
Site Experience FeedbackOct 7, 2026
i dont understand why i was charged for shipping when i already have the game with me.
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 6
Kevinmoises
Site Experience FeedbackOct 7, 2026
Gracias
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King
Site Experience FeedbackOct 7, 2026
Really easy to buy really good website and really inexpensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackOct 7, 2026
Very easy to use the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
presj420
Post-Delivery FeedbackOct 7, 2026
order arrived just on time no reports needed an was cheap an affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 7, 2026
I’m very happy with the product, I just wish delivery were faster. Also one of the envelopes/packages came damaged. The game itself was fine, but delivery needs to be more careful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 10
Switchboss1138
Site Experience FeedbackOct 7, 2026
Overall, the purchasing experience went well, no issues whatsoever.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
A subscriber
Post-Delivery FeedbackOct 6, 2026
I generally like the service, though shipping takes a long time. Products are all as described. Customer service is great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 9
misterblue82
Post-Delivery FeedbackOct 6, 2026
Will buy again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
ShadowLight
Site Experience FeedbackOct 6, 2026
Clear and concise navigation. Easy to understand, products in good shape, and decent prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flainfan
Site Experience FeedbackOct 6, 2026
It was good. Not much to say really.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
DJM
Site Experience FeedbackOct 6, 2026
I use gamefly for movie rentals primarily and the ycan have several days where you sit with an empty queue slot, I almost closed my membership recently because of this.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 6, 2026
Overall it was a good interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Thescorpionkr
Site Experience FeedbackOct 6, 2026
Very smooth transaction and love the savings on the game i am keeping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dillon G
Post-Delivery FeedbackOct 6, 2026
The price was great. But it took them forever to ship it and it’s coming in at least four days late. Which is a shame because I bought it for a birthday.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 2
Bushido
Post-Delivery FeedbackOct 5, 2026
Gamefly offers inexpensive games that come complete with the original case and are great for playing and reselling.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jamize
Site Experience FeedbackOct 5, 2026
I’ve been buying from GameFly for years, and they consistently do a great job. Their used game sales are one of the best values out there — clean cases, discs in great shape, and prices that make collecting a lot more affordable. They also have good deals on new accessories, which makes it easy to pick up things I need without paying full retail. Overall, I’ve had nothing but positive experiences and would definitely recommend them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Body
Site Experience FeedbackOct 5, 2026
You used to be able to apply the rewards offers on top of the keep offer. It's a good price but would have bought it before had I known that. Only rented it because I needed to use the keep offer.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackOct 5, 2026
I’ve ordered 6 games from here, all were used but they came like new condition! All with cover arts and great prices. Better than eBay or gamestop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 5, 2026
Creating a shipping label and actually shipping the product are very different things.
- Overall Rating: 2
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Peter
Post-Delivery FeedbackOct 5, 2026
I wish the keep function pops up more often. At the moment I have to wait awhile for keep fun tonight to appear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
mrjavascript
Post-Delivery FeedbackOct 5, 2026
A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
JohnClarth
Site Experience FeedbackOct 4, 2026
You do good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
me
Site Experience FeedbackOct 4, 2026
None
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ken
Post-Delivery FeedbackOct 4, 2026
gastonkenneth18@gmail.com
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
fcakira
Site Experience FeedbackOct 4, 2026
Overall the website is easy to navigate. Purchasing a game was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jnclegane
Site Experience FeedbackOct 2, 2026
Great company to get behind in this stupid digital age
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Love this service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shackman#1994
Site Experience FeedbackOct 2, 2026
It was good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MuayThai
Site Experience FeedbackOct 2, 2026
Great job, I find really good prices on quality products !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joe
Site Experience FeedbackOct 2, 2026
For the keep option specify the shipping options is for the case and manual on the checkout page because I was confused, I already have the game.
- Overall Rating: 7
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
Michelle
Site Experience FeedbackOct 2, 2026
Since I been with gamefly ive been loving getting the games and playing them and I also like the people everytime ive called in people have been very nice and understanding thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PapaPico619
Post-Delivery FeedbackOct 2, 2026
Physical media is so important to me as a historian and a man of culture plus entertainment. When dealing with people who understand that is cones through the screen or the phone. The person who operates the game fly X account us a hombre that needs his (or hers) flowers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BrinoMatthew
Post-Delivery FeedbackOct 2, 2026
Gamefly's a good option to look for used games in good condition. Check them out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tae901
Site Experience FeedbackOct 2, 2026
Its great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mister Magic
Site Experience FeedbackOct 2, 2026
It was Great seeing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LosPopos3
Post-Delivery FeedbackOct 2, 2026
GameFly as always been great help especially with those games I’m not to sure about but still want to try out. Even buying a used game from GameFly my expectations were surpassed. Product did not seem used at all and even the game case seemed well taken care of as well as all aspects of care. I will be checking on GameFly to buy physical media more often now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 1, 2026
Ordering from gamefly has always been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeamonCross
Site Experience FeedbackOct 1, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Larla
Post-Delivery FeedbackOct 1, 2026
Game was available here and not many other vendors. Was a great price and good shipping speed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tars
Site Experience FeedbackOct 1, 2026
Love it, wish it was cheaper though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
No problem s. Great Service
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gerald
Post-Delivery FeedbackOct 1, 2026
The good game price you save cash! Do sometimes the delivery us too late with bad high taxes.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
Online Shopper
Site Experience FeedbackOct 1, 2026
Good deals quick and easy purchase good website navigation and quick shipping times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicol Ryo Jean Watt
Post-Delivery FeedbackOct 1, 2026
First time buyer and wow delivered fast and i was skeptical because i use ebay and amazon but wow will purchase again and its safe to do so on gamefly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tony
Site Experience FeedbackOct 1, 2026
Good so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dan
Site Experience FeedbackOct 1, 2026
Overall my experience is good, but shipping can be bad for me which is strange since I live in suburban area.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9