EZVacuum Customer Reviews
EZVacuum holds a 8.6/10 overall rating and 1,395 verified post-delivery reviews on Bizrate.
EZVacuum Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2016 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
8.6out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 77% |
 Neutral | 7% | 7% |
 Negative | 15% | 16% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
4.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 79% |
Neutral | 12% | 18% |
Negative | 5% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for EZVacuum
Showing 1 - 50 of 2,033
JK
Post-Delivery FeedbackAug 13, 2026
Did not initially receive a confirmation email, nor could I find confirmation if my purchase online. Contacted HELP at the website and my issue was resolved.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 10
nonofyourbiz
Site Experience FeedbackAug 13, 2026
it was fairly easy I hope I get the items and they are the items I think they are
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Millie’s mom
Post-Delivery FeedbackAug 13, 2026
I ordered the wrong part. I would like to exchange it for the correct one. Please advise as to how to do this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Rich
Post-Delivery FeedbackAug 13, 2026
The parts I purchased work great, and the vacuum work like new, I have told 4 friends about this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LD
Post-Delivery FeedbackAug 13, 2026
order was great, but it did not come on time; it was two days later than the scheduled date
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 10
Kim S.
Post-Delivery FeedbackAug 12, 2026
Website - easy finding products & user-friendly; the overall layout of your site is informative & helpful. Great Customer Service. Delivery - arrived in a timely manner & packaged to prevent damages.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Packaging was HORRIBLE, and unfortunately I won’t know if the motor was damaged until I have time to install it!
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Ladybug
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 11, 2026
I needed the Eureka battery operated vacuum basket where dirt goes in because the latch to close the trap opens automatically and dirt falls on the floor. I don’t think the one I received will work.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: N/A
Steve
Post-Delivery FeedbackAug 11, 2026
They have all the Hoover OEM Parts needed to keep vacuum cleaners in good working order, and they are fully documented when you search for oem parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Nick J
Post-Delivery FeedbackAug 11, 2026
I was excited to see the exact replacement part I needed for my rainbow vacuum. However, I was sent the wrong part and not the one I ordered. Pictures and descriptions were emailed to customer support but they have only argued that the correct part was sent and have not offered to help. I’ve sent multiple messages with pictures, descriptions and links that prove the wrong part was sent but they continue to stand by their shipment. They are very slow to respond and it is a different person each time. Has turned into a complete waste of time and I’m afraid I’ll just be out the money as they’ve done nothing to help.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Bags were the wrong ones. Never heard back about returning them
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
Online Shopper
Site Experience FeedbackAug 10, 2026
Hated being thrown into a survey before experiencing the site
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
harpster59
Site Experience FeedbackAug 10, 2026
too many popups for additional products for my cart, other than that it was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Daniel
Post-Delivery FeedbackAug 10, 2026
Did recieve complete order . Could not speak to anyone through the phone . Only could send email. Ordered #823790 missing part.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 1
Rox
Site Experience FeedbackAug 10, 2026
It kept taking me out of the site when I tried to continue shopping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 10, 2026
Ordered An accessory kit as shown in ad for Miele Champagne model got kit for different model does not fit in vacume
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Eddie
Post-Delivery FeedbackAug 10, 2026
I can't get anyone when I called (3 times). No response at all to my email.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Pat
Post-Delivery FeedbackAug 10, 2026
I was surprised to find parts available for such an old vacuum, and the part pictured was identical to my old part. Tracking was a little funky, it took a long time to ship, and the status on the shipping was only accurate on delivery day. The part was NOT as pictured, different color, different shape, for a newer model of vacuum cleaner, probably. However, it fits and works well, so I am happy with it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Tim
Post-Delivery FeedbackAug 10, 2026
I order Micro-Filtration vacuum cleaner bags. What came were just regular plan old U3 bags. I wanted to try the Micro-Filtration bags made by EnviroCare.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Very pleased with part and would order from the company again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Belvedere65
Post-Delivery FeedbackAug 9, 2026
Great service. Will recommend to friends and family.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Handy old lady
Post-Delivery FeedbackAug 9, 2026
I would recommend based on ease of ordering, price was right and shipping was free. But there were no installation instructions included. Found what I needed to know on YouTube.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jomama
Post-Delivery FeedbackAug 9, 2026
Item is functional, however, the wrong color was provided.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 8, 2026
Filter not as desvribed too small for Shark vacuum
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 3
David
Post-Delivery FeedbackAug 8, 2026
I was happy that I was able to find this replacement part at a reasonable price. I will check your site any time I need parts for my vacuum cleaner in the future. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 8, 2026
We bought two vacuum filters .from you, because they were cheaper to buy from you then going to Bissell. The next time we need more filters we will be ordering them from you. Thank you. Pamela
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Geoff S
Post-Delivery FeedbackAug 7, 2026
My products were easy to find and they arrived earlier than expected. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 7, 2026
Purchased replacement parts for my vacuum. Told me they were the right parts. Parts DO NOT FIT. Customer Service explained since they were the correct part it would be a regular return. Completely ignoring the fact the don't fit. Then explained how they could help me make them fit; voiding my ability to return. Will tell my friends steer clear of this site.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackAug 7, 2026
Glad to know that I am getting genuine Kirby replacements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
SueB1
Post-Delivery FeedbackAug 7, 2026
I've sent 2 messages to support because incorrect roller wanted to know how to return and get correct one. Looked inside vacuum and find these #'s ZS364QAB 66. 120 V 60 HZ 600 W 5.0A. Q04J6605Z742. How do I return and get correct roller? Can you help?
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackAug 7, 2026
Availability to discontinued product part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Alice
Post-Delivery FeedbackAug 7, 2026
Everything is fine,
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 7, 2026
Good product and reasonable price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 9
BigRed
Post-Delivery FeedbackAug 6, 2026
Ordering was easy, just can't seem to get the parts?
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
Jc
Post-Delivery FeedbackAug 6, 2026
Great item and fast service...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 6, 2026
it worked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Katy
Post-Delivery FeedbackAug 6, 2026
I was very satisfied with the product I purchased from EZVacuum and the part number was a perfect fit. However, I thought the shipping process could have been better. It seemed that it showed shipped for several days (even more than a week), but the shipper information only showed that a label was created. Once the item truly shipped, then it seemed it went rather smooth.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
TAF
Post-Delivery FeedbackAug 6, 2026
EZ had parts I needed to repair a vacumun. The information set up was relatively easy to determine which part would work.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 5, 2026
You guys know your stuff have the parts good service what else can I say
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Fred
Site Experience FeedbackAug 5, 2026
Everything went very well so my part with the model number parts for a vehicle that I ordered and deliver here in the next 4 to 5 day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Post-Delivery FeedbackAug 5, 2026
Received the wrong product
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Shelly
Post-Delivery FeedbackAug 5, 2026
I googled the part I needed and was directed to EZvacuum. If was easy to find the part and order it. The part came and was the correct one and worked well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Happy Old Woman
Post-Delivery FeedbackAug 5, 2026
You carry supplies I use and are easy to order from and delivery is always good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dmuck
Post-Delivery FeedbackAug 5, 2026
Everything went very well, no complaints.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
T-Dawg
Post-Delivery FeedbackAug 5, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I guess i ordered the wrong belts for my shampooer
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 3
DIYJIM
Post-Delivery FeedbackAug 4, 2026
Disappointed because there was NO indication that this was NOT a complete assembly. I purchased the upper unit of the vacuum handle but there was NO lower unit available after I realized that the handle was only 1/2 of the whole assembly needed . I finally ordered the lower unit of the handle assembly from AMAZON. I should have gone there 1st..
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 4, 2026
While a little work to find the right part, it arrived ok. Took about a week to arrive using USPS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Bri
Site Experience FeedbackAug 4, 2026
Easily found the part I needed, good price, and no issues with checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9