Estée Lauder Customer Reviews
Estée Lauder holds a 8.9/10 overall rating and 20 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 67% | 0% |
 Neutral | 22% | 100% |
 Negative | 11% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 67% |
Neutral | 16% | 33% |
Negative | 6% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.5 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.8 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 181
Mik
Site Experience FeedbackSep 1, 2026
Très intuitif
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gordon
Site Experience FeedbackAug 29, 2026
Le site est difficile a parcourir
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Le site en français fonctionne mal, doit utiliser celui en anglais
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackAug 22, 2026
Perte de l’affichage en français.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Petit Lou
Site Experience FeedbackAug 21, 2026
Très bon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackAug 18, 2026
Good company. The site is sometimes difficult to use for product searches.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Louise
Site Experience FeedbackAug 17, 2026
Je suis toujours très satisfaite des produits Estée Lauder, ils se démarquent grandement des autres marques. Il y a aussi des nouveautés pour répondre à tout nos besoins pour notre beauté et notre bonheur au quotidien.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prada
Post-Delivery FeedbackAug 10, 2026
Ma commande etait livré a temps et bon produit Cependant tres decu de l'echantillon envoyé, un seul petit Quand j'achetais au magasin la conseillere me gatait un peu plus
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Louda
Post-Delivery FeedbackJul 31, 2026
J’achète les parfums Estée Lauder depuis n’ombres d’années. Qu’importe le vu parfum, j’adore!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Rapide et efficace!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 19, 2026
J’utilise les produits Estée Lauder depuis des décennies et on me dit toujours que je fais beaucoup plus jeune. Ces produits contribuent sans doute.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prada
Site Experience FeedbackJul 18, 2026
Tres bien facile a utiliser
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bellawanda
Site Experience FeedbackJul 14, 2026
J’ai toujours acheté les parfums Estée Lauder et j’ai toujours eu une grande satisfaction quant à la variété des parfums et autres produits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 13, 2026
Malheureusement, j’étais toujours sur le site américain, même en donnant mes coordonnées. Finalement, cela s’est arrangé..
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Danielle
Post-Delivery FeedbackJul 11, 2026
Produits de bonne qualité et qui me conviennent, livraison très rapide, mais... Impossible de recevoir les communications en Français. Difficile de commander via le portail en Français, je dois procéder via le portail Anglais. Je n'arrive pas à voir sur les emballages, la quantité de produit ce qui rend difficile d'acheter les recharges puisqu'on ne peu pas savoir sur quel emballage original elles conviennent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
Ju
Site Experience FeedbackJul 6, 2026
Tres bien fonctionné...facile...
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zyva
Site Experience FeedbackJun 27, 2026
Pas facile pour le paiement, ce serait plus simple de ne pas avoir à créer un code personnel
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielle
Site Experience FeedbackJun 24, 2026
difficile de magasiner sur le site en français. Impossible de voir quels articles sont inclus dans la pochette cadeau, ni la quantité de produit. Les contenants de produits n'indiquent pas la quantité, alors difficile de commander des "recharges" si on ne connaît pas la grandeur de recharge qui convient au contenant à recharger.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KarineLB
Site Experience FeedbackJun 24, 2026
J'adore vos produits, merci !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
☀️ soleil
Site Experience FeedbackJun 23, 2026
C’est intéressant cette façon de se procurer nos produits , merci pour les petits cadeaux
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lewis
Site Experience FeedbackJun 19, 2026
Toujours le bon produit, des échantillons pour connaître d'autres produits , la livraison est rapide, un excellent suivi sur nos commandes Prix excellents.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina73
Site Experience FeedbackJun 15, 2026
Très belle interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josan
Post-Delivery FeedbackJun 12, 2026
Très facile de commande et la livraison est rapide, dans mon cas le lendemain. Site facile à comprendre, facile de passer sa commande et le système de point avec les gratuités est un plus pour les clientes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pseudo
Post-Delivery FeedbackJun 11, 2026
Correct
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 7
Online Shopper
Site Experience FeedbackJun 7, 2026
Merci!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Louise
Site Experience FeedbackMay 27, 2026
J’aimerais que mon site soit toujours en français
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackMay 21, 2026
Il devait y avoir des échantillons, à la suite de la réception de ma commande, ils étaient manquants. J'ai téléphoné, j'étais supposé recevoir les échantillons, finalement jamais reçus.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 3
Jo An
Site Experience FeedbackMay 21, 2026
Très facile de commander, bonne description des produits et les gratuités sont très appréciés pour découvrir des nouveaux produits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geny
Post-Delivery FeedbackMay 18, 2026
Bon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Bibi
Site Experience FeedbackMay 18, 2026
J'ai reçu un courriel pour un cadeau pour mon anniversaire (27 mai 1957) mais il n'y avait pas de code. J'ai appelé, mais on n'a pas pu m'aider.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nouk
Post-Delivery FeedbackMay 9, 2026
Produits appréciés et bon fonctionnement pour le processus d’achat en ligne.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackMay 6, 2026
Site facile à naviguer, moteur de recherche efficace, produits bien décrits, rabais facile à repérer, choix de cadeaux avec achat intéressants
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 5, 2026
Bon
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Natacha
Site Experience FeedbackMay 4, 2026
Rabais, échantillons et cadeaux; intéressant. Livraison gratuite.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dandan
Site Experience FeedbackMay 3, 2026
J'ai un coupon rabais pour ma fête mais je ne pouvais pas le jumeler avec la promo de mai. Mais vu que c'est un cadeau pour ma fête, je ne comprends pas pourquoi je n'ai pas le droit d'avoir aussi mon cadeau. Plate car j'aime bien vos produits. Je suis déçue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackMay 2, 2026
Bon commentaire concernant les offres et le rabais, facile de rechercher les produits souhaités
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie-Thérèse
Site Experience FeedbackMay 1, 2026
Très satisfaite. C'est mon produit chouchou.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chantal
Post-Delivery FeedbackApr 27, 2026
J'adore cette game de produits
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Geny
Site Experience FeedbackApr 24, 2026
Pas facile chercher produit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cécile
Site Experience FeedbackApr 24, 2026
Très agréable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 20, 2026
tres bon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackApr 18, 2026
Bon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nouk
Site Experience FeedbackApr 17, 2026
Dommage de ne pas pouvoir appliquer notre rabais loyalité si nous utilisons un code promo.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Majo
Site Experience FeedbackApr 11, 2026
Belle expérience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicou
Site Experience FeedbackApr 11, 2026
Pas de problème d’utilisation du site aujourd’hui, navigation aisée et rapide pour trouver les articles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 9, 2026
Site pas toujours facile pour naviguer
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackApr 6, 2026
Pas facile pour devenir membre, me demandait toujours mon mot de passe qu il divisait pas correct ça pas été facile
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackApr 1, 2026
J'adore les produits Esteelauder que j'utilise depuis quelques années. C'est un bon nettoyant à prix abordable. Je trouve qu'il y a de moins en moins de promotion sur votre site. C'est dommage.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
Coco
Post-Delivery FeedbackMar 30, 2026
Excellents produits
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A