Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 722 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 88% |
 Neutral | 8% | 8% |
 Negative | 7% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 14% | 15% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 4,086
Online Shopper
Post-Delivery FeedbackSep 16, 2026
No interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
El705
Site Experience FeedbackSep 16, 2026
Why can't I combine loyalty redemption plus a gift with purchase. Too restrictive
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jinny
Site Experience FeedbackSep 16, 2026
Night repair is popular product. It will be better to have own section.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Little
Post-Delivery FeedbackSep 16, 2026
I ordered one large cream, and another little cream as a gift. I was told the little cream was not available and I would have to phone after the large cream was sent - which it still has not been sent.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 1
- Customer Support: 7
Lindyloo
Post-Delivery FeedbackSep 16, 2026
I have loved White Linen for years. With many malls closing and some stores closing, Bayshore Ottawa was my go-to store. I have been able to purchase your product online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Rachel
Site Experience FeedbackSep 16, 2026
I like these products. I hope I would probably buy more to see if I really like your services as well.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DG
Post-Delivery FeedbackSep 16, 2026
Experience was good! Blushes are beautful colours.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
Lou
Site Experience FeedbackSep 16, 2026
Its very slow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ann
Post-Delivery FeedbackSep 16, 2026
No comment at this time.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 7
MG
Site Experience FeedbackSep 16, 2026
It was easy to find the product that I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tala
Site Experience FeedbackSep 15, 2026
every things are good, just miss cheer foundation SPF 19. PLEASE RETERN IT IN THE STOCK!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mheldz
Site Experience FeedbackSep 15, 2026
Easy online ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
You advertise an 8 piece set, free with purchase, but when I click on it, it's only a 6 piece gift set. That is false advertising! More than one of the products I wanted could not be including because they were out of stock. This was very disappointing. I would have spent more if my favourites were available!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kristine
Site Experience FeedbackSep 15, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GlenWalterGal
Post-Delivery FeedbackSep 15, 2026
Order actually arrived earlier than expected. Happy surprise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
lin_AY^
Site Experience FeedbackSep 15, 2026
Wishlist box
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Wondering why gift box is now $3.00 May influence my purchasing in the future. Some items I purchase are for a family member, and the gift box is value added in my decision to purchase.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Bulls
Site Experience FeedbackSep 15, 2026
Terrible took me too long Would not allow me to proceed to checkout And live chat was not helpful
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 15, 2026
Slow.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JenKen
Site Experience FeedbackSep 15, 2026
Easy to understand lots of products to choose from
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Fantasia
Post-Delivery FeedbackSep 15, 2026
Always love Estée Lauder products and always love the promos that they put out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 15, 2026
Easy to navigate. Simple!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flora
Site Experience FeedbackSep 14, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Garjei
Site Experience FeedbackSep 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Karen
Post-Delivery FeedbackSep 14, 2026
Everything is good. I like the packaging
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bani
Site Experience FeedbackSep 14, 2026
Offers are highlighted before checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vangie
Post-Delivery FeedbackSep 14, 2026
Please do not ever discontinue White Linen fragrance, EDT … it’s my perfume more than 30 yrs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Alyson D
Site Experience FeedbackSep 14, 2026
I appreciated the clarity provided on each product, and each step of the purchasing process, without being pressured to add more items. I also appreciate that I wasn't bombarded with all sorts of pop ups and chat windows, I despise those.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
I didn't like the free perfume sample that was added, it was worrisome as it flagged the item as non-deliverable. Im hoping it doesn't affect my overall order I was also unable to remove it for peace of mind
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sen
Site Experience FeedbackSep 14, 2026
Good, glad there is an online shop for Estee Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robinhood
Site Experience FeedbackSep 13, 2026
Always easy to order and great GWP!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackSep 13, 2026
Bring back the free gift wrapping. The world is a rip off already and you’re a billion dollar company. !!!!!!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 13, 2026
Love Estee Lauder products - been using them for years. Disappointed that a couple of the products that I would typically order were not available therefore unable to order to get the additional bonus gifts.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lloma
Site Experience FeedbackSep 13, 2026
All went well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kel
Post-Delivery FeedbackSep 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
MT.
Site Experience FeedbackSep 13, 2026
It was Easy to navigate and shop on your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PSc
Site Experience FeedbackSep 13, 2026
very easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ReNutriv Diamond user
Post-Delivery FeedbackSep 13, 2026
Ordering on the site is easy. Delivery is timely and love the gift packaging you can also select.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wsp
Site Experience FeedbackSep 13, 2026
Most of them are great. I'm really happy that buying the products comes with so many gifts. Since I've had a good experience with your products before, I'll definitely purchase again. I hope you could offer more makeup items to give people more choices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lin
Site Experience FeedbackSep 13, 2026
Love the gift sets with pretty zipper bags bags but wish I could find info easier eg size of gift products
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Nic
Site Experience FeedbackSep 12, 2026
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Helen
Site Experience FeedbackSep 12, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sas
Site Experience FeedbackSep 12, 2026
Overall it is easy to navigate but the offer codes can be hard to understand so as not to miss out on any applicable gifts for the $ amount purchased.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
B
Site Experience FeedbackSep 12, 2026
A lot of lagging on the site but eventually completed my order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
I had no problems but just an item you didn’t have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danie
Site Experience FeedbackSep 12, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerdie52
Site Experience FeedbackSep 12, 2026
I find the format slow to navigate. I wanted to purchase a certain cleanser which isn't an option. The products are high quality & want to continue ordering from Estee Lauder.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Julia
Site Experience FeedbackSep 12, 2026
very good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8