Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 739 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 80% |
 Neutral | 9% | 10% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 78% |
Neutral | 14% | 14% |
Negative | 5% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 4,287
Alicat
Site Experience FeedbackAug 2, 2026
Easy to use, info is on profile so thats helpful. Seems improved since I last used it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
happy camper 😊
Site Experience FeedbackAug 2, 2026
Its very easy to find products and to get great descriptions about how to use them and what they do. I like that you also offer gift wrapping ! I get tired sometimes of too many emails but in the end it's good to know when there are promotions. I also like that shipping is free !!! I live outside of the city. So its not always an option to shop retail. The product speaks for itself. I love ❤️ my ANR !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
raman
Site Experience FeedbackAug 2, 2026
its best i can find my shade online
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
I received an email with a promo code for my birthday month but when I tried to apply at checkout advised that the code was invalid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
website clear and easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
NA
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Arti
Site Experience FeedbackAug 1, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJul 31, 2026
Amazing quality always Never disappointed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy customer
Site Experience FeedbackJul 31, 2026
Straight forward, simple & quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nirvana
Site Experience FeedbackJul 31, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mama S
Site Experience FeedbackJul 31, 2026
When our local HBC closed their store I was so grateful to be able to purchase my products on line. I have been an active Estee Lauder customer for over 30+ years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carole
Site Experience FeedbackJul 31, 2026
user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lal
Post-Delivery FeedbackJul 30, 2026
Excellent service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gma
Site Experience FeedbackJul 29, 2026
I am familiar with the site, but had difficulty finding some things.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MW
Site Experience FeedbackJul 29, 2026
No problem finding the product at all. Thank you 😊.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobbi
Site Experience FeedbackJul 29, 2026
The order process is somewhat slow, but not bad.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MW
Site Experience FeedbackJul 29, 2026
I found what I was looking for in a timely fashion. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lola
Site Experience FeedbackJul 29, 2026
Pretty easy site! Would like to see more promos
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Nancy P
Site Experience FeedbackJul 29, 2026
I love shopping Estee Lauder products as they stand by their commitment to sell quality products and excellent customer service...thank you..
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annalise
Site Experience FeedbackJul 29, 2026
The prices are way too high. You are literally pricing yourself out of the market. I have been using Estée since 1996 and even I am reconsidering the value.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ena
Post-Delivery FeedbackJul 29, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
S
Site Experience FeedbackJul 28, 2026
/
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 28, 2026
Great website! Would suggest adding Apple Pay option
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Night_repair
Site Experience FeedbackJul 28, 2026
I had to call to reset password and the person was very helpful - I was able to reset my password and place my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosy
Site Experience FeedbackJul 28, 2026
I could not find the item I want I had to open an old order. I recommend free shipping for loyalty customers
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 28, 2026
Depending on special offers or to use points. Find the offer with points not what most use. Percentage discounts the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LOH
Site Experience FeedbackJul 28, 2026
Excellent products delivered in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
I tried to order daywear cream in my last order and it was not available. Tried to order again and still not in stock.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Roxy
Site Experience FeedbackJul 27, 2026
I have been a loyal customer for SEVERAL years. I very much like the products, however, the price is going to become an issue.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Madonna
Post-Delivery FeedbackJul 27, 2026
The free samples included in my order was not as they looked in my order. Instead of small glass samples they were in a flat plastic sleeve
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Jeany
Site Experience FeedbackJul 26, 2026
Love all the products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LS
Post-Delivery FeedbackJul 26, 2026
I am using Estte Lauder last 11 years and always satisfied with all the products. Whenever I try something else brand in the end again I come to estte lauder. I always recommend Estte Lauder to my friends and family even Colegue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Cathy
Site Experience FeedbackJul 25, 2026
No problems at all.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Since74
Site Experience FeedbackJul 25, 2026
Very easy to use.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
jahnessa
Site Experience FeedbackJul 25, 2026
webcite is clear to understand.changes are easy to make,if you need to.products are clearly written up,to give you a very good understanding of the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Domia
Post-Delivery FeedbackJul 25, 2026
Overall product and customer service is 5 stars. I ca become a preventive to the product. I've been using it for many yeats
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 24, 2026
I have been looking for the right shade of foundation. Went to Sephora and they gave me a shade that I don’t think matches my tone. I have just ordered a compact powder and 6w1 to see if it is more my tone. I will continue until I find the right shade for my complexion.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Jon
Site Experience FeedbackJul 24, 2026
excellent website, very expensive product !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cathy
Site Experience FeedbackJul 24, 2026
other than the webisite sometimes a little slower, everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chi
Site Experience FeedbackJul 24, 2026
Need to more friendly
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackJul 23, 2026
It was nearly impossible to get the refills on the site...had to go out and Google and back in three or four times..no user friendly at all
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Jani
Site Experience FeedbackJul 23, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rox
Site Experience FeedbackJul 22, 2026
I would like to see the gift with purchase come back on this website again. The experience now is quite poor. Estée Lauder used to be my favourite brand for skincare, but a big part of my choice was definitely getting a gift with my purchase, an extra something to make me valued as a customer.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JasmynLace
Site Experience FeedbackJul 22, 2026
I came to purchase face cream...its my favourite. It was an easy transaction, website was user friendly and straight forward....and I appreciate the samples that were offered at the end.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Garlandy
Site Experience FeedbackJul 21, 2026
Easy to find products, no complaints whatsoever. I wish all websites were this user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Muriel
Site Experience FeedbackJul 21, 2026
Very good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Melika
Post-Delivery FeedbackJul 21, 2026
The delivery was great—everything arrived smoothly, and the packaging was really nice! However, some of the claims on the website, which were the main reasons I decided to buy this foundation, didn’t match my experience. It isn’t oil-controlling on my skin, and it definitely doesn’t feel hydrating. In fact, my skin starts feeling dry almost immediately after I apply it. Because of that, the foundation doesn’t sit nicely on my skin, and I have to use a lot of moisturizer beforehand. Even then, I can sometimes still see dry patches and small cracks. I will say that it feels lightweight and breathable, which I appreciate. But overall, it doesn’t feel comfortable on my skin or wear the way I expected. For the price I paid, I was hoping for a much better experience.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
- On Time Delivery: 8
- Customer Support: N/A