Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating based on 758 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 82% |
 Neutral | 9% | 8% |
 Negative | 11% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 80% |
Neutral | 14% | 14% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 4,304
Ginny
Site Experience FeedbackJul 17, 2026
Fast easy to use app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candice wang
Site Experience FeedbackJul 17, 2026
This was my life second time purchase from Estée Lauder, and I have to say I was truly impressed. The prices are a little higher than Lancôme, which I had been using for years. However, when I received my order, I immediately understood the difference. The products were beautifully packaged, and even the complimentary gifts were presented with such care. Before I even opened the products, it already felt like I was receiving a special gift to reward myself. That experience made the purchase feel completely worthwhile. After I started using the products, I liked them even more. The quality matched the premium experience from the packaging. The only thing I’m still curious about is the birthday gift program. At Lancôme, I spent over $1,000 every year, but I never actually received a birthday gift because I often forgot to add it to my shopping cart during my birthday month. Even when I intentionally shopped during that month, I still forgot to claim it. Eventually, that disappointing experience became one of the reasons I stopped buying Lancôme products. I hope Estée Lauder’s birthday program is a little easier for customers, because thoughtful details like these really make a difference. They make customers feel appreciated and encourage us to come back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
Why cannot use the discount elist15 with the bonus gift set. Should have both then will purchase often. Same with the birthday gifts why cannot also use the promotion discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Merce
Site Experience FeedbackJul 17, 2026
Disappointed that the refill on my compact powder is not available
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziggy
Site Experience FeedbackJul 17, 2026
Please do not use Purolator as your delivery service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
A little nervous regarding a mystery gift as there are many products that I would not be interested in, but for once I thought I would give it a try.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Tina
Site Experience FeedbackJul 16, 2026
Very good .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KoKo
Site Experience FeedbackJul 16, 2026
I have a problem checking out but the agent in live chat was able to help me right away. I also had problems navigating the website but when I received help that was also eliminated.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cato
Site Experience FeedbackJul 16, 2026
It was fairly easy to find what I was looking for. Prices seems to have gone up since my last purchase, not the moisturizer though, which is what I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Maddie
Post-Delivery FeedbackJul 16, 2026
Great products and Estee Lauder always has great promotions and freebies. Keeps me coming back as a customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
cats
Site Experience FeedbackJul 16, 2026
I am not able to shop in a store, so enjoy shopping on line because everything I need is there, and usually available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 16, 2026
Love your products and website easy to use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJul 16, 2026
Great experience, I really appreciate the free samples. Can't wait to purchase enough and be eligible for the advisor!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bythelake
Site Experience FeedbackJul 16, 2026
Website is easy to use. Search bar is in a easy spot to see. Sales are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet
Post-Delivery FeedbackJul 16, 2026
When you offer a free full-size lipstick with an expensive order, it is disappointing that you cancelled it.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
yme
Post-Delivery FeedbackJul 15, 2026
Product seems nice but not effective or has good effect to the skin. I guess not worth it..
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
Ratidzo
Post-Delivery FeedbackJul 14, 2026
Website is user friendly, however some product were sold out. Love, love, love the products, the packing. Have been using Estee Lauder for almost two decades now. Wouldn't want to try anything else.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Online Shopper
Site Experience FeedbackJul 14, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindsay
Site Experience FeedbackJul 14, 2026
Only make up I wear!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 14, 2026
Fulfillment and delivery took longer than I anticipated
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 13, 2026
Easy to navigate the web site. Good choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 13, 2026
Mascara horrible for what it is. And how much I paid.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- On Time Delivery: 9
- Customer Support: N/A
Ela
Post-Delivery FeedbackJul 13, 2026
The order came on time, the order was correct, but the colour of the concealer and the texture are not as I expected
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
Diana Vianey
Post-Delivery FeedbackJul 13, 2026
My shopping experience was good; the website is very easy to use, the products are excellent… I received a kit with my purchase and I found it really helpful for learning about more products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 12, 2026
It was easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ena
Site Experience FeedbackJul 12, 2026
Shopping was very easy on line with ESTEE LAUDER
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 12, 2026
I'm not sure if this is the most economically way i should by products. Is this the best place to by Estee Lauder? I went to shoppers she colour matched and then didn't have the product, but she wrote down the #. I'm older and need some advice on what to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 12, 2026
I have never had an issue ordering on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Aurora
Post-Delivery FeedbackJul 12, 2026
This is an excellent product. I’ve tried a few others but keep coming back to this one. Just love it,
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Moon
Site Experience FeedbackJul 10, 2026
My cream was sold out last week. Other than that my shopping was quick and easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jeannie
Site Experience FeedbackJul 10, 2026
I am a senior and not used to doing online purchases without my families' help but today I managed on my own. The pictures were very clear of the products that I was interested in and all the info was there that I needed to do the purchasing. I stumbled a bit with doing my password but made it through! I have been using these products for 40 or 50. years! and I only look 40 lol! I used to have to drive to London to do my purchasing but now I can doit on line! Thanks xo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estrelle
Post-Delivery FeedbackJul 9, 2026
Excellent online service
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Doodle
Post-Delivery FeedbackJul 9, 2026
Love this moisturizer! I have been using for several years now on my very sensitive and rosacea prone skin and it works great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
KDS
Post-Delivery FeedbackJul 9, 2026
Ordered on website. The difficulty came as to me reflecting in the site that I wanted to offered bonus. It did no show on the ordered.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 8, 2026
Found check out very hard to get to because of all the other promotions. Very annoying.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Carly
Site Experience FeedbackJul 8, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
Good experience, able to find what I want easily.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lal
Site Experience FeedbackJul 8, 2026
I find the product to be very nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackJul 8, 2026
Today was not a good day with online ordering. With My last order, I returned my day wear for another shade in exchange for a better matching shade. I was not told that I had to reorder my new one. I should have realized that but just didn’t think about it. I thought my new one was on its way. As I looked at the other things that I usually order, the price have gone up substantially and way out of line. I will no longer use Estée Lauder. I’m sure I’ll find a good substitute.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Post-Delivery FeedbackJul 8, 2026
I like the ability to see what the product will look like on my skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dre
Site Experience FeedbackJul 7, 2026
The colour match application worked well.. I was also pleased to see that the pump was complimentary.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 7, 2026
I find the products a little difficult to access. The refills especially. The pages seem really slow to load and sometimes dont go where expected.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 7, 2026
Everything was very easy next time it will be easier for me as this is my first-time Love this product not sold in my city any more now I can buy directly from you Thankyou
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JJodie
Post-Delivery FeedbackJul 6, 2026
Happy. Placed the Order. The Order was Delivered. Everything I ordered was in the box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 6, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kimmy77
Post-Delivery FeedbackJul 6, 2026
The live online chat was horrible took an hour said they would be only 5 minutes waited so long so then decided to call the number I found online just to mention my mystery gift wasn't showing on my bill and it accepted the code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cush
Site Experience FeedbackJul 6, 2026
Very easy to order my favourite day wear cream. It makes me 84 year old skin glow. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
I have been using Estee products since 1970. Keep up the good work. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10